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Remote 988 Chat & Text Counselor Jobs (NOW HIRING)

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

... Fully Remote (WA, AZ, OH, TX) $26.79/hour Union-Represented (OPEIU) At Crisis Connections , we ... In this role, you will be a trusted voice for individuals reaching out via phone, chat or text ...

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Remote Schedule: Full-time; Mornings, Evenings, Overnights, and Weekends Vibrant Emotional Health ... Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls. Duties ...

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

... remote helping individuals in crisis. If you are self-disciplined to work from home and wish to ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

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Remote 988 Chat Text Counselor information

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How much do remote 988 chat & text counselor jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote 988 chat & text counselor in the United States is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.83 per hour, depending on experience, location, and employer.

What is the difference between Remote 988 Chat & Text Counselor vs Remote Crisis Hotline Counselor?

AspectRemote 988 Chat & Text CounselorRemote Crisis Hotline Counselor
CredentialsTypically requires mental health certification or licensureOften requires similar mental health credentials or licensure
Work EnvironmentOnline chat and text platforms, remote settingPhone-based, remote or in-person options
Employer & IndustryHealth agencies, crisis centers, mental health organizationsNonprofits, mental health agencies, crisis centers
Common Search/ComparisonYesYes

Remote 988 Chat & Text Counselors and Remote Crisis Hotline Counselors both provide mental health support remotely, often requiring similar credentials. The main difference lies in the communication method: chat and text versus phone calls. Both roles serve crisis intervention purposes within mental health organizations, but the platform used varies, catering to different client preferences.

What are Remote 988 Chat & Text Counselors?

Remote 988 Chat & Text Counselors are trained professionals who provide crisis intervention, emotional support, and resources to individuals in distress through online chat or text messaging. They work remotely, responding to people who contact the 988 Suicide & Crisis Lifeline for urgent mental health support. These counselors assess the severity of each situation, offer coping strategies, and connect individuals to local services if needed. Their work is confidential and aims to provide immediate help to those experiencing mental health crises.

What are some common challenges faced by Remote 988 Chat & Text Counselors, and how are they supported in overcoming them?

Remote 988 Chat & Text Counselors often encounter emotionally intense situations, including crisis conversations with individuals in distress. One common challenge is managing emotional fatigue and maintaining professional boundaries while providing empathetic support. To address these challenges, counselors typically have access to regular supervision, debriefing sessions, and peer support groups. Organizations also offer ongoing training and resources for self-care to ensure counselors can sustainably provide high-quality assistance. Collaboration with clinical supervisors and fellow counselors is encouraged to foster a supportive remote work environment.

What are the key skills and qualifications needed to thrive as a Remote 988 Chat & Text Counselor, and why are they important?

To thrive as a Remote 988 Chat & Text Counselor, you need a background in mental health, crisis intervention, or counseling, often supported by a relevant degree or certification. Familiarity with digital communication platforms, crisis management software, and confidentiality protocols is typically required. Strong empathy, active listening, and emotional resilience are critical soft skills for supporting individuals in crisis remotely. These skills and qualifications ensure counselors can provide timely, effective, and compassionate support to individuals experiencing mental health emergencies.
More about Remote 988 Chat Text Counselor jobs
What cities are hiring for Remote 988 Chat & Text Counselor jobs? Cities with the most Remote 988 Chat & Text Counselor job openings:
What are the most commonly searched types of 988 Chat & Text Counselor jobs? The most popular types of 988 Chat & Text Counselor jobs are:
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What job categories do people searching Remote 988 Chat & Text Counselor jobs look for? The top searched job categories for Remote 988 Chat & Text Counselor jobs are:
Remote 988 Chat Text Counselor jobs near you
Infographic showing various Remote 988 Chat & Text Counselor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $31,158 per year, or $15 per hour.
Clinical Manager - Remote - 988 Crisis Lifeline

Clinical Manager - Remote - 988 Crisis Lifeline

Crisis Connections

Remote

$95K - $105K/yr

Full-time

Re-posted 7 days ago

Job description

Job Type
Full-time
Description
Lead lifesaving work at the forefront of crisis care.
At Crisis Connections, we believe everyone deserves access to compassionate, timely support in moments of crisis. As the Clinical Manager of 988 Crisis Services, you'll play a pivotal leadership role in Washington's 988 Suicide & Crisis Lifeline-guiding teams that provide immediate, trauma-informed support via phone, chat, and text to individuals across the state and beyond.
This is an opportunity for an experienced clinical leader who thrives in fast-paced environments and wants their work to make a measurable, human impact every day.
Why This Role Matters
  • Help shape and sustain a critical public health service at a national moment of growth for 988
  • Directly support clinicians and frontline staff delivering lifesaving interventions
  • Collaborate with passionate professionals committed to equity, dignity, and access to care
What You'll Do
  • Provide day-to-day clinical and operational leadership for the 988 Crisis Services team
  • Supervise and support a multidisciplinary workforce, fostering a culture of compassion, accountability, and excellence
  • Ensure high-quality crisis intervention services across phone, chat, and text platforms
  • Partner with the Clinical Director to implement new services, technology, and best practices
  • Use data and performance insights to strengthen service delivery and meet state and national standards
  • Support hiring, training, coaching, and professional development of clinical staff
  • Build strong relationships with internal programs and external partners statewide

Requirements
What We're Looking For (Required)
  • Master's degree in psychology, counseling, social work, or a related field
  • Independent or associate clinical licensure (e.g., LMHC, LMFT, LICSW) with ability to obtain Washington State licensure
  • Mental Health Professional (MHP) status in Washington or ability to obtain
  • 4-5+ years of leadership experience in behavioral health crisis services
  • Strong clinical judgment, communication skills, and comfort with technology in a remote environment

Preferred
  • Experience in contact centers, crisis lines, or telephonic/web-based services
  • Experience training or supervising staff in virtual and in-person settings
Work Details
  • Salary Range: $95,000-$105,000
  • Schedule: Monday-Friday, 8:00am-4:00pm
  • Location: Fully remote with occasional in-person meetings in Seattle
  • Eligible States: Must reside in Washington, Arizona, Texas, or Ohio
Our Commitment to Inclusion
Crisis Connections is deeply committed to equity, inclusion, and belonging. We value the lived experiences, cultures, and perspectives of our team and strongly encourage candidates from historically marginalized communities to apply.
Benefits
We offer a comprehensive and competitive benefits package designed to support your well-being and growth. Learn more here: https://crisisconnections.org/get-involved/careers/benefits/
Ready to Make an Impact?
If you're a mission-driven clinical leader ready to guide teams doing some of the most meaningful work in behavioral health, we'd love to hear from you.
Apply today and help shape the future of crisis care.

Apply