ZipRecruiter

Log In

1

Live In 988 Chat & Text Counselor Jobs (NOW HIRING)

AtWork Personnel Services

Crisis Counselor

Sacramento, CA · On-site

$24.90 - $29.88/hr

... chat, and text platforms. In this role, you'll be on the front lines of mental health support ... Participate in ongoing training, including 988 crisis response certification ✅ What We're Looking ...

next page

Showing results 1-20

All JobsLive In 988 Chat & Text Counselor Jobs

Live In 988 Chat Text Counselor information

See salary details

$6

$14

$22

How much do live in 988 chat & text counselor jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for live in 988 chat & text counselor in the United States is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.83 per hour, depending on experience, location, and employer.

What does a live in 988 chat & text counselor do?

A live-in 988 chat and text counselor provides mental health support through confidential online messaging and chat services, often working in a crisis intervention setting. They assess individuals in distress, offer emotional support, and connect them to appropriate resources, typically requiring strong communication skills and crisis management training.

How to become a live in 988 chat & text counselor?

To become a live-in 988 chat and text counselor, candidates typically need a high school diploma or equivalent, relevant mental health or counseling experience, and strong communication skills. Some positions may require certification in mental health or crisis intervention, and training is often provided by the employer to ensure familiarity with crisis response protocols and confidentiality standards.
More about Live In 988 Chat Text Counselor jobs
What cities are hiring for Live In 988 Chat & Text Counselor jobs? Cities with the most Live In 988 Chat & Text Counselor job openings:
What are the most commonly searched types of 988 Chat & Text Counselor jobs? The most popular types of 988 Chat & Text Counselor jobs are:
What job categories do people searching Live In 988 Chat & Text Counselor jobs look for? The top searched job categories for Live In 988 Chat & Text Counselor jobs are:
Live In 988 Chat Text Counselor jobs near you
Infographic showing various Live In 988 Chat & Text Counselor job openings in the United States as of July 2026, with employment types broken down into 76% Full Time, 13% Part Time, 6% Contract, and 5% Summer. Highlights an 89% Physical, 7% Hybrid, and 4% Remote job distribution, with an average salary of $31,158 per year, or $15 per hour.

988 Lifeline Counselor

Mental Health Minnesota

Saint Paul, MN • On-site

$21.50/hr

Other

Retirement, PTO

Posted 4 days ago

Job description

Reports to: 988 Lifeline Manager

Staff Direct Reports: None

Job Type: Part-time and full-time opportunities are available (20 hours/week to 40 hours/week), with regularly scheduled hours. Scheduled shifts range from 4 to 8 hours each, and are scheduled throughout the day, as this is a 24/7 service. Lifeline Counselors working between 9AM and 9PM are required to work in the Mental Health Minnesota office, while Lifeline Counselors working between 9PM and 9AM are remote positions.


PLEASE NOTE: Presently, we are seeking candidates to cover the 9am-9pm, in-office, hours only. We are not hiring for remote work at this time.  

Position Summary: 988 Lifeline Counselors are responsible for responding to texts and online chats coming into the Mental Health Minnesota’s 988 Suicide and Crisis Lifeline Center, which provides counseling, resources and support for those seeking help from the 988 Suicide and Crisis Lifeline. Lifeline Counselors will be responsible for utilizing crisis chat and text services to provide crisis intervention, emotional support, and resources to all help-seekers. 


Primary Duties:

  • Offer crisis-counseling services via chat and text
  • Complete safety/risk assessment, safety planning, de-escalation, and follow-up with chat/text users
  • Provide information and referrals as needed and appropriate
  • Maintain accurate and detailed chat/text reports (documentation must be completed in real time)
  • Complete 1.5 chats/texts per hour (on average)
  • In consultation with a supervisor, provide crisis intervention response as needed
  • Fulfill continuing education requirements as requested or required for the organization and the 988 Suicide & Crisis Lifeline
  • Attend routinely scheduled meetings for 988 Lifeline staff

Education and Experience: The 988 Suicide and Crisis Lifeline responds to individuals experiencing a crisis and/or suicidal ideation, so the ideal candidates will have employment or volunteer experience in crisis services, suicide prevention or mental health services. Experience using text or online chat response is a plus. Candidates must be comfortable with the use of technology, including email, data entry and cloud-based services. 50 hours of training is provided and is paid time for new 988 Lifeline staff, and must be completed within the first 21 days of employment. New hires must adhere to the schedule initially agreed upon for a period of no less than 90 days. 

Salary and Benefits: The starting wage for these positions is $21.50/hour. A pay differential of $2/hour is available for overnight staff (those working 1AM to 9AM). A pay differential of $1.50/hour is also available for staff who work full-time (at least 160 hours per month). Benefits include an Employee Assistance Program (EAP), additional pay in lieu of insurance, generous paid time off and Earned Sick and Safe Time, 401(k) match, free parking, easy access to mass transit, and more.


Mental Health Minnesota is an Equal Employment Opportunity employer.