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988 Crisis Line Jobs (NOW HIRING)

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

Job Type Full-time, Part-time Description Join the Front Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time Fully Remote (WA, AZ, OH, TX) $26.79/hour Union-Represented (OPEIU) At ...

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site

$26.79/hr

Join the Front Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time | Fully Remote (WA, AZ, OH, TX) $26.79/hour | Union-Represented (OPEIU) At Crisis Connections , we believe that ...

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How much do 988 crisis line jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for 988 crisis line in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 988 Crisis Line Counselor, and why are they important?

To thrive as a 988 Crisis Line Counselor, you need a background in mental health, crisis intervention, or social work, often supported by relevant degrees or certifications. Familiarity with crisis management protocols, suicide risk assessment tools, and call center software is typically required. Strong active listening, empathy, and emotional resilience are vital soft skills for effectively supporting individuals in crisis. These skills and qualities are essential for providing timely, compassionate assistance and ensuring the safety and well-being of callers during critical moments.

What is the difference between 988 Crisis Line vs Crisis Counselor?

Aspect988 Crisis LineCrisis Counselor
CredentialsNone required; training providedTypically requires certification or relevant degree
Work EnvironmentCall centers, crisis hotlines, remote workTherapeutic settings, mental health clinics, remote or in-person
Employer & IndustryGovernment agencies, mental health organizationsHospitals, clinics, mental health agencies
Primary RoleProvide immediate crisis support via phoneOffer ongoing mental health counseling and support

The 988 Crisis Line serves as a frontline resource providing immediate crisis intervention, often with minimal credentials. Crisis Counselors typically have specialized training or certifications and offer ongoing mental health support. While both roles focus on mental health crises, the 988 Crisis Line is more about immediate response, whereas Crisis Counselors provide in-depth counseling services.

What is the 988 Crisis Line?

The 988 Crisis Line is a national, three-digit phone number in the United States that provides immediate access to mental health crisis support and suicide prevention services. Anyone experiencing emotional distress, a mental health crisis, or suicidal thoughts can call, text, or chat 988 to connect with trained counselors 24/7. The service is free, confidential, and available to anyone in need. It was established to make it easier for people to access help quickly and reduce barriers to mental health support.

What are some common challenges faced by professionals working on the 988 Crisis Line, and how can applicants prepare for them?

Professionals on the 988 Crisis Line often encounter high-stress situations, including callers in severe emotional distress or crisis. One of the main challenges is managing personal emotional resilience while providing empathetic, nonjudgmental support. Applicants can prepare by familiarizing themselves with crisis intervention techniques, practicing active listening, and developing effective self-care routines to prevent burnout. Regular team debriefings and supervision are also standard, helping staff process difficult calls and maintain a supportive work environment.
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What cities are hiring for 988 Crisis Line jobs? Cities with the most 988 Crisis Line job openings:
What states have the most 988 Crisis Line jobs? States with the most job openings for 988 Crisis Line jobs include:
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988 Crisis Line jobs near you
Infographic showing various 988 Crisis Line job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 13% Part Time, 6% Contract, and 1% Summer. Highlights an 91% Physical, 5% Hybrid, and 4% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.
Crisis Call Specialist (988 Case Manager)

Crisis Call Specialist (988 Case Manager)

Johnson County Mental Health Center

Olathe, KS

Full-time

Retirement

Posted 24 days ago

Job description

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!Johnson County Mental Health Center is looking for a Crisis Call Specialist to join our 988 Crisis Team. This team provides mental health crisis services to our community by phone. JCMHC has supported a 24/7 crisis line for over 40 years and recently became a member of the National Suicide and Crisis Lifeline (988). The intent for the 988 phone number is to prevent suicide, divert individuals from hospitals and law enforcement contact, and support individuals in navigating resources to meet their needs. The 988 Crisis Team is a 24/7/365 team working 12 hour shifts (7a-7p and 7p-7a). This daytime position requires the availability to work 7 pm to 7 am shift on weekdays, weekends and some holidays. Crisis Line Specialists will work seven 12-hour shifts every fourteen days, on a fixed rotation.JCMHC has supported a local 24/7 crisis line for over 40 years and is also a member of the National Suicide Prevention Lifeline Network (988). This team is co-located in Johnson County’s Communication Center, sharing space with Sherriff, Fire and Med-Act 911 dispatch. The 988 Crisis Team works closely with Johnson County’s first responders. JCMHC believes everyone can learn change and grow as human beings. Our role is to provide hope and promote recovery using a strength’s approach. It is important for the qualified candidate to understand and reflect these values. We are always looking for great candidates.

First review of applications will be December 2nd.

Job Description

• Answers 24-hour crisis calls, chats and texts providing empathic and compassionate support.• Triage for suicide risk and other safety related concerns, assess needs to include making least restrictive level of care recommendations, and coordinate care for citizens of Johnson County, law enforcement officers, hospitals, and other community agencies.• Conducts outreach calls to individuals identified in need of support.• Develops safety plans to address the needs of individuals; collaborates with JCMHC teams and other community agencies to advocate and partner for individuals’ needs• Oversees acquisition and forwarding of all necessary documentation for individuals requiring voluntary or involuntary hospitalization.• Completes and submits documentation regarding services provided and assists with data collection in support of program goals.

Job Requirements

Minimum Job Requirements:

Bachelor’s degree in Human Services or related field is required. May require KS/MO driver’s license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

One year of related work experience is preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

In some instances, statutory or regulatory requirements may prohibit substitution of education and/or experience.

Physical, Environmental, and Special Working Conditions:

All County employees may be called upon to assist other departments in a declared emergency situation.

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