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Crisis Text Line Jobs (NOW HIRING)

Coleman Health Services

Crisis Line Specialist

Canton, OH · On-site

$21 - $24/hr

Respond to the Crisis Text Line when assigned. Minimum Qualifications: * High School Diploma * Three years of experience with mental health services Preferred Qualifications: * Bachelor's degree in ...

Coleman Health Services

Crisis Line Specialist

Canton, OH · On-site

$21 - $24/hr

Respond to the Crisis Text Line when assigned. Minimum Qualifications: * High School Diploma * Three years of experience with mental health services Preferred Qualifications: * Bachelor's degree in ...

Talanto

$100 - $117/hr

At Crisis Text Line, Engineering, Product, and Design work together to create a trusted, innovative, and deeply human-centered Crisis Care Platform. Our technology supports millions of people in ...

Sarah's Inn

Legal Advocate- Bilingual

Forest Park, IL · On-site

$44K - $47K/yr

Provide coverage on the 24-hour crisis line during business hours (will be assigned shifts) and ... The text line is directly linked to the on-call phone. * Provide prompt feedback about concerns or ...

Sarah's Inn

Legal Advocate- Bilingual

Forest Park, IL · On-site

Provide coverage on the 24-hour crisis line during business hours (will be assigned shifts) and ... The text line is directly linked to the on-call phone. * Provide prompt feedback about concerns or ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

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How much do crisis text line jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for crisis text line in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is Crisis Text Line and what does a Crisis Text Line counselor do?

Crisis Text Line is a free, confidential text messaging service that provides support to people in crisis. Trained volunteer counselors respond to texts from individuals who are experiencing emotional distress, mental health challenges, or urgent situations. These counselors listen empathetically, help texters move from a hot moment to a cool calm, and connect them with resources if needed. The service is available 24/7 and aims to provide immediate support to anyone in need.

What are the key skills and qualifications needed to thrive as a Crisis Text Line counselor?

To thrive as a Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often gained through relevant training or volunteer experience. Familiarity with secure chat platforms, confidentiality protocols, and sometimes certifications in mental health first aid are important. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for supporting individuals in distress. These abilities ensure effective support, help de-escalate crises, and promote the safety and well-being of those seeking help.

What are some common challenges faced by Crisis Text Line counselors, and how are these addressed within the organization?

Crisis Text Line counselors often encounter emotionally intense situations, such as supporting individuals in acute distress or crisis. This can sometimes lead to emotional fatigue or compassion fatigue. To help address these challenges, the organization provides extensive training before counselors begin their shifts, ongoing supervision, and access to mental health resources. Peer support channels and regular debrief sessions are also available to ensure counselors feel supported and can process their experiences in a healthy way.

What is the difference between Crisis Text Line vs Crisis Counselor?

AspectCrisis Text LineCrisis Counselor
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessRequires similar credentials, often including certifications in crisis intervention or mental health counseling
Work EnvironmentRemote, text-based support platformCan be remote or in-person, providing direct support to clients
Employer & IndustryNonprofit organizations, mental health services, crisis interventionHealthcare providers, mental health clinics, crisis centers

Both Crisis Text Line and Crisis Counselors focus on providing immediate mental health support, often requiring similar training and certifications. While Crisis Text Line offers remote, text-based assistance through a nonprofit platform, Crisis Counselors may work in various settings, including in-person environments. Both roles are vital in crisis intervention and mental health support services.

How to become a crisis text line counselor?

To become a Crisis Text Line counselor, applicants typically need to complete an online training program that covers active listening, crisis intervention, and confidentiality. Candidates should have strong communication skills, emotional resilience, and be available to commit to scheduled shifts, often including evenings and weekends.
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Crisis Text Line jobs near you
Infographic showing various Crisis Text Line job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Crisis Line Specialist

Coleman Health Services

Canton, OH • On-site

$21 - $24/hr

Full-time, Part-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Coleman Health Services rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Coleman Health Services is a nationally recognized not-for-profit provider of behavioral health and rehabilitation programs to foster recovery, build independence, and change destinies for individuals, families, and businesses in our community. We are seeking a Crisis Line Specialist for our facility in Canton, Ohio. Please note, this is an in-office position, not hybrid or remote.

Hours: PT and FT roles available. All shifts.

Pay Range: $21.00 - $24.00 per hour depending on combined education and experience

Duties Include:

  • Provide crisis intervention, support, information, and referral by phone and/or face-to-face.
  • Serve as point person for community constituencies as needed.
  • Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgement in the course of all work.
  • Complete telephone screening and triage to determine the needs and desires of consumers.
  • Build and maintain community relationships with personnel at community agencies, State behavioral health organizations, and local hospitals with behavioral health units.
  • Provide crisis intervention via phone for the National Suicide Prevention Lifeline.
  • Respond to the Crisis Text Line when assigned.

Minimum Qualifications:

  • High School Diploma
  • Three years of experience with mental health services

Preferred Qualifications:

  • Bachelor's degree in behavioral health related field
  • Certification or similar credentials in crisis intervention, de-escalation, or mediation
  • Completion of advanced CIT Training at state or national level.

Employee Package includes:

  • Health, dental, vision insurance
  • Flex Spending Account
  • Annual Wellness reimbursement
  • Accrue three weeks of paid-time off during first year
  • Bereavement time off
  • Excellent team environment
  • Highest commitment to quality care

Coleman Health Services is proud to announce the opening of a new, trauma-informed Crisis Center and Crisis Receiving Center in Stark County, launching in Fall 2026. We are dedicated to providing compassionate, evidence-based crisis support to our community, and we are currently seeking passionate professionals to join our team. Help us shape the future of local behavioral healthcareapply now to be part of this community initiative.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. E.O.E. Persons with a disability can request an accommodation to complete the application process by emailing careers@colemanservices.org with the subject line "Accommodation Request." Coleman Health Services complies with the Federal Drug Free Workplace Act.

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