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Call Crisis Counselor Jobs (NOW HIRING)

AtWork Personnel Services

Crisis Counselor

Sacramento, CA · On-site

$24.90 - $29.88/hr

Crisis Counselor - Call / Chat / Text (Onsite Only) Make a Difference When It Matters Most Are you passionate about helping others through their most difficult moments? We are seeking compassionate ...

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Crisis Counselors provide evidence-informed crisis intervention, suicide prevention, information ... Efficiency with balancing pace and flow of conversation and call time. Required Qualifications: * A ...

Family Resource Center

Crisis Counselor

Lima, OH · On-site

$21 - $27.25/hr

Your position as a Crisis Counselor is crucial to the community, to provide immediate crisis ... initial call for treatment. * Conduct face-face interview with clients to determine presenting ...

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How much do call crisis counselor jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call crisis counselor in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.16 per hour, depending on experience, location, and employer.

What are some common challenges faced by call crisis counselors, and how are they supported in managing these challenges?

Call Crisis Counselors often encounter emotionally intense situations, including callers in acute distress or experiencing mental health crises. Managing these high-pressure calls can be challenging, but employers typically provide extensive training, ongoing supervision, and access to debriefing sessions to support counselors' well-being. Teamwork and peer support are crucial, as counselors regularly collaborate and share coping strategies. Most organizations also offer resources such as mental health days and access to professional counseling to help staff maintain resilience in this demanding role.

What are the key skills and qualifications needed to thrive as a call crisis counselor?

To thrive as a Call Crisis Counselor, you need a background in psychology or social work, crisis intervention training, and often a relevant certification or degree. Familiarity with crisis hotline software, risk assessment tools, and documentation systems is typically required. Excellent listening skills, emotional resilience, and the ability to remain calm under pressure are crucial soft skills. These qualities enable counselors to provide immediate, effective support to individuals in crisis, ensuring safety and appropriate intervention.

What is the difference between Call Crisis Counselor vs Call Mental Health Counselor?

AspectCall Crisis CounselorCall Mental Health Counselor
CredentialsTypically requires crisis intervention training, certification in crisis response, and sometimes a state licenseRequires a master's degree in mental health, counseling licensure, and clinical training
Work EnvironmentHotlines, crisis centers, emergency response settingsClinics, private practices, hospitals, community health centers
Employer & IndustryNonprofits, government agencies, crisis intervention servicesHealthcare facilities, private practices, mental health organizations

While both roles involve supporting individuals in distress, Call Crisis Counselors focus on immediate crisis intervention via phone, often with specialized crisis training. Call Mental Health Counselors provide ongoing therapy and mental health support, typically requiring advanced clinical licensure. The roles differ mainly in scope, training, and work setting, but both are vital in mental health support systems.

What is a call crisis counselor?

Call Crisis Counselors are trained professionals who provide immediate support and assistance to individuals experiencing emotional distress, mental health crises, or suicidal thoughts over the phone. They listen empathetically, assess the caller's situation, offer coping strategies, and connect individuals to appropriate resources or emergency services if needed. Their primary goal is to ensure the safety and well-being of callers while helping them navigate through their crisis. These counselors often work for crisis hotlines, mental health organizations, and community support centers.
More about Call Crisis Counselor jobs
What job categories do people searching Call Crisis Counselor jobs look for? The top searched job categories for Call Crisis Counselor jobs are:
Call Crisis Counselor jobs near you
Infographic showing various Call Crisis Counselor job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,735 per year, or $23.9 per hour.

Crisis Counselor

NORTH CENTRAL BEHAVIORAL HEALTH SYSTEM

Morris, IL

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

The Crisis Counselor serves as the clinician on the Mobile Crisis Response Team (MCR-T), partnering with a Peer Support Specialist to provide rapid, community-based behavioral health and substance use crisis intervention services.

Essential Duties and Responsibilities:

  • Respond to requests in the community for rapid behavioral health/substance use crisis support within the designated coverage area.
  • Provide trauma-informed crisis counseling and intervention services.
  • Utilize standardized screening and clinical assessment tools to determine level of risk and appropriate interventions.
  • Utilize evidence-based de-escalation techniques to stabilize individuals experiencing acute behavioral health symptoms.
  • Support individuals and families in identifying immediate needs, coping strategies, and available supports.
  • Complete accurate and timely documentation of all services provided and contacts made.
  • Collaborate with clients, families, support systems, and community partners to determine appropriate next steps and ongoing treatment needs.
  • Participate in a rotating on-call schedule to ensure 24-hour, 7-day-per-week crisis coverage (Receive additional compensation for on-call coverage and call-out responses in accordance with agency policy).
  • Participate in clinical supervision, staff meetings, training, and quality improvement activities.
  • Maintain required certifications, licensure, and continuing education requirements.

***Perform other duties and responsibilities as assigned. .

Qualifications

  • Bachelor?s degree or higher in Social Work, Psychology, Counseling, Family Therapy, or related Human Service field.
  • Bachelor?s Degree in like field with 2+ years? experience in a Behavioral Health setting
  • High School Diploma AND 5 years? experience in a clinical role in a Behavioral Health setting
  • Prior experience in crisis intervention preferred.

Knowledge, Skills, and Abilities

  • Knowledge of behavioral health and substance use disorders.
  • Ability to assess risk and respond effectively in crisis situations.
  • Strong verbal and written communication skills.
  • Ability to remain calm and effective during high-stress situations.
  • Ability to establish rapport with individuals and families experiencing crisis.
  • Ability to work independently and as part of a multidisciplinary team.
  • Proficiency with electronic health records and documentation systems.

Benefits

  • Competitive pay based on qualifications, experience, and credentials (starting at $22.00 per hour).
  • Generous full-time benefits package including:
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Long-Term Disability Insurance
    • 401(k) Retirement Plan
    • Paid Time Off (PTO)
    • Paid Holidays
  • Agency-paid benefit contribution of approximately 90%.
  • Additional compensation for after-hours on-call coverage and call-out responses.
  • Shift differential opportunities.
  • Ongoing training and professional development opportunities.
  • Opportunity to make a meaningful impact within the community through crisis intervention and recovery-oriented services.

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