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Live Text Chat Jobs (NOW HIRING)

Astro Ford

Business Development Agent

Diberville, MS · On-site

$40K - $50K/yr

... text, and live chat. Answer customer calls and schedule sales appointments. Create a great first impression by responding quickly and professionally to customer inquiries. Respond to internet leads ...

Iron Bow Technologies

311 Call Center Analyst

Manassas, VA · On-site

$17 - $18.75/hr

... email, text chat, etc. * When helping the IT Team you help support to provide basic end-user ... Live within Prince William County * Previous IT support experience WHY YOU'LL LOVE IT! * Be part of ...

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Live Text Chat information

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$23.5K

$59.5K

$86.5K

How much do live text chat jobs pay per year?

As of Jul 21, 2026, the average yearly pay for live text chat in the United States is $59,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by Live Text Chat agents, and how can they effectively manage them?

Live Text Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and provide prompt responses. Additionally, deciphering customer concerns without the aid of tone or facial cues requires strong written communication and empathy. To be effective, agents should develop multitasking skills, utilize available knowledge bases, and follow structured workflows. Regular training and collaboration with teammates also help in managing high chat volumes and complex queries.

What are live text chat jobs?

Live text chat jobs involve providing customer support, sales assistance, or technical help to clients or website visitors through online chat platforms. Employees in these roles communicate in real-time via text, answering questions, resolving issues, or guiding users through processes. These jobs are popular for remote work because they typically require strong typing and communication skills rather than phone calls. Live text chat agents often work for e-commerce companies, tech firms, or service providers to enhance the customer experience.

What is the difference between Live Text Chat vs Customer Support Representative?

AspectLive Text ChatCustomer Support Representative
CredentialsHigh school diploma or equivalent; training in communication toolsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOnline, remote or in-office chat platformsCall centers, retail stores, or office settings
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, retail
Job FocusResponding to customer inquiries via live text chatAssisting customers through various communication channels

Live Text Chat and Customer Support Representative roles both involve assisting customers, but Live Text Chat focuses specifically on online chat interactions, often requiring quick typing skills and familiarity with chat platforms. Customer Support Representatives may handle multiple communication channels, including phone and email, and work in various environments. Both roles are essential in customer service industries, with overlapping skills but different primary communication methods.

What are the key skills and qualifications needed to thrive as a Live Text Chat Agent, and why are they important?

To thrive as a Live Text Chat Agent, you need fast and accurate typing skills, strong written communication abilities, and a solid understanding of the company's products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and troubleshooting tools is typically required. Patience, problem-solving, and professionalism are essential soft skills for handling diverse customer needs and maintaining positive interactions. These skills ensure prompt, effective customer support and help foster satisfaction and loyalty in a real-time digital environment.
More about Live Text Chat jobs
What states have the most Live Text Chat jobs? States with the most job openings for Live Text Chat jobs include:
What job categories do people searching Live Text Chat jobs look for? The top searched job categories for Live Text Chat jobs are:
Live Text Chat jobs near you
Infographic showing various Live Text Chat job openings in the United States as of July 2026, with employment types broken down into 54% Full Time, 5% Part Time, and 41% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $59,499 per year, or $28.6 per hour.

Customer Service Representative - OTP Distribution

Smoking Sales LLC

Linden, NJ • On-site

$17 - $21/hr

Full-time

Re-posted 21 days ago

Job description

P O S I T I O N S U M M A R Y
We are a fast-growing international distributor of other tobacco products (OTP) — including cigars, pipe tobacco, smokeless tobacco, and alternative nicotine products — seeking a detail-oriented and personable Customer Service Representative to join our operations team. In this role you will serve as the primary point of contact for wholesale customers, retail accounts, and internal teams across inbound phone calls,
text, live chat, and email. You'll manage the full order cycle from entry through fulfillment confirmation, ensuring every interaction reflects our
commitment to accuracy, speed, and professional service.
K E Y  R E S P O N S I B I L I T I E S
  • Answer and manage inbound phone calls from wholesale and retail customers
  • Respond promptly to customer texts, live chats, and internal employee inquiries via company platforms
  • Accurately enter, process, and confirm customer orders in the company's order management system SAP B1
  • Provide real-time order status updates to customers and internal sales/logistics staff
  • Coordinate with warehouse and logistics teams to track shipments and expedite urgent orders
  • Maintain accurate records of all customer interactions and order activity in the CRM
  • Assist with back-order management, substitutions, and product availability inquiries
  • Support the sales team with account inquiries and promotional order processing
  • Escalate complex issues to supervisors and follow up to ensure resolution
  • Uphold all regulatory and company compliance standards related to OTP sales and distribution
R E Q U I R E D  Q U A L I F I C A T I O N S
  • High school diploma or equivalent; associate degree preferred
  • Strong verbal and written communication skills across phone, text, and chat channels
  • 2+ years of customer service experience, preferably in wholesale distribution or related industry
  • Proficiency with order management or ERP systems, preferably SAP B1
  • Comfortable working in a multi- channel, high-volume environment simultaneously
  • Exceptional attention to detail and data-entry accuracy
  • Ability to remain composed and professional under pressure
  • Must be 21 years of age or older (industry regulatory requirement)
P R E F E R R E D  Q U A L I F I C A T I O N S
  • Experience in the tobacco or OTP wholesale industry
  • Experience working in SAP B1
  • Prior experience using live-chat or SMS-based support platforms
This position is primarily office-based with extended periods of sitting, computer use, and telephone activity. The work environment is fast-paced and collaborative. Occasional overtime may be required during peak seasons or trade show periods. We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.