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Part Time 988 Chat & Text Counselor Jobs (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI

... Part-Time Shifts Available About you: The ideal Crisis Specialist is a strong, self-driven ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

Common Ground

988 Crisis Specialist

Pontiac, MI

$21/hr

... Part-Time Shifts Available About you: The ideal Crisis Specialist is a strong, self-driven ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

WELLSTONE

988 Crisis Counselor- PT (2nd Shift)

Huntsville, AL · On-site

$20 - $26/hr

... crisis counselors by answering phones for callers experiencing mental health crisis. 988 is more ... This is a part-time, hourly position working Saturdays & Sundays, 7pm-7am. What you'll be doing:

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

... the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other ... We are looking to fill for Full-Time and Part-Time positions. 1st, 2nd, and 3rd shift available for ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

... the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other ... We are looking to fill for Full-Time and Part-Time positions. 1st, 2nd, and 3rd shift available for ...

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Part Time 988 Chat Text Counselor information

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How much do part time 988 chat & text counselor jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for part time 988 chat & text counselor in the United States is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.83 per hour, depending on experience, location, and employer.

What is a part time 988 chat & text counselor?

Part Time 988 Chat & Text Counselors are trained professionals who provide crisis intervention and emotional support through online chat and text services as part of the 988 Suicide & Crisis Lifeline. They help individuals experiencing mental health crises or emotional distress by offering confidential, real-time conversations and connecting them to appropriate resources. Working part-time, these counselors typically handle a set number of shifts per week and must be skilled in empathetic communication, active listening, and crisis management.

What are the key skills and qualifications needed to thrive as a part time 988 chat & text counselor, and why are they important?

To thrive as a Part Time 988 Chat & Text Counselor, you need foundational knowledge in mental health, crisis intervention, and active listening, often supported by a bachelor's degree in psychology or a related field. Familiarity with digital communication platforms, crisis management systems, and training in suicide prevention (such as ASIST or QPR certification) is typically required. Strong empathy, resilience, and effective written communication are crucial soft skills for building trust and supporting individuals in crisis remotely. These skills are vital for providing timely, compassionate support and ensuring the safety of individuals reaching out for help in urgent situations.

What are some common challenges faced by part time 988 chat & text counselors, and how can they be managed?

Part Time 988 Chat & Text Counselors often encounter high emotional intensity, as they support individuals in crisis through digital communication. Managing emotional boundaries while maintaining empathy can be challenging, especially during back-to-back conversations. Effective self-care practices, debriefing with supervisors, and utilizing team support are essential for maintaining well-being. Additionally, counselors must be comfortable with rapid shifts between cases and adept at handling sensitive topics in a text-based format, which requires strong written communication skills and resilience.

How to become a part time 988 chat & text counselor?

To become a part-time 988 chat and text counselor, candidates typically need a background in mental health, counseling, or social work, along with relevant certifications such as crisis intervention or counseling licenses. Strong communication skills, empathy, and the ability to handle sensitive situations are essential, and training is often provided by the organization. The position usually requires availability during evenings and weekends to support users in crisis.
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Part Time 988 Chat Text Counselor jobs near you

Text and Chat Counselor (Part-Time) (11787)

Baltimore, MD • Remote

Baltimore Crisis Response, INC
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Baltimore Crisis Response, INCexternal

$22 - $25.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 5 days ago. Applications are no longer accepted.

Job description

Text and Chat Counselor 
Remote
 $22.00-$25.50 Hourly     
Part -Time| Shifts: 7:00AM-3:00PM, 3:00pm-11:00pm, 11:00PM-7:00AM | Monday- Friday

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We’re seeking a 988 Text and Chat Crisis Counselor to join CarePoint Response as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat.

You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism.

What You’ll Do

  • Respond promptly to incoming text and chat messages through the 988 Lifeline platform
  • Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
  • Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
  • Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
  • Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
  • Document all interactions accurately and promptly in electronic records per agency and legal requirements.
  • Participate in regular supervision, debriefings, and training sessions.
  • Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.

Qualifications

  • High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). 

Experience

  • Strong typing, written communication, and crisis de-escalation skills.
  •  Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
  • Bilingual or multilingual skills are preferred.

Work Environment & Equipment

  • Remote position with required internet connectivity and private, quiet workspace
  • Equipment provided (laptop, headset)
  • Must adhere to all HIPAA and confidentiality requirements

Why Join CarePoint Response 
 Medical, Dental, and Vision Insurance.
 403(b) Retirement Plan
 Generous PTO – Vacation, Sick, Personal, and Holidays.
 Tuition Reimbursement & Professional Development Support.
 Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.

 Apply today and become a guiding force for change.

Apply