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Live Text Chat Jobs (NOW HIRING)

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Customer Service Representative - Remote

$16.50 - $22.25/hr

This person will provide world-class customer support through email, text, chat, and occasionally ... Strong customer service skills including live chat, email, and phone * Adept in utilizing multiple ...

Vitalant

National Customer Care Representative I

$17.50 - $20.10/hr

... live chat, social media, email and phone assistance. What to Expect: Start Date: 6/22/26 Salary ... One year of text, chat, social media customer support preferred * Bilingual preferred but not ...

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Live Text Chat information

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$23.5K

$59.5K

$86.5K

How much do live text chat jobs pay per year?

As of Jun 29, 2026, the average yearly pay for live text chat in the United States is $59,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What happened to the band called Live?

Live is an American rock band that was active primarily from the early 1990s to the early 2000s. The band disbanded in 2009, and its members pursued solo projects or other musical endeavors. As a job seeker, working with bands like Live may involve roles in music performance, production, or management, often requiring skills in audio engineering or live event coordination.

What are some typical challenges faced by Live Text Chat agents, and how can they effectively manage them?

Live Text Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and provide prompt responses. Additionally, deciphering customer concerns without the aid of tone or facial cues requires strong written communication and empathy. To be effective, agents should develop multitasking skills, utilize available knowledge bases, and follow structured workflows. Regular training and collaboration with teammates also help in managing high chat volumes and complex queries.

What are live text chat jobs?

Live text chat jobs involve providing customer support, sales assistance, or technical help to clients or website visitors through online chat platforms. Employees in these roles communicate in real-time via text, answering questions, resolving issues, or guiding users through processes. These jobs are popular for remote work because they typically require strong typing and communication skills rather than phone calls. Live text chat agents often work for e-commerce companies, tech firms, or service providers to enhance the customer experience.

What is the difference between Live Text Chat vs Customer Support Representative?

AspectLive Text ChatCustomer Support Representative
CredentialsHigh school diploma or equivalent; training in communication toolsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOnline, remote or in-office chat platformsCall centers, retail stores, or office settings
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, retail
Job FocusResponding to customer inquiries via live text chatAssisting customers through various communication channels

Live Text Chat and Customer Support Representative roles both involve assisting customers, but Live Text Chat focuses specifically on online chat interactions, often requiring quick typing skills and familiarity with chat platforms. Customer Support Representatives may handle multiple communication channels, including phone and email, and work in various environments. Both roles are essential in customer service industries, with overlapping skills but different primary communication methods.

Does Live have two meanings?

In the context of a Live Text Chat job, 'Live' typically refers to real-time communication with customers or clients. It does not have two meanings specific to this role, but generally, 'live' can also mean happening at the current moment or broadcasted in real-time in other contexts.

What is the meaning of Live?

In the context of a Live Text Chat job, 'Live' refers to real-time communication with customers through chat platforms. It requires quick responses, active engagement, and often involves using chat software or tools to assist clients immediately as questions or issues arise.

What are the key skills and qualifications needed to thrive as a Live Text Chat Agent, and why are they important?

To thrive as a Live Text Chat Agent, you need fast and accurate typing skills, strong written communication abilities, and a solid understanding of the company's products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and troubleshooting tools is typically required. Patience, problem-solving, and professionalism are essential soft skills for handling diverse customer needs and maintaining positive interactions. These skills ensure prompt, effective customer support and help foster satisfaction and loyalty in a real-time digital environment.

What is Live and leave?

In the context of a Live Text Chat job, 'Live and leave' typically refers to the practice of engaging in real-time chat sessions with customers and then ending the session once the interaction is complete. It emphasizes providing immediate assistance and closing the chat professionally without ongoing commitments. This approach requires good communication skills and the ability to manage multiple chats efficiently.
More about Live Text Chat jobs
What states have the most Live Text Chat jobs? States with the most job openings for Live Text Chat jobs include:
What job categories do people searching Live Text Chat jobs look for? The top searched job categories for Live Text Chat jobs are:
Live Text Chat jobs near you
Infographic showing various Live Text Chat job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, 30% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $59,499 per year, or $28.6 per hour.
Full Time Text Counselor

Full Time Text Counselor

Crisis Support Services of Alameda County

Oakland, CA • On-site

$25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position Title: Text Line Counselor
Employment Type: FT
Pay Rate: 25.00/hr
Shift Differential Eligibility:  up to $5 per hour for evening, weekend, and overnight shifts
Eligibility for Remote Work: Eligible for remote work after initial training. Must permanently reside in California and be able to commute to office located in North Oakland. Must attend training on-site when specified by the training team.
Benefits: Medical, Dental, Vision insurance eligibility. Retirement plan eligibility with 2% employer match. 13 paid holidays. Paid sick time off, paid vacation and paid floating holidays available. 
Start Date: July 9, 2026
Training Schedule: https://docs.google.com/document/d/1PZnbkCSSQywgAeZVuaOqFEpEZLKW8q-ODsBxF2CTT_o/edit?usp=sharing
Shift Schedule: https://docs.google.com/spreadsheets/d/1Shiv_H4A5VjwG0sRqqXlI7cdWA5pbJSgUVx2-WH4Jq4/edit?gid=0#gid=0 

Position Summary
The Text Line Counselor position answers texts through both our Local Alameda County Text Line and 988 Lifeline to provide crisis intervention, information, and referral services and to meet the needs of the community. The counselor will also adhere to the highest possible ethical standards, and comply with program policy and procedures. This assignment is an opportunity to make a meaningful difference in the lives of others and work collaboratively with a team in an innovative and compassionate environment. You must also be open for emergency fill-in shifts.

