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Crisis Line Specialist Jobs (NOW HIRING)

Coleman Health Services

Crisis Line Specialist

Canton, OH · On-site

$21 - $24/hr

We are seeking Crisis Line Specialists for our facility in Canton, Ohio. Please note, this is an in-office position, not hybrid or remote . Hours: PT and FT roles available. All shifts. Pay Range ...

Opportunityalliance

$23/hr

Crisis Support Specialist Maine Crisis Line Pay rate: $23 per hour (Remote optional - in Maine) The Opportunity Alliance is hiring Full-Time Crisis Support Specialist(s) to join the team with our ...

Opportunityalliance

$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour ... Trained crisis support specialists offer free, confidential emotional support, stabilization, and ...

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How much do crisis line specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for crisis line specialist in the United States is $22.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $24.04 per hour, depending on experience, location, and employer.

What is a crisis line specialist?

Crisis Line Specialists are trained professionals who provide immediate support and assistance to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. They work on crisis hotlines or helplines, offering a compassionate ear, assessing the level of risk, and helping callers de-escalate their situation. Crisis Line Specialists may also provide information about resources, make referrals to mental health services, and ensure the safety of the caller. Their goal is to offer short-term support and connect individuals with ongoing care if needed.

What are the key skills and qualifications needed to thrive as a crisis line specialist, and why are they important?

To thrive as a Crisis Line Specialist, you need strong crisis intervention skills, active listening abilities, and typically a background in psychology, social work, or a related field. Familiarity with crisis management protocols, call center software, and sometimes certifications like Applied Suicide Intervention Skills Training (ASIST) are often required. Exceptional emotional resilience, empathy, and clear communication help specialists effectively support callers in distress. These skills are vital to de-escalate urgent situations, provide immediate support, and ensure the safety and well-being of those seeking help.

What are some common challenges faced by crisis line specialists, and how is support provided within the team?

Crisis Line Specialists often encounter emotionally intense situations, such as callers experiencing acute distress or crisis. A common challenge is managing emotional fatigue and maintaining personal well-being while providing compassionate, nonjudgmental support. To address these challenges, teams typically offer regular debriefing sessions, access to mental health resources, and peer support to ensure specialists feel supported. Collaboration with supervisors and clinical staff is also key, allowing specialists to consult on difficult cases and continuously develop their skills in a supportive environment.

What states have the most Crisis Line Specialist jobs?

States with the most job openings for Crisis Line Specialist jobs include:

What job categories do people searching Crisis Line Specialist jobs look for?

The top searched job categories for Crisis Line Specialist jobs are:

Crisis Line Specialist jobs near you
Infographic showing various Crisis Line Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,219 per year, or $22.2 per hour.

Crisis Line Specialist

Coleman Health Services

Chillicothe, OH

$21/hr

Full-time

Medical, Dental, Vision, PTO

Posted 5 days ago

Coleman Health Services rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Coleman Health Services is a nationally recognized not-for-profit provider of behavioral health and rehabilitation programs to foster recovery, build independence, and change destinies for individuals, families, and businesses in our community. We are seeking a Crisis Line Specialist for our facility in Chillicothe, Ohio. Please note, this is an in-office position, not hybrid or remote.

Employee Package includes:

  • Wages of $21/hour
  • Health, dental, vision insurance
  • Flex Spending Account
  • Annual Wellness reimbursement
  • Accrue three weeks of paid-time off during first year
  • Bereavement time off
  • Excellent team environment
  • Highest commitment to quality care

Duties Include:

  • Provide crisis intervention, support, information, and referral by phone and/or face-to-face.
  • Serve as point person for community constituencies as needed.
  • Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgement in the course of all work.
  • Complete telephone screening and triage to determine the needs and desires of consumers, including triaging and collecting information from Police and First Responders.
  • Build and maintain community relationships with personnel at community agencies, State behavioral health organizations, and local hospitals with behavioral health units.
  • Collect insurance, open clients into the Electronic Health Record, scan documents, manage releases of information, coordinate with hospitals and other placement providers.

Minimum Qualifications:

  • High School Diploma
  • Three years of experience with mental health services

Preferred Qualifications:

  • Bachelor's degree in behavioral health related field
  • Certification or similar credentials in crisis intervention, de-escalation, or mediation
  • Completion of advanced CIT Training at state or national level.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. E.O.E. Persons with a disability can request an accommodation to complete the application process by emailing careers@colemanservices.org with the subject line "Accommodation Request." Coleman Health Services complies with the Federal Drug Free Workplace Act.

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