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How much do 988 crisis line jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for 988 crisis line in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 988 crisis line counselor?

To thrive as a 988 Crisis Line Counselor, you need a background in mental health, crisis intervention, or social work, often supported by relevant degrees or certifications. Familiarity with crisis management protocols, suicide risk assessment tools, and call center software is typically required. Strong active listening, empathy, and emotional resilience are vital soft skills for effectively supporting individuals in crisis. These skills and qualities are essential for providing timely, compassionate assistance and ensuring the safety and well-being of callers during critical moments.

How do I become a 988 Crisis Line worker?

To become a 988 Crisis Line worker, candidates typically need a high school diploma or equivalent, relevant training in crisis intervention, and strong communication skills. Many positions require completion of specialized training or certification in mental health or crisis response, and some roles may prefer prior experience in counseling or social services.

What is the difference between 988 Crisis Line vs Crisis Counselor?

Aspect988 Crisis LineCrisis Counselor
CredentialsNone required; training providedTypically requires certification or relevant degree
Work EnvironmentCall centers, crisis hotlines, remote workTherapeutic settings, mental health clinics, remote or in-person
Employer & IndustryGovernment agencies, mental health organizationsHospitals, clinics, mental health agencies
Primary RoleProvide immediate crisis support via phoneOffer ongoing mental health counseling and support

The 988 Crisis Line serves as a frontline resource providing immediate crisis intervention, often with minimal credentials. Crisis Counselors typically have specialized training or certifications and offer ongoing mental health support. While both roles focus on mental health crises, the 988 Crisis Line is more about immediate response, whereas Crisis Counselors provide in-depth counseling services.

What is the 988 crisis line?

The 988 Crisis Line is a national, three-digit phone number in the United States that provides immediate access to mental health crisis support and suicide prevention services. Anyone experiencing emotional distress, a mental health crisis, or suicidal thoughts can call, text, or chat 988 to connect with trained counselors 24/7. The service is free, confidential, and available to anyone in need. It was established to make it easier for people to access help quickly and reduce barriers to mental health support.

What are some common challenges faced by professionals working on the 988 crisis line, and how can applicants prepare for them?

Professionals on the 988 Crisis Line often encounter high-stress situations, including callers in severe emotional distress or crisis. One of the main challenges is managing personal emotional resilience while providing empathetic, nonjudgmental support. Applicants can prepare by familiarizing themselves with crisis intervention techniques, practicing active listening, and developing effective self-care routines to prevent burnout. Regular team debriefings and supervision are also standard, helping staff process difficult calls and maintain a supportive work environment.
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988 Crisis Line jobs near you
Infographic showing various 988 Crisis Line job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

988 Call Center Counselor (Full Time)

Community Care Alliance

East Providence, RI • On-site

Full-time

Re-posted 28 days ago

Community Care Alliance rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

988 Call Center Counselor (Full Time)

The 988 Crisis Call Center at BH Link is hiring professionals who are looking to make a positive impact on the lives of Rhode Island community members! The 988 Call Center is a crisis answering service that responds to calls, chats, and texts from individuals experiencing mental health and/or substance use crises.

This call center is connected to the BH Link The states walk-in behavioral health crisis center that serves Rhode Islanders statewide. As such, 988 Crisis Counselors can assist service recipients in facilitating entry to BH Link, to be seen in person by an experienced clinical team that provides comprehensive assessment and referral services. The 988 Crisis Call Center also coordinates with local mobile crisis response teams, dispatching available mobile crisis clinicians to the community in order to meet people where they are. The services provided emphasize client-centered care in the least restrictive possible settings.

Roles and Responsibilities:

  • Working on site at the 988 Call Center in East Providence.
  • Answering calls, chats, and texts coming into the 988 Crisis Call Center, both through the 988 Lifeline and the 414-LINK line.
  • Engaging callers with empathy and professionalism to effectively establish clinical rapport in a brief period.
  • Routinely assessing for risk of suicidality (and other risks to safety) with callers experiencing mental health and/or substance use crises.
  • Identifying best outcomes, including the coordination of wellness checks and/or the dispatch of mobile crisis response teams.
  • Providing callers with resource and referral options as applicable.
  • Completing all required documentation and data collection in a timely fashion.
  • Coordinating directly with members of the BH Link clinical team as appropriate.
  • Coordinating with 911 dispatch and local municipalities as appropriate.
  • Documenting incident reports as necessary notifying call center supervisors in the case of any critical incident.
  • Attending required staff meetings and trainings.

Desired Skills:

  • The ability to answer crisis calls, chats, and texts with empathy and composure.
  • The capability of multitasking and transitioning between periods of low and high call/chat/text volume.
  • Utilize supervision and take feedback in order to continually grow and improve as a crisis counselor.
  • Strong communication skills that will lead to effective coordination of care both within and outside of the 988 Call Center.
  • The ability to effectively navigate digital platforms (the 988-answering platform, resource databases, electronic health records, etc.).
  • Multilingual staff are highly encouraged to apply.

Qualifications: 

  • 1-3 Years in the human services industry preferred.
  • Fluency in multiple languages preferred.

Benefits

Community Care Alliance offers competitive salaries based on experience, skills and performance, a comprehensive benefits package, and great quality of work/life.

  • Generous vacation, sick time and holidays.
  • Comprehensive medical and dental coverage as well as voluntary vision and AFLAC supplemental coverage.
  • 403b with matching after 6 months of employment.
  • Flexible Spending (FSA) and Dependent Care (DCA) accounts.
  • Agency-paid group life insurance; long-term disability.
  • Tuition reimbursement and licensure/certification bonuses.
  • Employee referral program as well as bilingual skills premium.
  • On-site or nearby parking available at most buildings; mileage reimbursement for client and business related use of your personal vehicle.

To apply for this opening please visit our website www.communitycareri.org and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.

About Us

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

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