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Chat And Text Crisis Line Supervisor Jobs (NOW HIRING)

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site +1

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

AtWork Personnel Services

Be Seen First

Crisis Counselor

Sacramento, CA · On-site

$24.90 - $29.88/hr

Crisis Counselor - Call / Chat / Text (Onsite Only) Make a Difference When It Matters Most Are you ... Collaborate with supervisors and mobile crisis units when needed * Conduct follow-ups with high ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Opportunityalliance

$23/hr

You will learn how to answer calls and text/chat messages on the crisis line, with the option to do ... Regular communication with the team and supervisors will be maintained through virtual meetings ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Crisis Shift Supervisor Pay Range: $30.22 - 32.00 Location: Remote Schedule: Full-time; Mornings ... Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls. Duties ...

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Chat And Text Crisis Line Supervisor information

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How much do chat and text crisis line supervisor jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for chat and text crisis line supervisor in the United States is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat and Text Crisis Line Supervisor, and why are they important?

To thrive as a Chat and Text Crisis Line Supervisor, you need a background in mental health or social services, crisis intervention training, and experience in supervising staff or volunteers. Familiarity with crisis management platforms, chat/text software, and certifications like ASIST or QPR are typically required. Outstanding communication, emotional intelligence, and the ability to lead under pressure help supervisors support their teams and manage challenging situations. These competencies ensure effective crisis response, staff well-being, and consistent, high-quality service for individuals in need.

What are some common challenges faced by Chat and Text Crisis Line Supervisors, and how can they be addressed?

Chat and Text Crisis Line Supervisors often face the challenge of managing high-stress situations while supporting both clients in crisis and their team of responders. Balancing the emotional well-being of staff, ensuring timely and effective responses, and handling technical platform issues are frequent hurdles. Supervisors can address these challenges by implementing regular debrief sessions, providing ongoing training, and fostering a supportive team environment. Additionally, clear protocols and open communication channels help ensure both clients and staff receive the support they need.

What is the difference between Chat And Text Crisis Line Supervisor vs Phone Crisis Line Supervisor?

AspectChat And Text Crisis Line SupervisorPhone Crisis Line Supervisor
CredentialsTypically requires crisis intervention certification, counseling background, or related trainingSame as chat and text supervisor, often with additional communication skills training
Work EnvironmentSupervises staff handling online chat and text messages, often in a digital or remote settingSupervises staff managing phone calls, usually in a call center environment
Industry UsageCommon in organizations offering multiple crisis communication channelsPrimarily in traditional crisis helplines focused on voice communication

Both roles involve overseeing crisis intervention staff, ensuring quality support, and managing safety protocols. The main difference lies in the communication medium: chat and text supervisors focus on digital messaging, while phone supervisors handle voice calls. The skills and certifications are similar, but the work environment and communication methods differ.

What does a Chat and Text Crisis Line Supervisor do?

A Chat and Text Crisis Line Supervisor oversees the daily operations of crisis intervention services delivered via chat and text platforms. They are responsible for supporting and supervising crisis counselors, ensuring quality and consistency in responses, and handling escalated situations. Supervisors also provide training, feedback, and emotional support to staff, helping maintain a safe and effective environment for both clients and counselors. Additionally, they may assist with data reporting, policy development, and liaising with other mental health professionals or emergency services as needed.
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Chat And Text Crisis Line Supervisor jobs near you
Infographic showing various Chat And Text Crisis Line Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $57,852 per year, or $27.8 per hour.

MiCAL Crisis Specialist

Gryphon Place

Kalamazoo, MI • On-site

Full-time, Part-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Description:

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We’re committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you’re looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.


STATEMENT OF THE JOB

  • The Crisis Specialist provides crisis intervention, emotional support, and resource connection to individuals contacting the Michigan Crisis Access Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment.
  • This role is responsible for assessing risk, de-escalating crisis situations, and connecting individuals to appropriate supports using trauma-informed, person-centered approaches. Crisis Specialists serve as a critical first point of contact within Michigan’s behavioral health crisis system and play a key role in ensuring safe, effective, and compassionate care.
  • We are looking to fill for Full-Time and Part-Time positions. 1st, 2nd, and 3rd shift available for all!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Crisis Intervention & Risk Assessment

  • Respond to incoming contacts (calls, chats, texts) from individuals experiencing crisis, distress, or seeking support.
  • Conduct suicide risk assessments and safety planning in accordance with established clinical protocols.
  • Provide emotional support, de-escalation, and stabilization using trauma-informed techniques.
  • Identify and respond appropriately to high-risk situations, including imminent risk, following escalation procedures.

Information, Referral & Care Coordination

  • Provide accurate information and referrals to community resources, behavioral health services, and crisis support systems.
  • Connect individuals to local services, including mobile crisis, emergency services, or ongoing care as appropriate.
  • Support continuity of care by documenting and facilitating appropriate follow-up when required.

Documentation & Systems Use

  • Accurately document all interactions in the designated data and crisis management systems.
  • Maintain clear, thorough, and timely records that reflect risk assessment, interventions, and outcomes.
  • Utilize multiple technology platforms to manage contacts, referrals, and service delivery.

Adherence to Protocols & Standards

  • Follow all clinical protocols, workflows, and escalation procedures for crisis response.
  • Maintain compliance with confidentiality, recipient rights, and all applicable regulations and policies.
  • Demonstrate consistent adherence to MiCAL, 988, and organizational service standards.


Requirements:

EDUCATION AND EXPERIENCE


Required:

  • High School Diploma or equivalent
  • Ability to successfully complete required crisis intervention training (provided)
  • Availability to work flexible shifts, including evenings, weekends, and/or overnights in a 24/7 environment
  • Certified Crisis Specialist (or ability to be certified within 1 year of hire)
  • Must be a resident of the State of Michigan

Preferred:

  • Associate or Bachelor’s degree in Human Services, Psychology, Social Work, or related field
  • Experience in crisis intervention, behavioral health, contact centers, or human services
  • Familiarity with 988 or crisis line services

KNOWLEDGE / SKILLS / ABILITIES

  • Strong interpersonal and communication skills with ability to build rapport quickly
  • Ability to remain calm and make sound decisions in high-pressure situations
  • Skills in active listening, empathy, and conflict resolution
  • Ability to work effectively with individuals from diverse backgrounds
  • Strong organizational and multitasking skills in a fast-paced environment
  • Basic computer proficiency and ability to learn crisis documentation systems
  • Ability to work independently while also functioning as part of a team

WORK ENVIRONMENT

  • This position operates in a 24/7 crisis contact center environment. Staff are expected to work assigned shifts, which may include evenings, overnights, weekends, and holidays. Work may be performed on-site or remotely, depending on program needs and eligibility.


Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.