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Call Crisis Counselor Jobs (NOW HIRING)

AtWork Personnel Services

Crisis Counselor

Sacramento, CA · On-site

$24.90 - $29.88/hr

Crisis Counselor - Call / Chat / Text (Onsite Only) Make a Difference When It Matters Most Are you passionate about helping others through their most difficult moments? We are seeking compassionate ...

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Crisis Counselors provide evidence-informed crisis intervention, suicide prevention, information ... Efficiency with balancing pace and flow of conversation and call time. Required Qualifications: * A ...

Family Resource Center

Crisis Counselor

Lima, OH · On-site

$21 - $27.25/hr

Your position as a Crisis Counselor is crucial to the community, to provide immediate crisis ... initial call for treatment. * Conduct face-face interview with clients to determine presenting ...

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How much do call crisis counselor jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for call crisis counselor in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.16 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Crisis Counselors, and how are they supported in managing these challenges?

Call Crisis Counselors often encounter emotionally intense situations, including callers in acute distress or experiencing mental health crises. Managing these high-pressure calls can be challenging, but employers typically provide extensive training, ongoing supervision, and access to debriefing sessions to support counselors' well-being. Teamwork and peer support are crucial, as counselors regularly collaborate and share coping strategies. Most organizations also offer resources such as mental health days and access to professional counseling to help staff maintain resilience in this demanding role.

What are the key skills and qualifications needed to thrive as a Call Crisis Counselor, and why are they important?

To thrive as a Call Crisis Counselor, you need a background in psychology or social work, crisis intervention training, and often a relevant certification or degree. Familiarity with crisis hotline software, risk assessment tools, and documentation systems is typically required. Excellent listening skills, emotional resilience, and the ability to remain calm under pressure are crucial soft skills. These qualities enable counselors to provide immediate, effective support to individuals in crisis, ensuring safety and appropriate intervention.

What is the difference between Call Crisis Counselor vs Call Mental Health Counselor?

AspectCall Crisis CounselorCall Mental Health Counselor
CredentialsTypically requires crisis intervention training, certification in crisis response, and sometimes a state licenseRequires a master's degree in mental health, counseling licensure, and clinical training
Work EnvironmentHotlines, crisis centers, emergency response settingsClinics, private practices, hospitals, community health centers
Employer & IndustryNonprofits, government agencies, crisis intervention servicesHealthcare facilities, private practices, mental health organizations

While both roles involve supporting individuals in distress, Call Crisis Counselors focus on immediate crisis intervention via phone, often with specialized crisis training. Call Mental Health Counselors provide ongoing therapy and mental health support, typically requiring advanced clinical licensure. The roles differ mainly in scope, training, and work setting, but both are vital in mental health support systems.

What are Call Crisis Counselors?

Call Crisis Counselors are trained professionals who provide immediate support and assistance to individuals experiencing emotional distress, mental health crises, or suicidal thoughts over the phone. They listen empathetically, assess the caller's situation, offer coping strategies, and connect individuals to appropriate resources or emergency services if needed. Their primary goal is to ensure the safety and well-being of callers while helping them navigate through their crisis. These counselors often work for crisis hotlines, mental health organizations, and community support centers.
More about Call Crisis Counselor jobs
What job categories do people searching Call Crisis Counselor jobs look for? The top searched job categories for Call Crisis Counselor jobs are:
Call Crisis Counselor jobs near you
Infographic showing various Call Crisis Counselor job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,735 per year, or $23.9 per hour.
Crisis Counselor

Crisis Counselor

AtWork Personnel Services

Sacramento, CA • On-site

$24.90 - $29.88/hr

Full-time

Posted 3 days ago

Job description

Crisis Counselor – Call / Chat / Text (Onsite Only)

Make a Difference When It Matters Most


Are you passionate about helping others through their most difficult moments? We are seeking compassionate, level-headed, and mission-driven Crisis Counselors to provide life-saving support through phone, chat, and text platforms.


In this role, you’ll be on the front lines of mental health support, offering immediate emotional assistance, conducting suicide risk assessments, and connecting individuals with critical resources.


What You’ll Do

  • Respond to crisis hotline calls, chats, and texts with empathy and professionalism
  • Provide suicide risk assessments, emotional support, and crisis intervention
  • Develop safety plans and connect individuals to appropriate resources
  • Accurately document all interactions in a CRM system
  • Collaborate with supervisors and mobile crisis units when needed
  • Conduct follow-ups with high-risk individuals and support ongoing care
  • Maintain strict confidentiality and adhere to HIPAA standards
  • Participate in ongoing training, including 988 crisis response certification


✅ What We’re Looking For

  • High School Diploma or GED required (degree in Psychology, Social Work, or related field preferred)
  • Experience in crisis intervention, counseling, or behavioral health strongly preferred
  • Strong communication and active listening skills
  • Tech-savvy with ability to manage multiple systems (phone, chat, documentation)
  • Ability to stay calm and focused in high-pressure situations
  • Flexible schedule availability (including nights, weekends, and holidays)
  • Commitment to ethical standards, confidentiality, and serving diverse populations
  • Bilingual skills are a plus

Company Description

For over 30 years, clients and candidates have entrusted AtWork to provide workforce solutions nationwide. With over 80 offices nationwide, AtWork specialize in executive, professional, commercial, and government verticals. AtWork utilizes a collaborative approach where we deliver quick, high-quality results. Our customizable service portfolio focuses on direct-hire and flexible workforce solutions. Since 1986, AtWork has continued to be an award-recognized leader in the staffing industry by clients, candidates, and industry professionals.