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Crisis Text Counselor Jobs (NOW HIRING)

AtWork Personnel Services

Crisis Counselor

Sacramento, CA · On-site

$24.90 - $29.88/hr

Crisis Counselor - Call / Chat / Text (Onsite Only) Make a Difference When It Matters Most Are you passionate about helping others through their most difficult moments? We are seeking compassionate ...

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls. Duties/Responsibilities: * Provide evidence-informed information and referral, brief supportive counseling ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$18/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$18/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Boystown

Part-Time Crisis Counselor

Omaha, NE

$17.50 - $18.50/hr

As a Crisis Counselor at Boys Town, you'll be a lifeline for individuals in crisis-offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through ...

Boystown

988 Crisis Counselor

Omaha, NE

$17.50 - $18.50/hr

As a Crisis Counselor at Boys Town, you'll be a lifeline for individuals in crisis-offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through ...

Boys Town

988 Crisis Counselor

Omaha, NE · On-site

$17.50 - $18.50/hr

As a Crisis Counselor at Boys Town, you'll be a lifeline for individuals in crisis-offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through ...

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Crisis Text Counselor information

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$23

$32

How much do crisis text counselor jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for crisis text counselor in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.16 per hour, depending on experience, location, and employer.

What are some common challenges faced by Crisis Text Counselors, and how are they supported in managing these challenges?

Crisis Text Counselors often encounter emotionally intense situations, which can be challenging and sometimes lead to compassion fatigue or burnout. To support counselors, organizations typically provide comprehensive training, ongoing supervision, and access to mental health resources. Regular debrief sessions and a collaborative team environment help counselors process difficult conversations and maintain their own well-being. Peer support and opportunities for self-care are also emphasized to ensure counselors can continue providing effective help.

What are Crisis Text Counselors?

Crisis Text Counselors are trained volunteers or professionals who provide support to people experiencing emotional distress, mental health issues, or crisis situations through text-based communication. They listen, offer empathy, and help texters navigate difficult emotions or circumstances by providing resources and coping strategies. Their main goal is to ensure the safety and well-being of those reaching out, often serving as a bridge to further help if needed.

What are the key skills and qualifications needed to thrive as a Crisis Text Counselor, and why are they important?

To thrive as a Crisis Text Counselor, you need strong active listening, crisis intervention techniques, and a foundational understanding of mental health, often supported by crisis counseling training or certification. Familiarity with digital communication platforms, texting software, and risk assessment protocols is essential. Compassion, emotional resilience, and the ability to remain calm under pressure are crucial soft skills for effectively supporting individuals in crisis. These skills enable counselors to provide timely, empathetic, and effective support to those in need, often during their most vulnerable moments.
More about Crisis Text Counselor jobs
What cities are hiring for Crisis Text Counselor jobs? Cities with the most Crisis Text Counselor job openings:
What states have the most Crisis Text Counselor jobs? States with the most job openings for Crisis Text Counselor jobs include:
What job categories do people searching Crisis Text Counselor jobs look for? The top searched job categories for Crisis Text Counselor jobs are:
Crisis Text Counselor jobs near you
Infographic showing various Crisis Text Counselor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,735 per year, or $23.9 per hour.
Crisis Counselor Supervisor Bilingual (Part-Time)

Crisis Counselor Supervisor Bilingual (Part-Time)

Crisis Text Line Inc

Dallas, TX • On-site, Remote

$26.21/hr

Part-time

Posted 16 days ago

Job description

Who we are
At Crisis Text Line we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve.
We are building a team of thoughtful, purpose-driven professionals who want their work to matter. Across every role, you'll have the opportunity to contribute to meaningful impact, collaborate with committed colleagues, and help shape systems, programs, and experiences that strengthen our organization and the people who make our mission possible.
If you're driven by purpose, passionate about designing meaningful learning experiences, and motivated to build programs that empower and develop volunteers over time, this is the place for you.
Role
Crisis Counselor Supervisors play a critical role in the success of Crisis Text Line by providing real-time guidance and support to our remote volunteer Crisis Counselors, ensuring texters receive the highest quality care. In this role, you will step into texter conversations as needed and provide leadership during high-risk situations, including active rescues and mandatory reporting. You bring a calm, supportive, and empathetic approach to your work, fostering a positive and effective environment for Crisis Counselors while always keeping both the texter experience and the Crisis Counselor experience top of mind.
Crisis Text Line offers mental health support in both Spanish and English. In order to provide the service in both languages, our bilingual staff are responsible to provide both Spanish and English support, based on business needs, thus time spent on both services will vary. These bilingual roles require mental flexibility and the ability to easily oscillate between both languages fluidly.
Who you are
  • Leader: You are self-motivated, have people management skills and take initiative when you see opportunities for growth.
  • Expert multitasker: You are extremely focused and can effectively prioritize and monitor multiple tasks at one time in a fast paced environment.
  • Effective communicator: You articulate clearly and effectively with staff and Crisis Counselors on our Platform. You stay focused and concise while being caring and positive.
  • Problem-Solver: You are a critical thinker who can quickly identify problems and bring your best solutions to the table and are motivated to take action.
  • A big thinker: You love to team up! You are always thinking of ways to better the quality of service to our texters and Crisis Counselors.
  • Tech-Savvy: You are proficient in G-suite and are totally comfortable navigating new and exciting websites and online platforms.

What you'll do
  • Perform active rescues when texter safety has been identified as imminent risk
  • Monitor volunteer Crisis Counselor conversations for training adherence and quality support
  • Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
  • Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety
  • Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required
  • Provide real time feedback on conversation quality.
  • Participate in trainings and internal working groups to increase quality service delivery

Requirements
  • You have 3+ years of crisis intervention work experience beyond volunteerism.
  • You are bilingual, ie. fluent in English and Spanish (written & verbal).
  • Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 12 hours per week, including weekends, nights, and holidays.
Current Shifts Available (2x Openings)
  • Thursday - Saturday 3pm-7pm EST (12 weekly hours)
  • Wednesday - Saturday 5am-9am EST (16 weekly hours)

Hourly Salary
  • $26.21 per hour

Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.
No visa sponsorship available for this position.
#LI-KR1
This is a remote-only position

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