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Live Text Chat Jobs (NOW HIRING)

Netcare Access

988 Chat Clinician

Columbus, OH

$50.90K - $67.30K/yr

Operates and responds to live text/chat interaction requests, incorporating the process of "dovetailing" (taking two chats at once) when appropriate. * Maximizes time on shift to be available to ...

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$59.5K

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How much do live text chat jobs pay per year?

As of May 30, 2026, the average yearly pay for live text chat in the United States is $59,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Live Text Chat Agent, and why are they important?

To thrive as a Live Text Chat Agent, you need fast and accurate typing skills, strong written communication abilities, and a solid understanding of the company's products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and troubleshooting tools is typically required. Patience, problem-solving, and professionalism are essential soft skills for handling diverse customer needs and maintaining positive interactions. These skills ensure prompt, effective customer support and help foster satisfaction and loyalty in a real-time digital environment.

What are some typical challenges faced by Live Text Chat agents, and how can they effectively manage them?

Live Text Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and provide prompt responses. Additionally, deciphering customer concerns without the aid of tone or facial cues requires strong written communication and empathy. To be effective, agents should develop multitasking skills, utilize available knowledge bases, and follow structured workflows. Regular training and collaboration with teammates also help in managing high chat volumes and complex queries.

What are live text chat jobs?

Live text chat jobs involve providing customer support, sales assistance, or technical help to clients or website visitors through online chat platforms. Employees in these roles communicate in real-time via text, answering questions, resolving issues, or guiding users through processes. These jobs are popular for remote work because they typically require strong typing and communication skills rather than phone calls. Live text chat agents often work for e-commerce companies, tech firms, or service providers to enhance the customer experience.

What is the difference between Live Text Chat vs Customer Support Representative?

AspectLive Text ChatCustomer Support Representative
CredentialsHigh school diploma or equivalent; training in communication toolsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOnline, remote or in-office chat platformsCall centers, retail stores, or office settings
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, retail
Job FocusResponding to customer inquiries via live text chatAssisting customers through various communication channels

Live Text Chat and Customer Support Representative roles both involve assisting customers, but Live Text Chat focuses specifically on online chat interactions, often requiring quick typing skills and familiarity with chat platforms. Customer Support Representatives may handle multiple communication channels, including phone and email, and work in various environments. Both roles are essential in customer service industries, with overlapping skills but different primary communication methods.

What states have the most Live Text Chat jobs? States with the most job openings for Live Text Chat jobs include:
What job categories do people searching Live Text Chat jobs look for? The top searched job categories for Live Text Chat jobs are:
Live Text Chat jobs near you
Infographic showing various Live Text Chat job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 44% Full Time, 37% Part Time, 4% Temporary, and 9% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $59,499 per year, or $28.6 per hour.
988 Chat Clinician

988 Chat Clinician

Netcare Access

Columbus, OH

$50.90K - $67.30K/yr

Other

Posted 5 days ago

Job description

Crisis Assessment Counselor

Responsible for providing crisis assessment and counseling via text/chat interactions, as it relates to mental health and/or alcohol and other drug crisis intervention.

Positions supervised: None

Essential duties and responsibilities:

  • Triage chat visitors via the chat/text platform through active engagement to assess for imminent risk of suicide and provide linkage to appropriate local community services and resources.
  • Helps chat visitors reaching out through Lifeline 988 Chat/text while expressing compassion concern, and expertise in helping them develop solutions.
  • Makes appropriate internal/external emergency and crisis intervention referrals for situations that are deemed imminent risk by 988 Lifeline standards.
  • Maintains timely and complete documentation of services and activities, which meet the standards of Netcare, 988 Lifeline, and accrediting agencies.
  • Documents in Vibrant Emotional Health's 988 Lifeline text/chat platform as well as in Avatar and other databases.
  • Operates and responds to live text/chat interaction requests, incorporating the process of "dovetailing" (taking two chats at once) when appropriate.
  • Maximizes time on shift to be available to receive chat/text interactions and responds to waiting text and chat requests within time parameters.
  • Monitors Microsoft Teams instant messaging system and uses it to communicate with supervisor and coworkers throughout each shift.
  • Responds to all chat visitors with compassion and empathy, incorporating active listening skills, and supportive means of communication throughout the text and chat interaction.
  • Uses clinical skill to de-escalate chat visitors and ascertain risk by using appropriate screening tools and safety planning with clients.
  • Participate in peer review as assigned.
  • Demonstrates skill in engaging clients who may be reluctant to share in texts and chats.
  • Assists with completing and tracking follow-up phone calls with 988 chat visitors depending on shift and need.
  • Performs other duties as assigned.

Essential knowledge, skills and abilities:

  • Ability to engage in problem solving processes.
  • Ability to establish therapeutic rapport quickly and compassionately through texts and chats.
  • Ability to assess suicide risk, and develop safety plan with clients.
  • Ability to explore resources in other states and areas, to assist texters and chatters.
  • Ability to relate to clients of a variety of age, economic/educational backgrounds, personality types and problems.
  • Ability to deal with verbally aggressive, violent or potentially violent clients.
  • Ability to quickly assess and prioritize information received.
  • Establish flexibility and ability to manage multiple demands in a fast-paced environment.
  • Ability to use a range of techniques and interventions.
  • Ability to utilize reference material such as maps, directions and street locations.
  • Basic knowledge of the demographic and human services network in Franklin County.
  • Ability to work in alternate locations as assigned.
  • Demonstrated skills in the use of personal computer to record client data, produce written correspondence or reports.
  • Ability to hear and speak well enough to converse with clients or other employees in person or over the telephone.
  • Ability to see enough and have the manual dexterity and physical ability to access referral source and other information from a wide selection of manual, texts, etc. while engaged in a crisis intervention telephone conversation with a client.
  • Ability to achieve and maintain certification in required training programs.

Essential core competencies:

  • Ability to provide effective clinical interventions via written communication in text and chats.
  • Ability to accurately and succinctly document clinical interventions.
  • Ability to complete required paperwork in a timely and error-free fashion.
  • Ability to apply risk management and problem-solving techniques to clinical/workplace situations.
  • Ability to engage and de-escalate clients in a professional and effective manner.
  • Ability to effectively work as a member of a team.
  • Demonstrates broad knowledge of and ability to access community resources on behalf of clients.
  • Ability to adhere to Agency Policies, Procedures and other expectations.
  • Actively seeks opportunities to develop clinical skills.

Minimum qualifications:

LSW/LPC:

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