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Night Text Chat Jobs (NOW HIRING)

Hub Group

Local CDL-A Truck Driver - Home Daily

Troy, IL · On-site

$72K/yr

Night shift position * No-touch freight * Health, Dental, and Vision Insurance * 401k Retirement ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...

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Night Text Chat information

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$10

$20

$34

How much do night text chat jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for night text chat in the United States is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.32 per hour, depending on experience, location, and employer.

What are Night Text Chat jobs?

Night Text Chat jobs involve providing customer support, engagement, or moderation services through online chat platforms during nighttime hours. These roles often require individuals to assist customers, answer questions, troubleshoot issues, or moderate online communities via text-based communication. Night shifts are common in industries that operate 24/7 or serve global customers. The work is typically remote, making it ideal for those who prefer flexible hours or cannot work during the day. Strong written communication skills and the ability to stay alert during late hours are important for success in this role.

What are some typical challenges faced by Night Text Chat agents, and how can they be managed effectively?

Night Text Chat agents often encounter challenges such as managing high volumes of inquiries during peak late-night hours, maintaining focus during extended overnight shifts, and ensuring timely, empathetic responses despite the lack of verbal cues. To manage these effectively, agents can rely on structured breaks, utilize templates or knowledge bases for efficiency, and engage in regular team check-ins to stay connected and supported. Strong written communication skills and adaptability are also vital for success in this role.

What are the key skills and qualifications needed to thrive as a Night Text Chat Agent, and why are they important?

To thrive as a Night Text Chat Agent, you typically need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Problem-solving abilities, patience, and the capacity to multitask effectively help agents deliver excellent customer service during late hours. These skills ensure prompt, clear, and effective support, maintaining customer satisfaction and company reputation around the clock.

What is the difference between Night Text Chat vs Customer Support Representative?

AspectNight Text ChatCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; sometimes additional training or certifications
Work EnvironmentRemote, online chat platform, night shiftsOffice or remote, phone and email support, daytime or shift work
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, retail
Search & Comparison IntentNight Text Chat vs Customer SupportCustomer Support vs Night Text Chat

Night Text Chat roles focus on providing customer assistance via online chat during night hours, often requiring basic tech skills and a quiet work environment. Customer Support Representatives may work during daytime or shifts, handling calls, emails, and in-person inquiries. While both roles serve customer needs, Night Text Chat is specialized for online chat support during night shifts, whereas Customer Support Representatives have broader communication channels and flexible hours.

More about Night Text Chat jobs
What cities are hiring for Night Text Chat jobs? Cities with the most Night Text Chat job openings:
What are the most commonly searched types of Text Chat jobs? The most popular types of Text Chat jobs are:
What states have the most Night Text Chat jobs? States with the most job openings for Night Text Chat jobs include:
What job categories do people searching Night Text Chat jobs look for? The top searched job categories for Night Text Chat jobs are:
Night Text Chat jobs near you
Infographic showing various Night Text Chat job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $42,762 per year, or $20.6 per hour.
988 Text/Chat Contact Specialist - Full Time

988 Text/Chat Contact Specialist - Full Time

Contra Costa Crisis Center

Walnut Creek, CA

$25 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description


988 Contact Specialist (Text/Chat)

Location: Walnut Creek, CA - On-site, Full-time

Compensation Range: $25-28/hour, Non-Exempt

Opportunities for pay increase following successful completion of training and tenure milestones.


Full Time Shifts Available:

Evening, Night, Overnight/Graveyard

The 988 Text/Chat Contact Specialist primary responsibility is to respond to text/chat as assigned by the Shift Supervisor and/or Center Manager


About Contra Costa Crisis Center The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in need to compassionate care and life-saving support every day.


Position Summary The 988 Chat/Text Contact Specialist responds to calls from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. Working as part of a collaborative team in our 24/7 call center, Chat/Text Contact Specialists help people in distress feel heard, supported, and safely connected to appropriate resources. This position reports to the Shift Supervisor and/or Center Manager and requires an on-site presence in Walnut Creek, CA.


Key Responsibilities Respond to 988 text/chat as assigned on the 24/7 Crisis Lines and National Suicide Prevention Lifeline and 988 Text Line platform. Provide compassionate, clinically informed crisis counseling to reduce distress and support caller safety. Maintain accurate, timely documentation and uphold confidentiality standards. Respond to after-hours community lines as assigned. Build rapport with callers while maintaining professional boundaries. Collaborate with peers, volunteers, and supervisors to ensure high-quality service delivery. Communicate effectively and compassionately with text/chat contacts, staff and volunteers. Engage in ongoing training, supervision, and certification (including American Association of Suicidology requirements). Support and coach volunteer crisis counselors from a multicultural and inclusive perspective.


Required Qualifications Commitment to working within Contra Costa Crisis Center's Code of Ethics and organizational policies. Experience and demonstrated ability to work effectively with racially, culturally, and economically diverse populations. Strong verbal and written communication skills, including the ability to apply the structure of a crisis call using transitional phrases. Proficiency with computers, databases, and online communication tools. Demonstrated personal accountability, emotional maturity, and team participation. Ability to apply the structure of a call/text/chat including transitional phrases Ability to direct clients to appropriate resources. Willingness to develop knowledge in trauma-informed care, grief and loss, mental health conditions, and boundary setting.


Strongly Preferred Bachelor's degree in psychology, social welfare, counseling, or related field. Spanish language fluency (spoken and written). Flexible schedule with evening, weekend, and holiday availability.


Compensation & Benefits Hourly Rate Range: $25-28/hour. Opportunities for pay increase following successful completion of training and tenure milestones. Comprehensive benefits package for eligible employees including medical, dental, vision, life, AD&D, LTD, paid vacation, holidays, sick time, and a 403(b)-retirement plan.


Equal Employment Opportunity Statement Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value the diverse experiences and perspectives that strengthen our ability to serve the community.


To Apply Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.


Apply