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Text Chat Jobs in Maryland (NOW HIRING)

Hub Group

Local CDL A Truck Driver - No-Touch

Jefferson, MD · On-site

$85K - $92K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL A Truck Driver - No-Touch

Frederick, MD · On-site

$85K - $92K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL A Truck Driver - No-Touch

Thurmont, MD · On-site

$85K - $92K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL A Truck Driver - No-Touch

Hampstead, MD · On-site

$85K - $92K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL A Truck Driver - No-Touch

Frederick, MD · On-site

$85K - $92K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

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Showing results 1-20

All JobsText Chat JobsText Chat Jobs in Maryland

Text Chat information

See Maryland salary details

$27.7K

$70.6K

$115.5K

How much do text chat jobs pay per year?

As of Aug 21, 2026, the average yearly pay for text chat in Maryland is $70,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $81,000.00 per year, depending on experience, location, and employer.

What is a text chat?

A Text Chat job involves communicating with customers or clients through text-based platforms like live chat, social media, or messaging apps. Responsibilities may include answering questions, resolving issues, providing support, or assisting with sales. This role requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer remote text chat positions, making it a popular option for those seeking flexible work.

What are the key skills and qualifications needed to thrive in the text chat position, and why are they important?

To thrive as a Text Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat platforms is typically required, with some employers providing in-house training or certifications. Outstanding candidates demonstrate attention to detail, patience, and the ability to multitask efficiently in a fast-paced environment. These skills are essential to ensure clear, helpful, and timely responses that enhance customer satisfaction and support company goals.

How do I become a text chat agent?

To become a text chat agent, you typically need strong written communication skills, basic computer proficiency, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or customer service protocols.

What are the most commonly searched types of Text Chat jobs in Maryland?

The most popular types of Text Chat jobs in Maryland are:

What are popular job titles related to Text Chat jobs in Maryland?

For Text Chat jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Text Chat jobs in Maryland look for?

The top searched job categories for Text Chat jobs in Maryland are:

What cities in Maryland are hiring for Text Chat jobs?

Cities in Maryland with the most Text Chat job openings:

Text Chat jobs near you
Infographic showing various Text Chat job openings in Maryland as of August 2026, with employment types broken down into 100% Full Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $70,637 per year, or $34 per hour.

Text and Chat Counselor (Full-Time) (11786)

Baltimore Crisis Response, INC

Baltimore, MD • Remote

$22 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Text and Chat Counselor 
Remote
 $22.00-$25.50 Hourly     
Full-Time | Shifts: 7:00AM-3:00PM, 3:00pm-11:00pm, 11:00PM-7:00AM | Monday- Friday

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We’re seeking a 988 Text and Chat Crisis Counselor to join CarePoint Response as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat.

You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism.

What You’ll Do

  • Respond promptly to incoming text and chat messages through the 988 Lifeline platform
  • Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
  • Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
  • Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
  • Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
  • Document all interactions accurately and promptly in electronic records per agency and legal requirements.
  • Participate in regular supervision, debriefings, and training sessions.
  • Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.

Qualifications

  • High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). 

Experience

  • Strong typing, written communication, and crisis de-escalation skills.
  •  Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
  • Bilingual or multilingual skills are preferred.

Work Environment & Equipment

  • Remote position with required internet connectivity and private, quiet workspace
  • Equipment provided (laptop, headset)
  • Must adhere to all HIPAA and confidentiality requirements

Why Join CarePoint Response 
 Medical, Dental, and Vision Insurance.
 403(b) Retirement Plan
 Generous PTO – Vacation, Sick, Personal, and Holidays.
 Tuition Reimbursement & Professional Development Support.
 Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.

 Apply today and become a guiding force for change.

Apply