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Crisis Hotline Jobs (NOW HIRING)

Child Focus Inc

Crisis Hotline Responder

Cincinnati, OH · On-site

$18 - $23/hr

Crisis Hotline Responder Child Focus 4633 Aicholtz Road Cincinnati, Ohio 45244 (Clermont and Brown County) Hours: 28-40 hours per week (Evenings and Weekends) / Full-Time, Part-Time, or Piecework ...

Child Focus Inc

Crisis Hotline Responder

Cincinnati, OH · Hybrid

$18 - $23/hr

Crisis Hotline Responder Child Focus 4633 Aicholtz Road Cincinnati, Ohio 45244 (Clermont and Brown County) Hours: 28-40 hours per week (Evenings and Weekends) / Full-Time, Part-Time, or Piecework ...

Child Focus

Crisis Hotline Responder

Cincinnati, OH · On-site

$18 - $23/hr

Crisis Hotline Responder Child Focus 4633 Aicholtz Road Cincinnati, Ohio 45244 (Clermont and Brown County) Hours: 28-40 hours per week (Evenings and Weekends) / Full-Time, Part-Time, or Piecework ...

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Crisis Hotline information

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How much do crisis hotline jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for crisis hotline in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Crisis Hotline Counselor, and why are they important?

To thrive as a Crisis Hotline Counselor, you need strong active listening, crisis intervention, and problem-solving skills, often supported by relevant training or a background in psychology, social work, or counseling. Familiarity with call center software, documentation systems, and sometimes certifications such as Applied Suicide Intervention Skills Training (ASIST) are commonly required. Emotional resilience, empathy, and the ability to stay calm under pressure are crucial soft skills for this role. These capabilities ensure effective support for callers in crisis and the timely provision of appropriate resources and interventions.

What is the difference between Crisis Hotline vs Crisis Counselor?

AspectCrisis HotlineCrisis Counselor
CredentialsHigh school diploma or equivalent; training providedOften requires certification or licensure; relevant degrees
Work EnvironmentCall centers, helpline centers, remote or in-personCounseling centers, mental health clinics, hospitals
Employer & IndustryNonprofits, government agencies, mental health organizationsHealthcare providers, mental health agencies, clinics
Primary FocusProviding immediate emotional support via callsOffering ongoing mental health counseling and therapy

While both roles involve supporting individuals in crisis, a Crisis Hotline typically provides immediate assistance through calls, often with minimal formal credentials. A Crisis Counselor usually offers more in-depth, ongoing mental health support and may require specific certifications or licensure. Both positions are vital in mental health services but differ in scope, training, and work environment.

What is a crisis hotline worker?

A crisis hotline worker is a trained professional or volunteer who provides immediate support, information, and referrals to people experiencing emotional distress, mental health crises, or other urgent situations. They answer calls, texts, or chats from individuals seeking help, listen empathetically, assess the situation, and offer appropriate resources or interventions. Crisis hotline workers play a crucial role in suicide prevention, emotional support, and connecting people to mental health services, often serving as a lifeline during critical moments.

What are some common challenges faced by Crisis Hotline staff, and how are they supported in managing stress or emotional fatigue?

Crisis Hotline staff often encounter emotionally intense situations, including callers in acute distress or crisis. This can lead to compassion fatigue or secondary trauma over time. To help manage these challenges, many organizations provide regular debriefing sessions, access to mental health resources, and ongoing training in self-care and resilience techniques. Team members also typically support each other through peer supervision and collaborative problem-solving, helping to foster a supportive and understanding work environment.
More about Crisis Hotline jobs
What cities are hiring for Crisis Hotline jobs? Cities with the most Crisis Hotline job openings:
What are the most commonly searched types of Crisis Hotline jobs? The most popular types of Crisis Hotline jobs are:
What states have the most Crisis Hotline jobs? States with the most job openings for Crisis Hotline jobs include:
What job categories do people searching Crisis Hotline jobs look for? The top searched job categories for Crisis Hotline jobs are:
Crisis Hotline jobs near you
Infographic showing various Crisis Hotline job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,018 per year, or $21.6 per hour.
Crisis Hotline Specialist

Crisis Hotline Specialist

Ravenwood Health

Chardon, OH

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Ravenwood Health is seeking Ravenwood Health is hiring a full time Crisis Hotline Specialists to support the “988” 24/7 Suicide amp; Crisis Lifeline team. If you are pursuing a career in social work, counseling, psychology, or human services — this is hands-on, real-world clinical experience that matters.
As a Crisis Hotline Specialist, you will provide immediate telephonic crisis intervention, suicide risk assessment, de-escalation, emotional support, and connection to community resources for individuals experiencing mental health or substance use crises. Ravenwood’s Crisis Services operate 24 hours per day, 7 days per week, 365 days per year.
Full Time Benefits Include:
  • Generous PTO Package: Enjoy 2 weeks of vacation, along with 56 hours sick time, 8 paid holidays, and 4 wellness days per year. We understand the importance of work-life balance and strive to provide ample time for rest and rejuvenation including years of service vacation accrual increases.
  • Affordable and Comprehensive Benefits: Access comprehensive health, life, dental, and vision insurance coverage to safeguard your well-being and provide peace of mind for you and your loved ones.
  • Financial Security: Take advantage of perks like mileage reimbursement, flexible spending account, 401k with 4% company match, and company paid short- and long-term disability insurance. We prioritize your financial health and future stability.
  • CEUs, Education and Training: Receive clinical supervision and ongoing consultation to enhance your skills and support your professional growth. Our team is dedicated to providing the guidance and resources you need to succeed. We are a licensed CEU provider and work to continually provide advancement through new program training, continuing education opportunities, and a myriad of growth paths.
Crisis Hotline Specialist Job Duties:
  • Under the supervision of the Crisis Services Supervisor, the 988 Crisis Specialist:
  • Conducts suicide risk screenings and safety planning
  • Provides emotional support and crisis stabilization
  • Supports individuals experiencing mental, emotional, and substance use crises
  • Connect callers to local and statewide behavioral health resources
  • Coordinates with Mobile Crisis, hospitals, and emergency services when needed
  • Completes accurate and timely electronic documentation
Essential Responsibilities:
  • Answer incoming 988 crisis calls professionally and empathetically
  • Complete suicide screenings and collaborative safety planning
  • Utilize evidence-informed de-escalation strategies
  • Provide warm transfers and appropriate referrals
  • Maintain confidentiality and HIPAA compliance
  • Participate in supervision, team meetings, and continuing education
  • Document calls in accordance with agency and OhioMHAS standards
Required Education and Experience:
  • Associate degree or High School Diploma/GED with 2-3 years relevant crisis or behavioral health experience
  • Strong verbal communication and documentation skills
  • Ability to remain calm, focused, and compassionate under pressure
  • Comfort discussing suicide and safety directly
  • Basic computer proficiency

Preferred Education and Experience:
  • Bachelor’s degree in Social Work, Psychology, Counseling, Human Services, Criminal Justice, or related field
  • Experience in crisis intervention, hotline services, or behavioral health
  • Knowledge of mental health and substance use disorders
  • Interest in suicide prevention and crisis response
  • Eligibility for Qualified Behavioral Health Specialist (QBHS) status
 
About Ravenwood Health: Ravenwood Health is a private nonprofit and trauma informed agency. We strive to provide a safe and compassionate community and work environment that supports and respects the unique journey of each person's professional goals. This is an exciting environment with the opportunity to teach and be a role model to adolescents who need guidance.
EEO Statement: Ravenwood Health is firmly committed to prohibiting discrimination based on the basis of race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination. Ravenwood
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