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Chat And Text Crisis Line Supervisor Jobs in Silver Spring, MD

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

Complete administrative tasks as assigned by the Shift Supervisor.ESSENTIAL COMPETENCIES ... Ability to support people in crisis using voice, chat, and text, as assigned. Willing to work ...

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · On-site

$18 - $21/hr

Complete administrative tasks as assigned by the Shift Supervisor. ESSENTIAL COMPETENCIES ... Ability to support people in crisis using voice, chat, and text, as assigned. Willing to work ...

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

Complete administrative tasks as assigned by the Shift Supervisor. ESSENTIAL COMPETENCIES ... Ability to support people in crisis using voice, chat, and text, as assigned. Willing to work ...

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All JobsChat And Text Crisis Line Supervisor JobsChat And Text Crisis Line Supervisor Jobs in Silver Spring, MD

Chat And Text Crisis Line Supervisor information

See Silver Spring, MD salary details

$12

$28

$56

How much do chat and text crisis line supervisor jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for chat and text crisis line supervisor in Silver Spring, MD is $28.75, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $32.31 per hour, depending on experience, location, and employer.

What does a Chat and Text Crisis Line Supervisor do?

A Chat and Text Crisis Line Supervisor oversees the daily operations of crisis intervention services delivered via chat and text platforms. They are responsible for supporting and supervising crisis counselors, ensuring quality and consistency in responses, and handling escalated situations. Supervisors also provide training, feedback, and emotional support to staff, helping maintain a safe and effective environment for both clients and counselors. Additionally, they may assist with data reporting, policy development, and liaising with other mental health professionals or emergency services as needed.

What are the key skills and qualifications needed to thrive as a Chat and Text Crisis Line Supervisor, and why are they important?

To thrive as a Chat and Text Crisis Line Supervisor, you need a background in mental health or social services, crisis intervention training, and experience in supervising staff or volunteers. Familiarity with crisis management platforms, chat/text software, and certifications like ASIST or QPR are typically required. Outstanding communication, emotional intelligence, and the ability to lead under pressure help supervisors support their teams and manage challenging situations. These competencies ensure effective crisis response, staff well-being, and consistent, high-quality service for individuals in need.

What are some common challenges faced by Chat and Text Crisis Line Supervisors, and how can they be addressed?

Chat and Text Crisis Line Supervisors often face the challenge of managing high-stress situations while supporting both clients in crisis and their team of responders. Balancing the emotional well-being of staff, ensuring timely and effective responses, and handling technical platform issues are frequent hurdles. Supervisors can address these challenges by implementing regular debrief sessions, providing ongoing training, and fostering a supportive team environment. Additionally, clear protocols and open communication channels help ensure both clients and staff receive the support they need.

What is the difference between Chat And Text Crisis Line Supervisor vs Phone Crisis Line Supervisor?

AspectChat And Text Crisis Line SupervisorPhone Crisis Line Supervisor
CredentialsTypically requires crisis intervention certification, counseling background, or related trainingSame as chat and text supervisor, often with additional communication skills training
Work EnvironmentSupervises staff handling online chat and text messages, often in a digital or remote settingSupervises staff managing phone calls, usually in a call center environment
Industry UsageCommon in organizations offering multiple crisis communication channelsPrimarily in traditional crisis helplines focused on voice communication

Both roles involve overseeing crisis intervention staff, ensuring quality support, and managing safety protocols. The main difference lies in the communication medium: chat and text supervisors focus on digital messaging, while phone supervisors handle voice calls. The skills and certifications are similar, but the work environment and communication methods differ.

What are popular job titles related to Chat And Text Crisis Line Supervisor jobs in Silver Spring, MD?

For Chat And Text Crisis Line Supervisor jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Chat And Text Crisis Line Supervisor jobs in Silver Spring, MD look for?

The top searched job categories for Chat And Text Crisis Line Supervisor jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Chat And Text Crisis Line Supervisor jobs?

Cities near Silver Spring, MD with the most Chat And Text Crisis Line Supervisor job openings:

Chat And Text Crisis Line Supervisor jobs near you
Infographic showing various Chat And Text Crisis Line Supervisor job openings in Silver Spring, MD as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Temporary. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $59,807 per year, or $28.8 per hour.

