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Online Text Chat Jobs (NOW HIRING)

Centerstone

988 Chat/Text Crisis Specialist

Nashville, TN · On-site +1

$20.05 - $28.10/hr

Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also ... While the interactions begin online, this position may also support telephonic intervention if an ...

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Centerstone

988 Chat/Text Crisis Specialist

Nashville, TN · On-site

$20.05 - $28.10/hr

Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also ... While the interactions begin online, this position may also support telephonic intervention if an ...

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How much do online text chat jobs pay per year?

As of Jul 11, 2026, the average yearly pay for online text chat in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Online Text Chat representatives?

Online Text Chat representatives often need to balance responding quickly to multiple customers at once while maintaining accuracy and ensuring a positive experience. It can be challenging to address complex or technical questions solely through written communication, especially when tone and intent can be easily misunderstood. Additionally, representatives must manage high conversation volumes during peak times and remain patient when handling repetitive or difficult inquiries. However, with strong training, access to knowledge bases, and support from experienced team members, most reps quickly adapt and thrive in this dynamic setting.

What is an Online Text Chat job?

An Online Text Chat job involves communicating with customers via text-based chat to provide support, answer questions, or assist with sales. This role typically requires strong typing skills, good grammar, and the ability to multitask. Many positions are remote, allowing you to work from home. Companies hiring for these roles may provide training on their products or services.

What are the key skills and qualifications needed to thrive in the Online Text Chat position, and why are they important?

To excel as an Online Text Chat representative, strong written communication skills, active listening, and fast, accurate typing abilities are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and basic computer navigation is typically required, while formal certifications are less common but may be advantageous. Outstanding candidates are patient, empathetic, and able to multitask efficiently in a fast-paced, remote or call center environment. These skills are key to providing timely, helpful support and maintaining positive customer experiences online.

More about Online Text Chat jobs
What cities are hiring for Online Text Chat jobs? Cities with the most Online Text Chat job openings:
What are the most commonly searched types of Text Chat jobs? The most popular types of Text Chat jobs are:
What states have the most Online Text Chat jobs? States with the most job openings for Online Text Chat jobs include:
What job categories do people searching Online Text Chat jobs look for? The top searched job categories for Online Text Chat jobs are:
Online Text Chat jobs near you
Infographic showing various Online Text Chat job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,596 per year, or $19.5 per hour.
Virtual Design - Chat Consultant

Virtual Design - Chat Consultant

Williams-Sonoma

Las Vegas, NV • On-site, Remote

$19/hr

Full-time

Re-posted 10 days ago

Williams-Sonoma rating

6.5

Company rating: 6.5 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

Job description

Virtual Design Chat Consultant - Las Vegas, NV
Now accepting applications until June 15th 2026
Why you and why us?
Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? Does the idea of utilizing your design expertise to help our customers create their dream homes excite you? Then being a Chat Response associate on our Design Team may be the perfect fit for you! In this fast-paced position, the Online Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients' websites. These are customers who are in the shopping process for major purchases such as furniture. You will specifically focus on chats to support the Design team by assisting our customers with creating their dream space and closing the deal on their design purchases.
What Benefits do you offer?
  • 40% Discount on most merchandise!
  • Fun contests / rewards and recognition programs
  • Paid Training from the comfort of your home
  • Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
  • Pay = $19.00/hr *compensation may differ due to individual state wage requirements*

Essential Functions: The nuts and bolts
  • Troubleshoot, answer text chats and respond within 5 seconds to live chat requests
  • Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations
  • Work closely with other departments to resolve issues including but not limited to service calls for all brands
  • Assist with developing written customer responses
  • Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI
  • Project a professional company image through text chat interaction
  • Provide visitors with product or service information
  • Promote Williams-Sonoma, Inc products and/or services in a positive way
  • Categorize and assign chat sessions appropriately
  • Perform other duties assigned

Qualifications: What you need to apply
  • 3+ months Design experience Required
  • High School Diploma or GED
  • Attention to detail with a superior customer service attitude
  • Maintain confidentiality and professionalism at all times
  • Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests
  • Strong written communication skills are required
  • Enjoy working independently with excellent problem-solving and decision-making skills
  • Good self-management and motivation
  • Strong interpersonal skills
  • Computer Savvy / Internet Research ability
  • Must be experienced with instant messaging
  • Ability to navigate websites and multiple systems while maintaining multiple written conversations
  • Computer literate with the ability to type minimum 35 wpm
  • Practice active listening skills
  • MUST be confident to communicate in English (written and verbal)

Important Facts: MUST HAVE THESE FOR CONSIDERATION
  • Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
  • Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
  • On site opportunity requires you to be on premise 5 days / week

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