Job description
Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs. Compensation: Starting at $18/hour Increase to $20/hour within the first year by passing proficiency exams Schedule: M-F- 3:00 PM - 11:30 PM Flexibility to cover additional shifts during staff vacations as needed Position Summary: We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis intervention and suicide prevention support.
This role includes answering crisis calls, texts, and chats, scheduling follow-ups, referring individuals to appropriate community resources, and occasionally accompanying Mobile Crisis staff on in-person community responses. Key Responsibilities: Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers to appropriate behavioral health, substance use, and emergency resources Monitor the status of active cases through follow-up Schedule appointments for after-hours callers Accompany Mobile Crisis staff on community-based responses when needed Document all interactions accurately and in a timely manner Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR) Qualifications: High School Diploma or GED (required) Experience in behavioral health, crisis intervention, or call center settings preferred Strong multitasking and communication skills Proficient in Microsoft Office and basic EHR systems (Avatar experience a plus) General knowledge of mental health, substance use, and crisis resources Ability to remain calm in high-stress situations and handle sensitive conversations Must be comfortable working overnight and occasionally responding in the field This is a full time position
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Crisis Counselor?
A: To succeed as a Crisis Counselor, key technical skills include proficiency in crisis intervention techniques, such as de-escalation and active listening, as well as knowledge of mental health resources and support services. Essential soft skills include empathy, strong communication and interpersonal skills, and the ability to remain calm and composed in high-pressure situations. These strengths enable Crisis Counselors to effectively support individuals in crisis, build trust, and provide life-saving interventions, ultimately contributing to their career growth and effectiveness in the role.
Q: What is the career path for a Crisis Counselor?
A: A Crisis Counselor's typical career progression involves starting as a Crisis Counselor or Hotline Specialist, providing immediate support to individuals in crisis, and advancing to roles such as Crisis Team Lead or Program Manager, overseeing teams and developing crisis intervention programs. As they gain experience, Crisis Counselors can develop skills in areas like trauma-informed care, crisis de-escalation, and community outreach, which can lead to senior roles like Clinical Director or Executive Director, overseeing organizational operations and strategic planning. Long-term, Crisis Counselors may pursue careers in related fields like mental health counseling, social work, or non-profit management, or transition into roles like policy development, advocacy, or research.
