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Crisis Text Line Jobs (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Common Ground

988 Crisis Specialist

Pontiac, MI

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Common Ground

988 Crisis Specialist

Pontiac, MI

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Opportunityalliance

$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour ... text, and chat support for adults, youth, and families experiencing a mental health crisis. Trained ...

Lines for Life

Youth Crisis Line Team Lead

Portland, OR · On-site

$24 - $29.17/hr

A portion of each shift will be spent supervising youth volunteers and interns, and the remainder of the shift taking contacts via call, text, and chat on the YouthLine help, support, and crisis line.

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site +1

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

DeafLEAD

Chat and Text Follow Up Services Coordinator

$54K - $59K/yr

Chat and Text Operations Manager Department: Chat and Text Salary Range: $54,000 to $59,000 ... Must complete all required crisis line trainings (minimum 100 hours) upon hire (see Training ...

New

Opportunityalliance

$23/hr

You will learn how to answer calls and text/chat messages on the crisis line, with the option to do all of this remotely! You will have opportunities for growth and development, and the skills you ...

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Crisis Text Line information

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How much do crisis text line jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for crisis text line in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is Crisis Text Line and what does a Crisis Text Line counselor do?

Crisis Text Line is a free, confidential text messaging service that provides support to people in crisis. Trained volunteer counselors respond to texts from individuals who are experiencing emotional distress, mental health challenges, or urgent situations. These counselors listen empathetically, help texters move from a hot moment to a cool calm, and connect them with resources if needed. The service is available 24/7 and aims to provide immediate support to anyone in need.

What are the key skills and qualifications needed to thrive as a Crisis Text Line counselor?

To thrive as a Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often gained through relevant training or volunteer experience. Familiarity with secure chat platforms, confidentiality protocols, and sometimes certifications in mental health first aid are important. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for supporting individuals in distress. These abilities ensure effective support, help de-escalate crises, and promote the safety and well-being of those seeking help.

What are some common challenges faced by Crisis Text Line counselors, and how are these addressed within the organization?

Crisis Text Line counselors often encounter emotionally intense situations, such as supporting individuals in acute distress or crisis. This can sometimes lead to emotional fatigue or compassion fatigue. To help address these challenges, the organization provides extensive training before counselors begin their shifts, ongoing supervision, and access to mental health resources. Peer support channels and regular debrief sessions are also available to ensure counselors feel supported and can process their experiences in a healthy way.

What is the difference between Crisis Text Line vs Crisis Counselor?

AspectCrisis Text LineCrisis Counselor
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessRequires similar credentials, often including certifications in crisis intervention or mental health counseling
Work EnvironmentRemote, text-based support platformCan be remote or in-person, providing direct support to clients
Employer & IndustryNonprofit organizations, mental health services, crisis interventionHealthcare providers, mental health clinics, crisis centers

Both Crisis Text Line and Crisis Counselors focus on providing immediate mental health support, often requiring similar training and certifications. While Crisis Text Line offers remote, text-based assistance through a nonprofit platform, Crisis Counselors may work in various settings, including in-person environments. Both roles are vital in crisis intervention and mental health support services.

How to become a crisis text line counselor?

To become a Crisis Text Line counselor, applicants typically need to complete an online training program that covers active listening, crisis intervention, and confidentiality. Candidates should have strong communication skills, emotional resilience, and be available to commit to scheduled shifts, often including evenings and weekends.
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Cities with the most Crisis Text Line job openings:

What are the most commonly searched types of Crisis Text Line jobs?

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What states have the most Crisis Text Line jobs?

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Crisis Text Line jobs near you
Infographic showing various Crisis Text Line job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Utah Crisis Line Crisis Worker

University of Utah Health

Salt Lake City, UT • On-site

$18.25 - $23.25/hr

Full-time

Medical, Dental

Re-posted 26 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

390th of 631 rated colleges and universities

Job description

Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
A Crisis Worker, working on the Utah Statewide CrisisLine telephonic system, will assess individuals experiencing a self-defined crisis situation, leading to appropriate crisis stabilization and making appropriate referrals. A Crisis Worker may perform screening and triage, psycho-social support, and connection to appropriate resources through call or text. Services also include collaboration with local mental health authorities in the state of Utah. As such, the Statewide CrisisLine operates as a 24/7 dispatch for Mobile Crisis Outreach Teams across the state of Utah.
Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.
Responsibilities
Essential Functions
  • Actively engage, and make psychological contact, quickly establishing non-judgmental, understanding, and respectful relationship with every individual who calls or texts into the Helpline.
  • Understand and define problems utilizing open ended questions on the what, how, when, where, who continuum to obtain a clear picture of the situation.
  • Utilize closed ended questions that obtain information specific to the safety of the caller. This may include suicide prompt questions.
  • Assess life-threatening situations, including risk of suicide and/or homicide, evaluate safety, acuity/danger and determine medically necessary services.
  • Mobilize community resources in an efficient and effective manner, and make plans to alleviate the immediate threat/risk.
  • Record keeping and policy implementation (e.g. recording essential notes in succinct form within the same work shift so they are useful to the next worker).
  • Use of the consultative process, e.g. knowing who to call under what conditions.
Knowledge / Skills / Abilities
  • Ability to type at least 30 WPM.
  • Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
  • Demonstrated excellence in verbal and written communications.
  • Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
  • Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
  • Ability to prioritize and multi-task in a fast paced environment.
  • Ability to report to work on time and avoid unnecessary absenteeism.
  • Demonstrated awareness towards people with various identities from different cultural backgrounds.
  • Basic suicidology, including suicide assessment of desire, intent, capability, and buffers.
  • Intervention strategies including active engagement, active rescue, and collaboration, emphasize safety and prevention.
  • Voluntary and involuntary hospitalization criteria and procedures.

Qualifications
Required
Candidates must be eligible to apply for the State Crisis Worker Certification within a year using one of the following methods OR be granted a certification through an exemption from the State:
  • (a) Individuals licensed under Utah Department of Professional Licensing for any health or behavioral health license;
  • (b) Individuals with a minimum of bachelor's degree in a human service related field;
  • (c) Individuals certified as a Certified Peer Support Specialist for a minimum of one year;
  • (d) Individuals certified as Case Managers for a minimum of one year; or
  • (e) Individuals certified as Family Resource Facilitator for a minimum of one year.

Qualifications (Preferred)
Preferred
  • One year customer service experience.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
  • Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements
Listening, Manual Dexterity, Near Vision, Sitting, Speaking

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About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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