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Crisis Text Line Counselor Jobs (NOW HIRING)

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$18/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

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Crisis Text Line Counselor information

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How much do crisis text line counselor jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for crisis text line counselor in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Crisis Text Line Counselor, and why are they important?

To thrive as a Crisis Text Line Counselor, you need strong active listening skills, emotional intelligence, and a solid understanding of mental health principles, often supported by relevant training or education. Familiarity with crisis management platforms, de-escalation techniques, and secure messaging systems is typically required. Compassion, patience, and resilience are vital soft skills for building trust and effectively supporting individuals in distress. These abilities ensure that counselors can provide timely, empathetic, and effective help to those experiencing crisis, ultimately promoting safety and well-being.

What is a Crisis Text Line Counselor?

A Crisis Text Line Counselor is a trained volunteer who provides free, confidential support to people in crisis through text messaging. These counselors help individuals experiencing emotional distress, mental health concerns, or urgent situations by listening, offering empathy, and helping them identify coping strategies. They do not provide therapy or long-term solutions, but they play a crucial role in offering immediate support and connecting texters to additional resources if needed. Crisis Text Line Counselors complete comprehensive training to prepare for a wide range of situations and work under the supervision of professional staff.

What are some common challenges faced by Crisis Text Line Counselors and how can they be managed?

Crisis Text Line Counselors often encounter emotionally intense situations and must manage high levels of empathy and resilience. One common challenge is maintaining emotional boundaries while providing support to texters in distress. Counselors are encouraged to utilize available supervision, peer support, and self-care strategies to prevent burnout and maintain their well-being. Regular debriefing sessions and ongoing training are also provided to help counselors process difficult conversations and continuously improve their skills.

What is the difference between Crisis Text Line Counselor vs Crisis Hotline Volunteer?

AspectCrisis Text Line CounselorCrisis Hotline Volunteer
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessOften requires basic training in crisis response; certifications vary by organization
Work EnvironmentOnline via text messaging platform, flexible hoursPhone-based, may be in a call center or remote
Employer & IndustryNonprofit organizations focused on mental health supportVarious organizations providing crisis support services
Search & Comparison IntentUnderstanding roles in online crisis interventionComparing volunteer crisis support roles

The Crisis Text Line Counselor primarily provides online text-based crisis support, requiring specific training in mental health and crisis intervention. In contrast, Crisis Hotline Volunteers typically offer support via phone, often with basic training. Both roles serve in nonprofit settings but differ in communication methods and training requirements, catering to different preferences for crisis intervention.

More about Crisis Text Line Counselor jobs
What cities are hiring for Crisis Text Line Counselor jobs? Cities with the most Crisis Text Line Counselor job openings:
What job categories do people searching Crisis Text Line Counselor jobs look for? The top searched job categories for Crisis Text Line Counselor jobs are:
Crisis Text Line Counselor jobs near you
Crisis Counselor Supervisor, Part-Time

Crisis Counselor Supervisor, Part-Time

Crisis Text Line Inc

Matthews, NC • On-site, Remote

$25.31/hr

Part-time

Posted 19 days ago

Job description

Who we are
At Crisis Text Line we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve.
We are building a team of thoughtful, purpose-driven professionals who want their work to matter. Across every role, you'll have the opportunity to contribute to meaningful impact, collaborate with committed colleagues, and help shape systems, programs, and experiences that strengthen our organization and the people who make our mission possible.
If you're driven by purpose, passionate about designing meaningful learning experiences, and motivated to build programs that empower and develop volunteers over time, this is the place for you.
Department Summary:
The Clinical team oversees all our service delivery areas that require a mental health and clinical lens, which includes the platform operations. The Supervision team oversees clinical best practices in real-time, leading digital mental health clinical policies, clinical quality measures, and the student learning program that supports mental health workforce development. The Clinical team ensures that Crisis Text Line is a leader in defining quality service delivery of crisis support via text. Role
Crisis Counselor Supervisors play a critical role in the success of Crisis Text Line by providing real-time guidance and support to our remote volunteer Crisis Counselors, ensuring texters receive the highest quality care. In this role, you will step into texter conversations as needed and provide leadership during high-risk situations, including active rescues and mandatory reporting. You bring a calm, supportive, and empathetic approach to your work, fostering a positive and effective environment for Crisis Counselors while always keeping both the texter experience and the Crisis Counselor experience top of mind.
Who you are
  • Leader: You are self-motivated, have people management skills and take initiative when you see opportunities for growth.
  • Expert multitasker: You are extremely focused and can effectively prioritize and monitor multiple tasks at one time in a fast paced environment.
  • Effective communicator: You articulate clearly and effectively with staff and Crisis Counselors on our Platform. You stay focused and concise while being caring and positive.
  • Problem-Solver: You are a critical thinker who can quickly identify problems and bring your best solutions to the table and are motivated to take action.
  • A big thinker: You love to team up! You are always thinking of ways to better the quality of service to our texters and Crisis Counselors.
  • Tech-Savvy: You are proficient in G-suite and are totally comfortable navigating new and exciting websites and online platforms.

What you'll do
  • Perform active rescues when texter safety has been identified as imminent risk
  • Monitor volunteer Crisis Counselor conversations for training adherence and quality support
  • Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
  • Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety
  • Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required
  • Provide real time feedback on conversation quality.
  • Participate in trainings and internal working groups to increase quality service delivery

Requirements
  • You have 3+ years of crisis intervention work experience beyond volunteerism.
  • Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 12 hours per week, including weekends, nights, and holidays.

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
Current Shifts Available (1x Openings)
  • Thursday - Saturday, 10pm - 6am EST

Hourly Salary
  • $25.31 per hour

This is a remote-only position
Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.
This is a remote-only position

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