Supervision/Direction Received:
The Text Line Counselor reports to Text Line Shift Supervisors for consultation on shifts. The Text Line Counselor are required to report to a Text Line Program Coordinator for minimum of 60 minutes of individual supervision per month. Text Counselors are also required to receive at minimum 1.5 hour of group supervision per week. All staff are also highly encouraged to attend remote staff meetings 2nd and 4th Wednesdays 9:30AM-10:45AM.

Level of Decision Making:
The Text Line Counselor has the authority for the following actions: Answers incoming text/chat sessions on local text line and 988 Lifeline. Utilizes a wide range of crisis line interventions to meet the needs of text line clients. Recommends blocking texters for up to 3 days who are using abusive, aggressive, or disruptive behavior. Recommends breaking confidentiality for mandated reporting (consultation is mandatory) -The agencies you can break confidentiality with include: CPS, APS, Ombudsman. Recommends breaking confidentiality for imminent risk (consultation is mandatory) - another crisis line or community mental health agency, local law enforcement agency or a texter's family member. Recommends program policies, practices, and purchases that increase the effectiveness of the Text Line program
  • Establish rapport, build connections with texters, and take responsibility for texter feedback.
  • Recognize that texter-centered solutions and connectedness are key to providing crisis line intervention.
  • Display confidence and composure in crisis situations.
  • Communicate effectively and compassionately with volunteers, staff, and texters.
  • Work collaboratively with others and openness to constructive feedback.
  • Work independently using creativity and resourcefulness.
  • Willingness to continuously improve skills through supervision, research, and individual
  • development.
  • Provide direct service on our Alameda County Text Line and the 988 Text Line
  • Respond to third party texters and chat visitors
  • Provide outreach support to high risk contacts via text and phone call as needed
  • Accurately document staff hours in timesheets and MAA sheets.
  • Document contact notes for each and every chat and text session
  • Utilize consultation as required
  • After consultation with a supervisor, make outreach contacts and referrals to CPS, APS, and emergency services in a timely manner for mandated reporting and imminent risk situations.
  • Refer texters presenting with medium-high risk for suicide to the follow-up program
  • Connect texters in crisis with the appropriate level of care
  • Actively participate in weekly pod supervision
  • Maintain confidentiality of other counselors and text/chat visitors
Other duties as needed
  • Requires comparable mental health work experience or graduation from an accredited college or university with an associate's or bachelor's degree in a social science or closely-related field.
  • Comfortable with learning new technology, multi-tasking and toggling across multiple technology platforms.
  • Flexibility and availability evenings, overnights and weekends
  • Experience applying a diversity, equity, inclusion, and belonging lens to work in mental health field
  • Ability to utilize supervision 
  • Excellent interpersonal and communication skills
  • Values working cooperatively with others
  • Ability to manage deadlines / handle confidential information in professional manner
  • Sensitive to the cultural and ethnic diversity of Alameda County
  • Preferred one year of crisis work or text/chat counseling experience - including completion of crisis counseling training.
Minimum Qualifications 
  • Must complete Background Check (DoJ) and LiveScan
  • Must live within a 100 mile radius of Oakland, CA 94609
  • Must be able to commute onsite to fulfill the role's onsite requirements
  • Must have access to a secure internet connection (If secure, you should see a padlock next to the wifi symbol), a computer with camera (for remote meetings), a mobile phone (for multi-factor authentication), and a private space for completing confidential work, making calls, and attending meetings. Or be able to work fully onsite to accommodate any of these needs.
Agency Mission
To reach out and offer support to people of all ages and backgrounds during times of crisis, to work to prevent the suicide of those who are actively suicidal, and to offer hope and caring during times of hopelessness.

Agency Values
We care, from the inside out. With open hearts and minds, we build connections and remain committed to growth to be the best for the people we serve.

Justice, Equity, Diversity, and Inclusion Statement
CSS works toward the elimination of the tragic experience of suicide in Alameda County and this cannot be accomplished without the elimination of racism, sexism, ableism, and other forms of oppression in our community. We acknowledge that dismantling systems of oppression requires active engagement and constant effort. In order to better serve the diverse communities of Alameda County, address the above inequities, and elevate voices and experiences of those directly impacted by suicidal thinking or behaviors.
Crisis Support Services of Alameda County is an Equal Opportunity Employer (EOE) and committed to fostering a diverse and inclusive workplace. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. We value the range of life experiences our staff bring with them and are stronger for having staff and volunteers with lived experience of surviving suicidal crises.

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