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Crisis Text Line Jobs (NOW HIRING)

SafeNest

Crisis Advocate (Part-Time)

Las Vegas, NV · On-site

$17.11 - $20/hr

When not in the field, the Advocate acts as backup support personnel to the Crisis Hotline Advocates by providing trauma-informed crisis intervention over the phone and chat/text line. The position ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$18/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$18/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

YWCA OF ROCK COUNTY, INC.

AVP Shelter Advocate

Janesville, WI · On-site

$15.75 - $19.25/hr

Answer the Helpline and text line, document the information appropriately and collaboratively work ... Other duties as assigned Reports to Program Director of Crisis Services and Empowerment Hours ...

Ywca Of Rock County, Inc.

AVP Shelter Advocate

Janesville, WI · On-site

$15.75 - $19.25/hr

Answer the Helpline and text line, document the information appropriately and collaboratively work ... Other duties as assigned Reports to Program Director of Crisis Services and Empowerment Hours ...

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How much do crisis text line jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for crisis text line in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Crisis Text Line Counselor, and why are they important?

To thrive as a Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often gained through relevant training or volunteer experience. Familiarity with secure chat platforms, confidentiality protocols, and sometimes certifications in mental health first aid are important. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for supporting individuals in distress. These abilities ensure effective support, help de-escalate crises, and promote the safety and well-being of those seeking help.

What is the difference between Crisis Text Line vs Crisis Counselor?

AspectCrisis Text LineCrisis Counselor
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessRequires similar credentials, often including certifications in crisis intervention or mental health counseling
Work EnvironmentRemote, text-based support platformCan be remote or in-person, providing direct support to clients
Employer & IndustryNonprofit organizations, mental health services, crisis interventionHealthcare providers, mental health clinics, crisis centers

Both Crisis Text Line and Crisis Counselors focus on providing immediate mental health support, often requiring similar training and certifications. While Crisis Text Line offers remote, text-based assistance through a nonprofit platform, Crisis Counselors may work in various settings, including in-person environments. Both roles are vital in crisis intervention and mental health support services.

What are some common challenges faced by Crisis Text Line counselors, and how are these addressed within the organization?

Crisis Text Line counselors often encounter emotionally intense situations, such as supporting individuals in acute distress or crisis. This can sometimes lead to emotional fatigue or compassion fatigue. To help address these challenges, the organization provides extensive training before counselors begin their shifts, ongoing supervision, and access to mental health resources. Peer support channels and regular debrief sessions are also available to ensure counselors feel supported and can process their experiences in a healthy way.

What is Crisis Text Line and what does a Crisis Text Line counselor do?

Crisis Text Line is a free, confidential text messaging service that provides support to people in crisis. Trained volunteer counselors respond to texts from individuals who are experiencing emotional distress, mental health challenges, or urgent situations. These counselors listen empathetically, help texters move from a hot moment to a cool calm, and connect them with resources if needed. The service is available 24/7 and aims to provide immediate support to anyone in need.
More about Crisis Text Line jobs
What cities are hiring for Crisis Text Line jobs? Cities with the most Crisis Text Line job openings:
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Crisis Text Line jobs near you
Infographic showing various Crisis Text Line job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Crisis Intervention Services Specialist (Evenings)

OPEN DOOR OF INDIANA PENNSYLVANIA

Indiana, PA • On-site

$18 - $19/hr

Full-time

Posted 9 days ago

Job description

Description:

Position Summary

The Crisis Intervention Specialist provides crisis intervention services, de-escalation, assessment, referrals, and follow-up services to persons utilizing the 24-hour crisis hotline or text line, those who walk-in, and on mobile crisis assessments in the community.


This position would work the evening shift: 4:00 PM - 12:00 AM.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Successful completion of the Crisis Intervention Specialist Training
  • Management of telephone, text line, walk-in, and mobile crisis services
  • Conducting prescreens and all related tasks necessary for completion
  • Completing Drug and Alcohol treatment follow up calls and documentation
  • Answering calls for CRS/ARMOT Requests on a 24-hour basis
  • Providing clinical intervention and support to individuals in crisis, attempting to divert out of home placement when possible
  • Attempting up to three (3) telephone and/or in-person follow-ups after the initial contact with crisis consumer
  • Answering after-hours calls with contracted providers and completing necessary follow-up measures
  • Providing accurate information and referral to resources and agency contacts
  • Facilitating Delegate Requests with participating entities and maintaining appropriate follow-up
  • Completion of required trainings and attendance at monthly CIS staff meetings
  • Accurate and timely completion of all required paperwork to include but not limited to crisis assessment forms, expense reports, and time sheets
  • Performing other duties as assigned
Requirements:

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Bachelor’s degree in Psychology, Social Work, Counseling, Criminology, Nursing or another Health and Human Services related field
  • At least 1 year experience in Mental Health or related field preferred

Knowledge, Skills, and Abilities

  • Knowledge of crisis intervention and crisis resolution
  • Knowledge of PA Mental Procedures Act
  • Understanding of Mental Health diagnostic criterion and Mental Health vocabulary
  • Knowledge of Mental health community resources and admission procedures
  • Knowledge of the disease of chemical dependency and the family disease of chemical dependency
  • Knowledge of community resources including self-help groups
  • Ability to express unconditional positive regard towards all contacts
  • Ability to express ideas orally, in writing, and electronically via computer software
  • Ability to work with clients/consumers and gain their confidence
  • Ability to evaluate/assess the need for medical and/or psychiatric attention
  • Ability to provide initial assessment/evaluation services for clients/consumers
  • Ability to appropriately assist contacts through the process of obtaining services

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.