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Crisis Hotline Jobs (NOW HIRING)

Child Focus Inc

Crisis Hotline Responder

Cincinnati, OH · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Crisis Hotline Responder Child Focus 4633 Aicholtz Road Cincinnati, Ohio 45244 (Clermont and Brown County) Hours: 28-40 hours per week (Evenings and Weekends) / Full-Time, Part-Time, or Piecework ...

Ravenwood Health

Crisis Hotline Specialist

Chardon, OH · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Crisis Hotline Specialist, you will provide immediate telephonic crisis intervention, suicide risk assessment, de-escalation, emotional support, and connection to community resources for ...

Child Focus Inc

Crisis Hotline Responder

Cincinnati, OH · Hybrid

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Crisis Hotline Responder Child Focus 4633 Aicholtz Road Cincinnati, Ohio 45244 (Clermont and Brown County) Hours: 28-40 hours per week (Evenings and Weekends) / Full-Time, Part-Time, or Piecework ...

Child Focus

Crisis Hotline Responder

Cincinnati, OH · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Crisis Hotline Responder Child Focus 4633 Aicholtz Road Cincinnati, Ohio 45244 (Clermont and Brown County) Hours: 28-40 hours per week (Evenings and Weekends) / Full-Time, Part-Time, or Piecework ...

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Crisis Hotline information

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How much do crisis hotline jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for crisis hotline in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a crisis hotline counselor, and why are they important?

To thrive as a Crisis Hotline Counselor, you need strong active listening, crisis intervention, and problem-solving skills, often supported by relevant training or a background in psychology, social work, or counseling. Familiarity with call center software, documentation systems, and sometimes certifications such as Applied Suicide Intervention Skills Training (ASIST) are commonly required. Emotional resilience, empathy, and the ability to stay calm under pressure are crucial soft skills for this role. These capabilities ensure effective support for callers in crisis and the timely provision of appropriate resources and interventions.

What do you need to work at a crisis hotline?

To work at a crisis hotline, candidates typically need strong communication skills, emotional resilience, and the ability to handle stressful situations. Many roles require training or certification in crisis intervention or mental health first aid, and some positions may require a background check or relevant experience. Availability for flexible hours, including evenings and weekends, is often necessary.

What is the difference between Crisis Hotline vs Crisis Counselor?

AspectCrisis HotlineCrisis Counselor
CredentialsHigh school diploma or equivalent; training providedOften requires certification or licensure; relevant degrees
Work EnvironmentCall centers, helpline centers, remote or in-personCounseling centers, mental health clinics, hospitals
Employer & IndustryNonprofits, government agencies, mental health organizationsHealthcare providers, mental health agencies, clinics
Primary FocusProviding immediate emotional support via callsOffering ongoing mental health counseling and therapy

While both roles involve supporting individuals in crisis, a Crisis Hotline typically provides immediate assistance through calls, often with minimal formal credentials. A Crisis Counselor usually offers more in-depth, ongoing mental health support and may require specific certifications or licensure. Both positions are vital in mental health services but differ in scope, training, and work environment.

What is a crisis hotline worker?

A crisis hotline worker is a trained professional or volunteer who provides immediate support, information, and referrals to people experiencing emotional distress, mental health crises, or other urgent situations. They answer calls, texts, or chats from individuals seeking help, listen empathetically, assess the situation, and offer appropriate resources or interventions. Crisis hotline workers play a crucial role in suicide prevention, emotional support, and connecting people to mental health services, often serving as a lifeline during critical moments.

What are some common challenges faced by crisis hotline staff, and how are they supported in managing stress or emotional fatigue?

Crisis Hotline staff often encounter emotionally intense situations, including callers in acute distress or crisis. This can lead to compassion fatigue or secondary trauma over time. To help manage these challenges, many organizations provide regular debriefing sessions, access to mental health resources, and ongoing training in self-care and resilience techniques. Team members also typically support each other through peer supervision and collaborative problem-solving, helping to foster a supportive and understanding work environment.
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Cities with the most Crisis Hotline job openings:

What are the most commonly searched types of Crisis Hotline jobs?

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What states have the most Crisis Hotline jobs?

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Crisis Hotline jobs near you
Infographic showing various Crisis Hotline job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,018 per year, or $21.6 per hour.

Crisis Hotline Responder

Child Focus Inc

Cincinnati, OH • On-site

$18 - $23/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Description: We invest in you while working together to strengthen our community.

Crisis Hotline Responder

Child Focus

4633 Aicholtz Road Cincinnati, Ohio 45244 (Clermont and Brown County)

Hours: 28-40 hours per week (Evenings and Weekends) / Full-Time, Part-Time, or Piecework opportunities


Are you passionate about making a difference in the lives of children, adults, and families? At Child Focus, we are seeking dedicated and compassionate Crisis Hotline Responder to join our team. This is more than just a job—it’s an opportunity to empower individuals, strengthen families, and build healthier communities.


Our Crisis Hotline Responder provides vital support to individuals experiencing mental health crises in Clermont and Brown Counties. This role is based at our office in Mt. Carmel, Ohio, with potential for remote work after probationary period. Responsibilities include managing crisis calls, conducting lethality assessments, providing referrals, and ensuring effective crisis management.

  • Provide immediate crisis management and stabilization support, including suicide risk assessment.
  • Collaborate within a team to deliver crisis interventions to adults, children, and families.
  • Facilitate linkages to essential services and community resources.
  • Maintain accurate client records and comply with Ohio law and Child Focus procedures.
  • Collect data and complete reporting required for 988 implementation.
  • Employ active listening techniques to de-escalate callers experiencing mental health concerns.


Child Focus Offers

· Competitive Salary

· Comprehensive Benefits

· Medical, vision, dental insurance and EAP program.

· Health Savings and Flex Spending account options with agency match.

· Generous paid time off and extended illness benefits.

· 403(b) retirement plan with generous 6% employer match.

· Company car program and mileage reimbursement.

· Federal Student Loan Forgiveness program eligibility and tuition reimbursement.

· Paid apprenticeships and internships.

· On-site childcare with 25% employee discount.

· Employee wellness benefits.

· Participate in ongoing trainings to enhance professional skills and support program development.

Great Work Life Balance! Employees are supported with flexible work schedules.

Growth and Advancement Opportunities. Leadership is committed to promoting from within and growing the next generation of leaders.

Personal and professional value in the work they do to support children, families and adults. Employees are highly engaged.

Free continuing education and clinical supervision for licensed employees. Child Focus financially supports employee’s professional development.


Requirements:

Degree Required: Bachelor’s degree in Social Work with 2 years of mental health experience

Degree Preferred: Master’s or Bachelor’s in Social Work, Counseling, Psychology

License Required: LSW, LPC, MFT

License Preferred: LISW, LPCC, or IMFT