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Crisis Worker Jobs in Silver Spring, MD (NOW HIRING)

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · On-site

$18 - $21/hr

Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week.

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week.

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week.

U.S.VETS

Crisis Intervention Counselor

Washington, DC

$23.08 - $28.85/hr

Intervene in crisis by employing clinically supported crisis intervention strategies * Maintains ... Experience working with homeless and/or veteran population preferred * Experience dealing with ...

Johns Hopkins Healthcare

Crisis Therapist

Bethesda, MD · On-site

$66K - $85K/yr

Diverse and collaborative working environment * Affordable and comprehensive benefits package * $5K, Sign-on bonus Shift: Monday- Thursday 9:00 pm- 7:30 am General Summary: Work within the Crisis ...

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How much do crisis worker jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for crisis worker in Silver Spring, MD is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $23.89 per hour, depending on experience, location, and employer.

What is a crisis worker?

Crisis workers are trained professionals who provide immediate support and intervention to individuals experiencing emotional, mental health, or situational crises. They assess the situation, offer counseling, and connect people to necessary resources, such as shelters, medical care, or ongoing mental health services. Their goal is to help stabilize the individual and ensure their safety while guiding them toward longer-term support if needed.

What does a crisis worker do?

A crisis worker offers information or counseling when a person is facing a challenging situation, typically involving a mental or behavioral health issue. Many crisis worker positions answer calls for a crisis hotline, where they may conduct an intervention or offer safety planning. Your primary duties and responsibilities are to provide assessments and counseling for those in need. Clients include people who might be at risk of self-harm, suffer from drug addiction, have survived extreme trauma, or are grieving or bereaving. Your duties and responsibilities may include understanding your client’s mental state, providing treatment or referrals, providing group, individual, or family counseling in a safe setting, and advocating on behalf of your client.

What are the key skills and qualifications needed to thrive as a crisis worker, and why are they important?

To thrive as a Crisis Worker, you need a background in psychology, social work, or a related field, often supported by a relevant degree and crisis intervention training. Familiarity with crisis management protocols, case management systems, and sometimes certifications like CPI (Crisis Prevention Institute) are typically required. Strong communication, emotional resilience, and de-escalation skills are essential soft skills for this role. These abilities are crucial for providing effective support, ensuring client safety, and navigating high-pressure situations with vulnerable individuals.

What are some common challenges a crisis worker may face, and how are they typically addressed on the job?

Crisis Workers often encounter emotionally charged situations and individuals in acute distress, which can be both challenging and rewarding. Managing high stress levels, maintaining professional boundaries, and dealing with unpredictable scenarios are common challenges. Most organizations provide regular supervision, debriefing sessions, and access to mental health resources to ensure the well-being of their Crisis Workers. Team collaboration and ongoing training also play a crucial role in helping staff navigate difficult situations effectively.

What is the difference between Crisis Worker vs Mental Health Counselor?

AspectCrisis WorkerMental Health Counselor
Required CredentialsHigh school diploma or equivalent; some roles require certification or trainingBachelor's or master's degree in psychology, counseling, or related field; licensure often required
Work EnvironmentEmergency settings, crisis hotlines, community outreachClinics, private practices, hospitals, mental health facilities
Employer & IndustryNonprofits, government agencies, hospitalsPrivate practices, clinics, hospitals, mental health organizations

While both Crisis Workers and Mental Health Counselors support individuals with mental health challenges, Crisis Workers primarily operate in emergency and outreach settings, providing immediate support during crises. Mental Health Counselors typically offer ongoing therapy in clinical environments, requiring advanced degrees and licensure. Understanding these differences helps in choosing the right career path or seeking appropriate services.

Do you get paid to be a crisis worker?

Yes, crisis workers are typically paid for their work, which can include providing support, counseling, and intervention during emergencies. Salaries vary depending on the employer, location, experience, and certifications, but most crisis workers receive regular compensation for their services.
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Crisis Worker jobs near you
Infographic showing various Crisis Worker job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $46,574 per year, or $22.4 per hour.

Crisis Worker

HopeLink Behavioral Health

Oakton, VA • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.
SUMMARY STATEMENT OF POSITION:
Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week.
WHAT WE OFFER:
  • Meaningful Work: Make a real difference in the lives of others.
  • Competitive Salary: $18 - $21 per hour
  • Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
  • Fully Remote
  • Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION:
  • 3 shifts available: Mornings, Evenings, and Overnights
  • Remote

PRIMARY DUTIES:
  • Respond to people reaching out for crisis support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by being accepting, empathetic, objective, non-judgmental, non-directive, and responsive to the feelings of the callers or texters.
  • Explore the person in crisis experiences and feelings using feeling oriented, responsive language; following established protocols; identifying warning signs; and assessing the degree of safety and risk.
  • Provide confidential contacts and ensure that any information shared by the person in crisis is kept confidential.
  • Provide referrals to appropriate resources; engage 9-1-1 for emergency medical treatment and/or police intervention, using required assessments and policy guidance.
  • Accurately document crisis contact interactions in correct contact reports.
  • Participate in educational opportunities provided by and through HopeLink to stay current on job-related knowledge; a minimum of 5 hours of refresher training post initial 120+-hour training is required.
  • Complete administrative tasks as assigned by the Shift Supervisor.

ESSENTIAL COMPETENCIES:
  • Adaptability to changes in environment and situations
  • Strong and effective communication skills, ability to speak clearly and easily understood via the phone and online
  • Dependability with attendance and punctuality guidelines
  • Interpersonal relationship skills by maintaining confidentiality and dignity of self and others
  • Professionalism by following through with commitments and treating others with respect
  • Teamwork and contributes to building a positive team, gives and welcomes feedback

QUALIFICATIONS:
  • Must have successfully completed mandatory 120+-hour HopeLink Crisis Services Crisis Worker Training.
  • Ability to support people in crisis using voice, chat, and text, as assigned. Willing to work across different service areas based on program needs.
  • Computer experience and proficient typing skills.
  • Ability to remain alert on scheduled shifts; experience working swing shifts preferred for overnight positions.
  • Demonstrated knowledge and ability to make sound decisions under pressure.
  • Understanding of confidentiality and privacy issues within a crisis center program.
  • High degree of empathy toward the people we serve and demonstrated knowledge of distress tolerance and coping skills.

PERFORMANCE EXPECTATIONS:
  • Respond to crisis contacts in a professional manner following established protocols.
  • Maintain the confidentiality and privacy of information provided by persons in crisis.
  • Respond to clients in way that is accepting, empathetic, objective, non-judgmental, non-directive and responsive to the feelings of callers.
  • Adhere to the assigned shift schedule and follow program procedures when requesting coverage for an assigned shift.
  • Complete contact reports for each interaction by the end of each contact.
  • Attend and participate in scheduled staff meetings and supervision.
  • Fulfill the required minimum of at least 5 hours of refresher training post initial 120+-hour training.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.
Ready to Join Our Mission?
If you're passionate about helping people achieve mental wellness, we encourage you to apply!
HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.
'Where Hope Meets Help.'
We are unable to hire in the following states:
California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming

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