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Crisis Text Line Jobs in Silver Spring, MD (NOW HIRING)

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Crisis Text Line information

See Silver Spring, MD salary details

$12

$21

$33

How much do crisis text line jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for crisis text line in Silver Spring, MD is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $22.64 per hour, depending on experience, location, and employer.

What is Crisis Text Line and what does a Crisis Text Line counselor do?

Crisis Text Line is a free, confidential text messaging service that provides support to people in crisis. Trained volunteer counselors respond to texts from individuals who are experiencing emotional distress, mental health challenges, or urgent situations. These counselors listen empathetically, help texters move from a hot moment to a cool calm, and connect them with resources if needed. The service is available 24/7 and aims to provide immediate support to anyone in need.

What are the key skills and qualifications needed to thrive as a Crisis Text Line counselor?

To thrive as a Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often gained through relevant training or volunteer experience. Familiarity with secure chat platforms, confidentiality protocols, and sometimes certifications in mental health first aid are important. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for supporting individuals in distress. These abilities ensure effective support, help de-escalate crises, and promote the safety and well-being of those seeking help.

What are some common challenges faced by Crisis Text Line counselors, and how are these addressed within the organization?

Crisis Text Line counselors often encounter emotionally intense situations, such as supporting individuals in acute distress or crisis. This can sometimes lead to emotional fatigue or compassion fatigue. To help address these challenges, the organization provides extensive training before counselors begin their shifts, ongoing supervision, and access to mental health resources. Peer support channels and regular debrief sessions are also available to ensure counselors feel supported and can process their experiences in a healthy way.

What is the difference between Crisis Text Line vs Crisis Counselor?

AspectCrisis Text LineCrisis Counselor
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessRequires similar credentials, often including certifications in crisis intervention or mental health counseling
Work EnvironmentRemote, text-based support platformCan be remote or in-person, providing direct support to clients
Employer & IndustryNonprofit organizations, mental health services, crisis interventionHealthcare providers, mental health clinics, crisis centers

Both Crisis Text Line and Crisis Counselors focus on providing immediate mental health support, often requiring similar training and certifications. While Crisis Text Line offers remote, text-based assistance through a nonprofit platform, Crisis Counselors may work in various settings, including in-person environments. Both roles are vital in crisis intervention and mental health support services.

How to become a crisis text line counselor?

To become a Crisis Text Line counselor, applicants typically need to complete an online training program that covers active listening, crisis intervention, and confidentiality. Candidates should have strong communication skills, emotional resilience, and be available to commit to scheduled shifts, often including evenings and weekends.

What are popular job titles related to Crisis Text Line jobs in Silver Spring, MD?

For Crisis Text Line jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Crisis Text Line jobs in Silver Spring, MD look for?

The top searched job categories for Crisis Text Line jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Crisis Text Line jobs?

Cities near Silver Spring, MD with the most Crisis Text Line job openings:

Crisis Text Line jobs near you
Infographic showing various Crisis Text Line job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $44,559 per year, or $21.4 per hour.

Clinical Director, Residential Services

Baltimore, MD • On-site

TurnAround, Inc.
11 - 50 employees
Learn more about TurnAround, Inc.external

$120 - $130/hr

Other

Posted 21 days ago

Job description

Clinical Director - Turn Around, Inc. * About Us* Get Help* Educate* Events* Get Involved* Contact Us* Quick ExitCrisis line: 443-279-0379 Text line: 410-498-5956Position titleClinical DirectorDescriptionTurnAround, Inc. is seeking an experienced **Clinical Director** to provide executive clinical leadership for two specialized residential treatment programs serving children and youth ages 10 through 20 who have experienced human trafficking, sexual exploitation, abuse, neglect, complex trauma, behavioral health challenges, and juvenile justice involvement.The Clinical Director provides strategic oversight of all clinical services across two residential campuses, including one licensed through the Maryland Department of Human Services (DHS) and one operating under the Maryland Department of Juvenile Services (DJS). This position ensures the delivery of high-quality, trauma-informed, evidence-based behavioral health services while maintaining compliance with applicable state regulations, licensing standards, accreditation requirements, and contractual obligations.The Clinical Director serves as the agency’s senior clinical authority for residential services and is responsible for developing and maintaining a consistent therapeutic model across both programs. This position provides clinical consultation, supervises clinical staff, leads multidisciplinary treatment planning, supports crisis intervention and behavioral stabilization, and partners closely with Residential Directors to ensure a safe, therapeutic, and healing environment.Because residential services operate 24 hours a day, seven days a week, this position participates in an on-call rotation and is expected to respond to clinical emergencies, critical incidents, hospitalizations, placement disruptions, significant behavioral crises, and other urgent situations outside of normal business hours.The Clinical Director maintains a regular onsite presence at both residential locations to provide direct clinical leadership, staff coaching, treatment team facilitation, and oversight of service delivery.Learn MoreHiring organizationEmployment TypeFull-timeJob LocationBaltimore, MarylandWorking HoursThis is a full-time exempt leadership position. Typical work hours are from 9am to 5pm, Monday through Friday. The Clinical Director maintains a regular onsite presence at both residential campuses and adjusts their schedule as necessary to meet operational and clinical needs.Base Salary$120,000-$130,000 (based on licensure and experience) *Per year*Date postedJuly 13, 2026 #J-18808-Ljbffr

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