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Online Text Chat Jobs (NOW HIRING)

Lawyer.com

Sales Director

Basking Ridge, NJ · On-site

Lawyer.com, Inc. is a leading online service provider to lawyers and consumers. We manage a leading ... phone, text, chat and video technology. Our intuitive brand 'Lawyer.com' is rapidly gaining ...

Lawyer.com

Sales Director

Basking Ridge, NJ · On-site

Lawyer.com, Inc. is a leading online service provider to lawyers and consumers. We manage a leading ... phone, text, chat and video technology. Our intuitive brand 'Lawyer.com' is rapidly gaining ...

Lawyer.com

Sales Director

Basking Ridge, NJ · On-site

Lawyer.com, Inc. is a leading online service provider to lawyers and consumers. We manage a leading ... phone, text, chat and video technology. Our intuitive brand 'Lawyer.com' is rapidly gaining ...

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Online Text Chat information

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$17.5K

$40.6K

$86K

How much do online text chat jobs pay per year?

As of Jul 14, 2026, the average yearly pay for online text chat in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Online Text Chat representatives?

Online Text Chat representatives often need to balance responding quickly to multiple customers at once while maintaining accuracy and ensuring a positive experience. It can be challenging to address complex or technical questions solely through written communication, especially when tone and intent can be easily misunderstood. Additionally, representatives must manage high conversation volumes during peak times and remain patient when handling repetitive or difficult inquiries. However, with strong training, access to knowledge bases, and support from experienced team members, most reps quickly adapt and thrive in this dynamic setting.

What is an Online Text Chat job?

An Online Text Chat job involves communicating with customers via text-based chat to provide support, answer questions, or assist with sales. This role typically requires strong typing skills, good grammar, and the ability to multitask. Many positions are remote, allowing you to work from home. Companies hiring for these roles may provide training on their products or services.

What are the key skills and qualifications needed to thrive in the Online Text Chat position, and why are they important?

To excel as an Online Text Chat representative, strong written communication skills, active listening, and fast, accurate typing abilities are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and basic computer navigation is typically required, while formal certifications are less common but may be advantageous. Outstanding candidates are patient, empathetic, and able to multitask efficiently in a fast-paced, remote or call center environment. These skills are key to providing timely, helpful support and maintaining positive customer experiences online.

More about Online Text Chat jobs
What cities are hiring for Online Text Chat jobs? Cities with the most Online Text Chat job openings:
What are the most commonly searched types of Text Chat jobs? The most popular types of Text Chat jobs are:
What states have the most Online Text Chat jobs? States with the most job openings for Online Text Chat jobs include:
What job categories do people searching Online Text Chat jobs look for? The top searched job categories for Online Text Chat jobs are:
Online Text Chat jobs near you
Infographic showing various Online Text Chat job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,596 per year, or $19.5 per hour.
988 Chat/Text Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

988 Chat/Text Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

211 Tampa Bay Cares, Inc.

Clearwater, FL • On-site, Remote

$25/hr

Full-time

Posted 26 days ago

Job description

***Must already live in the Tampa Bay, Florida, area to be eligible for this role***
***Training for this position will be in person at our Clearwater administrative office for three weeks***
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
  • Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support.
  • Ensure you meet all 988 Crisis and Suicide Lifeline performance metrics.
  • Converse with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation.
  • Use the least invasive approach to service provision.
  • Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
  • Complete and pass all Lifeline Simulation Training modules as required.
  • Participate in, at least, two Lifeline Simulation Training modules per year, as required.
  • Score at least 85% monthly in quality assurance monitoring.
  • Seek to attain American Association of Suicidology (AAS) crisis certification, when eligible.
  • Build and maintain relationships with visitors that show respect, build trust, and confidentiality during and after the conversation.
  • Serve and participate in national, state, and local meetings, committees, community activities, and outreach events,as required.
  • Actively participate in ongoing supervision, training, and team meetings.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Follow all organization's policies, practices, and procedures.

Qualification/Requirements:
  • Excellent verbal communication, customer service, and time management skills.
  • Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients or members of the community. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
  • Ability to add, subtract, multiply and divide. Ability to problem-solve and manage a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong data entry skills.
  • Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc..
  • Ability to handle multiple tasks simultaneously.
  • Seeking a supportive and collaborative team member.

Education/Training/Experience
  • Bachelor's Degree from a four-year college or university or higher is preferred.
  • A high school diploma or equivalent with a combination of experience may be considered.
  • One year or more of related crisis, mental health, or substance abuse experience is required.
  • Experience handling crisis chat or text message conversations is required.
  • Health and Human Services background preferred.
  • Above-average computer skills preferred.

Physical Demands:
Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature. Includes sitting and/or standing for extended periods of time with the ability to lift up to 10 lbs.
Manual dexterity is sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.
Other:
  • Level II Background Screen
  • Valid State of Florida Driver's License

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