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Live Text Chat Jobs (NOW HIRING)

Purple Drive

SALESFORCE TECHNICAL ARCHITECT

Los Angeles, CA · On-site

$74.25 - $92.25/hr

Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat. Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools. Strong knowledge of Salesforce ...

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Live Text Chat information

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$23.5K

$59.5K

$86.5K

How much do live text chat jobs pay per year?

As of Jun 29, 2026, the average yearly pay for live text chat in the United States is $59,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What happened to the band called Live?

Live is an American rock band that was active primarily from the early 1990s to the early 2000s. The band disbanded in 2009, and its members pursued solo projects or other musical endeavors. As a job seeker, working with bands like Live may involve roles in music performance, production, or management, often requiring skills in audio engineering or live event coordination.

What are some typical challenges faced by Live Text Chat agents, and how can they effectively manage them?

Live Text Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and provide prompt responses. Additionally, deciphering customer concerns without the aid of tone or facial cues requires strong written communication and empathy. To be effective, agents should develop multitasking skills, utilize available knowledge bases, and follow structured workflows. Regular training and collaboration with teammates also help in managing high chat volumes and complex queries.

What are live text chat jobs?

Live text chat jobs involve providing customer support, sales assistance, or technical help to clients or website visitors through online chat platforms. Employees in these roles communicate in real-time via text, answering questions, resolving issues, or guiding users through processes. These jobs are popular for remote work because they typically require strong typing and communication skills rather than phone calls. Live text chat agents often work for e-commerce companies, tech firms, or service providers to enhance the customer experience.

What is the difference between Live Text Chat vs Customer Support Representative?

AspectLive Text ChatCustomer Support Representative
CredentialsHigh school diploma or equivalent; training in communication toolsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOnline, remote or in-office chat platformsCall centers, retail stores, or office settings
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, retail
Job FocusResponding to customer inquiries via live text chatAssisting customers through various communication channels

Live Text Chat and Customer Support Representative roles both involve assisting customers, but Live Text Chat focuses specifically on online chat interactions, often requiring quick typing skills and familiarity with chat platforms. Customer Support Representatives may handle multiple communication channels, including phone and email, and work in various environments. Both roles are essential in customer service industries, with overlapping skills but different primary communication methods.

Does Live have two meanings?

In the context of a Live Text Chat job, 'Live' typically refers to real-time communication with customers or clients. It does not have two meanings specific to this role, but generally, 'live' can also mean happening at the current moment or broadcasted in real-time in other contexts.

What is the meaning of Live?

In the context of a Live Text Chat job, 'Live' refers to real-time communication with customers through chat platforms. It requires quick responses, active engagement, and often involves using chat software or tools to assist clients immediately as questions or issues arise.

What are the key skills and qualifications needed to thrive as a Live Text Chat Agent, and why are they important?

To thrive as a Live Text Chat Agent, you need fast and accurate typing skills, strong written communication abilities, and a solid understanding of the company's products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and troubleshooting tools is typically required. Patience, problem-solving, and professionalism are essential soft skills for handling diverse customer needs and maintaining positive interactions. These skills ensure prompt, effective customer support and help foster satisfaction and loyalty in a real-time digital environment.

What is Live and leave?

In the context of a Live Text Chat job, 'Live and leave' typically refers to the practice of engaging in real-time chat sessions with customers and then ending the session once the interaction is complete. It emphasizes providing immediate assistance and closing the chat professionally without ongoing commitments. This approach requires good communication skills and the ability to manage multiple chats efficiently.
More about Live Text Chat jobs
What states have the most Live Text Chat jobs? States with the most job openings for Live Text Chat jobs include:
What job categories do people searching Live Text Chat jobs look for? The top searched job categories for Live Text Chat jobs are:
Live Text Chat jobs near you
Infographic showing various Live Text Chat job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, 30% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $59,499 per year, or $28.6 per hour.
Digital Communications Representative (SBC Screenland)

Digital Communications Representative (SBC Screenland)

DERMCARE MANAGEMENT LLC

Burbank, CA

$18.25 - $20/hr

Full-time

Posted just now

Job description

SBC's Digital Communications Team supports patient care by completing online, text and digital appointment requests via various platforms, scheduling, monitoring self-scheduler, patient portal, answering service and additional platforms for complete appointment information, accurate routing and timely responses to patient inquiries. Our digital team will ensure patient awareness of office policies and appointment requirements.

RESPONSIBILITIES

  • Providing assistance, solutions, and excellent customer service to patients via online requests, text platforms, portals, emails, social media, live chat, answering service and/or phone calls.
  • Using online tools to secure appointments, reminders and recalls, handle patient issues, answer queries, solve problems, and provide support through channels like email, live chat, and social media.
  • Educate patients on office policies and company standards such as COF, TOS Collections, cancellation requirements and more
  • Managing projects and providing feedback regarding the effectiveness of campaigns and digital presence.
  • Creating timely response for various outlets that highlight the company's services such as social media, cosmetic listings, Zoc Doc, IPA contracts and more.
  • Handling inquiries and scheduling for various marketing campaigns such as periodic appointment recalls and cosmetic events
  • Contacting open referrals for appointments, uploading and entering authorization information
  • Communicating with office managers, team leads and providers about appointment availability
  • Resolving scheduling conflicts

SKILLS AND ABILITIES

  • Skilled in verbal and written communications to clearly convey complex problems and proposals in both formal and informal situations
  • Proficient in Microsoft Office, Electronic Health Records systems such as EMA, portals, live messaging and other digital platforms
  • Able to work opening and/or closing shifts, Monday through Saturday, as needed

QUALIFICATIONS AND EXPERIENCE REQUIRED:

  • 1+ years of experience as a scheduling coordinator or similar role in a high volume environment
  • Preferred: experienced Dermatology in a high technology usage office
  • Exceptional Patient Care & Customer Service skills
  • Excellent customer service, verbal, written and problem solving skills
  • Ability to plan and manage time efficiently, demonstrate sound judgement, decision-making and problem-solving

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