Crisis Chat/Text Specialist (Part-Time & Full-Time)

Community Crisis Services

Hyattsville, MD • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Community Crisis Services, Inc. seeks Crisis Chat/Text Specialists to staff our 24/7 hotline serving those in need from Prince George’s County, the state of Maryland, and across the nation. Crisis Chat/Text Specialists serve those needing access to homeless shelters, information about health and human service agencies, support in times of emotional distress, or even help staying safe through thoughts of suicide through contracts with several government and non-profit agencies. CCSI’s hotline program provides a variety of services.


Chat/Text Specialists will receive 40 total hours of training related to active listening skills, suicide prevention practices, and the utilization of agency resources to match callers with needed information. Specialists are needed to be warm, compassionate, patient, calm in crisis situations, and open to continued growth and development. The position has the potential to be mostly performed remotely, as this is a hybrid position. Staff must reside in the DMV Metropolitan area and be able to travel to the MD headquarters for in-person training and meetings.


* Candidates must be able to participate in and complete mandatory orientation and training during the first 6 weeks of employment.


Available shifts

  • Full-time and Part-time positions
  • Weekdays and weekends
  • Multiple Shifts:
    • Day (8am-4pm)
    • Evening (4pm-12am)
    • Overnight (12am-8am)


Qualifications

  • Successful completion of Initial Crisis Intervention Training
  • Completes enhanced chat/text training
  • Completes Applied Suicide Intervention Skills Training (ASIST), Assessing Suicide in Kids (ASK)
    and Mental Health First Aid (MHFA) Training within 6 months of employment
  • Must listen and communicate well, be non-judgmental, have self-initiative and work well as a
    team member
  • High School Diploma/GED
  • Must have a computer/laptop, high-speed internet and a quiet workspace 


Responsibilities

  • Provides services according to CCSI policies and procedures
  • Thoroughly and accurately complete statistics sheet on each call in agency-approved software, including lethality assessments, safety plans and follow-up requirements.  
  • Keeps updated through email, RingCentral, etc. 
  • Completes clerical work as needed.
  • Communicates problems to supervisors when necessary.
  • Has good communication skills, shows empathy to all chatters/texters/clients 
  • Maintains confidentiality of chatters/texters and the agency
  • Attend in-person services/meetings/training as scheduled
  • Does not leave the queue unattended while on duty
  • Works to ensure key performance indicators are met  
  • Contact supervisors in case of an emergency
  • Works holidays as needed and assists in maintaining 24/7 shift coverage; hotline specialists are essential personnel and must report as essential personnel
  • Acknowledges receipt of the Standards for Excellence:  An Ethics and Accountability Code for the Nonprofit Sector
  • Performs other duties as requested that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI


Required Skills and Abilities:


Physical Requirements:

  • Position requires sitting for long periods of time 
  • Use of hands to handle, control or feel objects, tools or controls
  • Long periods of looking at the computer screen
  • Repeat the same movements


Knowledge, Skills and Abilities Required:

  • Knowledge of principles and processes for providing customer service
  • Ability to communicate information
  • Ability to work with diverse staff and client population
  • Ability to multitask and stay calm in a stressful environment


Work Conditions

  • Holidays, evening, and weekend coverage required, depending on scheduled shifts
  • Hours are flexible to meet program needs
  • Potential exposure to highly emotional and stressful situations, and potential exposure to aggressive encounters via chat/text


Benefits

  • Health & Vision Insurance (FT Status)
  • Dental Insurance (FT Status)
  • Life & Disability Insurance (FT Status)
  • 401(k) Retirement Services
  • Employee Assistance Program
  • Flexible Spending Account
  • Holiday Premium Pay
  • Paid Time Off
  • Referral Program
  • Perks at Work


Equal Employment Opportunity

Community Crisis Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To learn more about Community Crisis Services Inc. and other exciting and fulfilling career opportunities, please visit us at: https://tinyurl.com/CCSIMD-Careers.