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Chat And Text Crisis Line Supervisor Jobs (NOW HIRING)

Centerstone

Chat/Text Crisis Specialist

Nashville, TN · On-site +1

$20.05 - $28.10/hr

Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. * Conducts follow-up calls for individuals ...

Centerstone

988 Chat/Text Crisis Specialist

Nashville, TN · On-site

$19.10 - $26.80/hr

Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. * Conducts follow-up calls for individuals ...

Centerstone

988 Chat/Text Crisis Specialist

Nashville, TN · On-site +1

$19.10 - $26.80/hr

Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. * Conducts follow-up calls for individuals ...

Opportunityalliance

$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour ... text, and chat support for adults, youth, and families experiencing a mental health crisis. Trained ...

DeafLEAD

Chat and Text Workforce Manager

Columbia, MO

$60K - $65K/yr

Chat and Text Workforce Manager Organization: DeafLEAD Job Type: Full time, salaried (exempt ... supervisory, team-lead, or management experience required. * Minimum of 1 year of crisis line ...

New

DeafLEAD

Chat and Text Workforce Manager

Columbia, MO · On-site +1

$60K - $65K/yr

Chat and Text Workforce Manager Organization: DeafLEAD Job Type: Full time, salaried (exempt ... supervisory, team-lead, or management experience required. * Minimum of 1 year of crisis line ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$18/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

Opportunityalliance

Relief Clinical Supervisor Maine Crisis Line (MCL) Location : Remote (in Maine) Schedule : Per diem ... text, and chat support for individuals and families experiencing mental health crises. Our trained ...

Lines for Life

Youth Crisis Line Team Lead

Portland, OR · On-site

$24 - $29.17/hr

A portion of each shift will be spent supervising youth volunteers and interns, and the remainder of the shift taking contacts via call, text, and chat on the YouthLine help, support, and crisis line.

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How much do chat and text crisis line supervisor jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for chat and text crisis line supervisor in the United States is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat and Text Crisis Line Supervisor, and why are they important?

To thrive as a Chat and Text Crisis Line Supervisor, you need a background in mental health or social services, crisis intervention training, and experience in supervising staff or volunteers. Familiarity with crisis management platforms, chat/text software, and certifications like ASIST or QPR are typically required. Outstanding communication, emotional intelligence, and the ability to lead under pressure help supervisors support their teams and manage challenging situations. These competencies ensure effective crisis response, staff well-being, and consistent, high-quality service for individuals in need.

What are some common challenges faced by Chat and Text Crisis Line Supervisors, and how can they be addressed?

Chat and Text Crisis Line Supervisors often face the challenge of managing high-stress situations while supporting both clients in crisis and their team of responders. Balancing the emotional well-being of staff, ensuring timely and effective responses, and handling technical platform issues are frequent hurdles. Supervisors can address these challenges by implementing regular debrief sessions, providing ongoing training, and fostering a supportive team environment. Additionally, clear protocols and open communication channels help ensure both clients and staff receive the support they need.

What is the difference between Chat And Text Crisis Line Supervisor vs Phone Crisis Line Supervisor?

AspectChat And Text Crisis Line SupervisorPhone Crisis Line Supervisor
CredentialsTypically requires crisis intervention certification, counseling background, or related trainingSame as chat and text supervisor, often with additional communication skills training
Work EnvironmentSupervises staff handling online chat and text messages, often in a digital or remote settingSupervises staff managing phone calls, usually in a call center environment
Industry UsageCommon in organizations offering multiple crisis communication channelsPrimarily in traditional crisis helplines focused on voice communication

Both roles involve overseeing crisis intervention staff, ensuring quality support, and managing safety protocols. The main difference lies in the communication medium: chat and text supervisors focus on digital messaging, while phone supervisors handle voice calls. The skills and certifications are similar, but the work environment and communication methods differ.

What does a Chat and Text Crisis Line Supervisor do?

A Chat and Text Crisis Line Supervisor oversees the daily operations of crisis intervention services delivered via chat and text platforms. They are responsible for supporting and supervising crisis counselors, ensuring quality and consistency in responses, and handling escalated situations. Supervisors also provide training, feedback, and emotional support to staff, helping maintain a safe and effective environment for both clients and counselors. Additionally, they may assist with data reporting, policy development, and liaising with other mental health professionals or emergency services as needed.
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Chat And Text Crisis Line Supervisor jobs near you
Infographic showing various Chat And Text Crisis Line Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $57,852 per year, or $27.8 per hour.

Chat/Text Crisis Specialist

Centerstone

Nashville, TN • On-site, Remote

$20.05 - $28.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Centerstone rating

7.0

Company rating: 7.0 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

40th of 240 rated social care providers

Job description

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:
SUMMARY OF POSITION
This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provides telephonic or chat clinical screenings and risk assessments.
  • Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
  • Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
  • Meets the ethical and clinical standards in compliance with all accreditation.
  • Actively participates in ongoing supervision, training and team meetings.
  • Assist in administrative tasks as needed

KNOWLEDGE, SKILLS & ABILITIES
  • Effectively communicate via written, verbal, in person and virtual methods.
  • Demonstrates high-level customer service skills and professional etiquette.
  • Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
  • Knowledge of suicide assessments.
  • Skill in providing crisis intervention.

QUALIFICATIONS
Education Level
Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.
Years of Experience
Six months to one year of related crisis experience is preferred.
Required Certification/Licensure
N/A
PHYSICAL REQUIREMENTS
Standing - 10%
Sitting - 90%
Squatting - Occasional
Kneeling - Occasional
Bending - Occasional
Driving - Occasional
Lifting - Occasional
DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
Full time
Pay Range:
$20.05--$28.10
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
  • Medical, dental, and vision health coverage
  • Flexible Spending and Health Savings Accounts
  • 403b retirement plan with company match
  • Paid time off and ten paid holidays
  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  • Employee Resource Groups
  • Continuing education opportunities
  • Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

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