A crisis worker offers information or counseling when a person is facing a challenging situation, typically involving a mental or behavioral health issue. Many crisis worker positions answer calls for a crisis hotline, where they may conduct an intervention or offer safety planning. Your primary duties and responsibilities are to provide assessments and counseling for those in need. Clients include people who might be at risk of self-harm, suffer from drug addiction, have survived extreme trauma, or are grieving or bereaving. Your duties and responsibilities may include understanding your client’s mental state, providing treatment or referrals, providing group, individual, or family counseling in a safe setting, and advocating on behalf of your client.