ZipRecruiter

Log In

1

Crisis Line Specialist Jobs (NOW HIRING)

Opportunityalliance

$23/hr

Crisis Support Specialist Maine Crisis Line Pay rate: $23 per hour (Remote optional - in Maine) The Opportunity Alliance is hiring Full-Time Crisis Support Specialist(s) to join the team with our ...

Opportunityalliance

$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour ... Trained crisis support specialists offer free, confidential emotional support, stabilization, and ...

next page

Showing results 1-20

All JobsHealthcare JobsHealth Counseling JobsCrisis Counselor JobsCrisis Line Specialist Jobs

Crisis Line Specialist information

See salary details

$11

$22

$44

How much do crisis line specialist jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for crisis line specialist in the United States is $22.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $24.04 per hour, depending on experience, location, and employer.

What is a crisis line specialist?

Crisis Line Specialists are trained professionals who provide immediate support and assistance to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. They work on crisis hotlines or helplines, offering a compassionate ear, assessing the level of risk, and helping callers de-escalate their situation. Crisis Line Specialists may also provide information about resources, make referrals to mental health services, and ensure the safety of the caller. Their goal is to offer short-term support and connect individuals with ongoing care if needed.

What are the key skills and qualifications needed to thrive as a crisis line specialist, and why are they important?

To thrive as a Crisis Line Specialist, you need strong crisis intervention skills, active listening abilities, and typically a background in psychology, social work, or a related field. Familiarity with crisis management protocols, call center software, and sometimes certifications like Applied Suicide Intervention Skills Training (ASIST) are often required. Exceptional emotional resilience, empathy, and clear communication help specialists effectively support callers in distress. These skills are vital to de-escalate urgent situations, provide immediate support, and ensure the safety and well-being of those seeking help.

What are some common challenges faced by crisis line specialists, and how is support provided within the team?

Crisis Line Specialists often encounter emotionally intense situations, such as callers experiencing acute distress or crisis. A common challenge is managing emotional fatigue and maintaining personal well-being while providing compassionate, nonjudgmental support. To address these challenges, teams typically offer regular debriefing sessions, access to mental health resources, and peer support to ensure specialists feel supported. Collaboration with supervisors and clinical staff is also key, allowing specialists to consult on difficult cases and continuously develop their skills in a supportive environment.

What states have the most Crisis Line Specialist jobs?

States with the most job openings for Crisis Line Specialist jobs include:

What job categories do people searching Crisis Line Specialist jobs look for?

The top searched job categories for Crisis Line Specialist jobs are:

Crisis Line Specialist jobs near you
Infographic showing various Crisis Line Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,219 per year, or $22.2 per hour.

Crisis Line Specialist (PRN) - Call Center (3rd Shift)

Owensboro, KY • On-site

RiverValley Behavioral Health
Offices of Mental Health Practitioners • 501 - 1,000 employees
Learn more about RiverValley Behavioral Healthexternal

$16 - $19/hr

Other

Posted 21 days ago

Job description

Job Summary: (This position is PRN 3rd Shift)
The Crisis Line Specialist is responsible for providing immediate, confidential, and empathetic support to individuals experiencing emotional distress, mental health crises, or urgent life challenges. This role is vital in offering a first point of contact for individuals in need of immediate assistance, de-escalating crises, providing resource referrals, and connecting callers with appropriate mental health services.
Essential Functions:
  • Functions as the point of entry for individuals calling to request behavioral health services at RiverValley. Assists individuals in accessing services through established protocols, including the scheduling of appointments.
  • Answers incoming crisis calls promptly, providing a compassionate, non-judgmental, and empathetic response to individuals in distress.
  • Evaluates the urgency of the caller's situation by conducting risk assessments, including determining whether the caller is at risk of self-harm, suicide, or harm to others.
  • Utilizes de-escalation techniques to stabilize callers and ensure their immediate safety while maintaining a calm and supportive environment.
  • Maintains accurate and confidential records of calls, including detailed notes of the conversation and follow-up actions, in compliance with organizational policies and legal requirements.
  • Works closely with other crisis services team members, healthcare professionals, and community organizations to ensure coordinated care for individuals in crisis.
  • Participates in ongoing training related to crisis intervention, behavioral health issues, and effective communication techniques.
  • Maintains and compiles statistical and outcome data for various programs and services.
  • Adheres to all organizational policies, procedures, and legal requirements regarding confidentiality, privacy (such as HIPAA compliance), and professional conduct.
  • Fosters collaborative working relationships among members of the leadership and management teams and programs.
  • Other duties as assigned.

Education and Experience:
  • High school diploma or equivalent required. Bachelor's degree in Psychology, Social work, Sociology, or Human Services preferred.

Skills:
  • Strong verbal communication and active listening skills.
  • Ability to remain calm and composed under pressure.
  • Empathy, patience, and a non-judgemental attitude.
  • Familiarity with crisis intervention techniques and mental health first aid is a plus.

Apply