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Temporary Crisis Text Line Jobs (NOW HIRING)

SafeNest

Crisis Advocate (Part-Time)

Las Vegas, NV · On-site

$17.11 - $20/hr

When not in the field, the Advocate acts as backup support personnel to the Crisis Hotline Advocates by providing trauma-informed crisis intervention over the phone and chat/text line. The position ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$18/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$18/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

YWCA OF ROCK COUNTY, INC.

AVP Shelter Advocate

Janesville, WI · On-site

$15.75 - $19.25/hr

Answer the Helpline and text line, document the information appropriately and collaboratively work ... Other duties as assigned Reports to Program Director of Crisis Services and Empowerment Hours ...

Ywca Of Rock County, Inc.

AVP Shelter Advocate

Janesville, WI · On-site

$15.75 - $19.25/hr

Answer the Helpline and text line, document the information appropriately and collaboratively work ... Other duties as assigned Reports to Program Director of Crisis Services and Empowerment Hours ...

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Temporary Crisis Text Line information

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How much do temporary crisis text line jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for temporary crisis text line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Temporary Crisis Text Line Counselor, and why are they important?

To thrive as a Temporary Crisis Text Line Counselor, you need strong active listening skills, emotional intelligence, and a commitment to confidentiality, usually supported by relevant training in crisis intervention. Familiarity with digital communication platforms and crisis management protocols is essential, along with completion of the organization’s onboarding certification. Compassion, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities ensure effective support for individuals in crisis, helping to de-escalate situations and connect texters with appropriate resources.

What is a Temporary Crisis Text Line worker?

A Temporary Crisis Text Line worker is an individual who provides immediate support and guidance to people experiencing emotional distress or crisis through a text-based communication platform. These workers respond to messages from individuals seeking help, listen empathetically, and offer resources or coping strategies. The 'temporary' aspect means that the worker is hired for a short-term basis, often to help during periods of high demand. Their main goal is to ensure the safety and mental well-being of those reaching out, connecting them to further help if necessary.

What is the difference between Temporary Crisis Text Line vs Crisis Counselor?

AspectTemporary Crisis Text LineCrisis Counselor
CredentialsHigh school diploma or equivalent; training providedOften requires a degree in psychology, social work, or related field; certification may be needed
Work EnvironmentRemote, text-based support platformIn-person or remote, phone or in-person counseling sessions
Employer & IndustryNonprofit organizations, mental health servicesHospitals, mental health clinics, community agencies
Work FocusProviding immediate support via text during crisesLong-term counseling and mental health support

Temporary Crisis Text Line roles focus on providing immediate crisis support through text messaging, often with minimal credentials and a remote setup. Crisis Counselors typically require more advanced qualifications and may work in various settings, offering ongoing mental health support. Both roles are vital in mental health services but differ in scope, credentials, and work environment.

What are the typical challenges faced by a Temporary Crisis Text Line Counselor, and how can they be managed?

Temporary Crisis Text Line Counselors often encounter emotionally intense situations and must quickly build rapport with texters who are experiencing distress. Managing compassion fatigue and maintaining emotional boundaries can be challenging, especially during high-volume shifts. Many organizations provide supervision, peer support, and training on self-care strategies to help counselors cope. Regular debriefing and utilizing available mental health resources are highly recommended to ensure personal well-being while delivering effective support.
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Temporary Crisis Text Line jobs near you
Infographic showing various Temporary Crisis Text Line job openings in the United States as of July 2026, with employment types broken down into 49% Full Time, 38% Part Time, and 13% Temporary. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $38,816 per year, or $18.7 per hour.

Crisis Intervention Services Specialist (Evenings)

OPEN DOOR OF INDIANA PENNSYLVANIA

Indiana, PA • On-site

$18 - $19/hr

Full-time

Posted 9 days ago

Job description

Description:

Position Summary

The Crisis Intervention Specialist provides crisis intervention services, de-escalation, assessment, referrals, and follow-up services to persons utilizing the 24-hour crisis hotline or text line, those who walk-in, and on mobile crisis assessments in the community.


This position would work the evening shift: 4:00 PM - 12:00 AM.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Successful completion of the Crisis Intervention Specialist Training
  • Management of telephone, text line, walk-in, and mobile crisis services
  • Conducting prescreens and all related tasks necessary for completion
  • Completing Drug and Alcohol treatment follow up calls and documentation
  • Answering calls for CRS/ARMOT Requests on a 24-hour basis
  • Providing clinical intervention and support to individuals in crisis, attempting to divert out of home placement when possible
  • Attempting up to three (3) telephone and/or in-person follow-ups after the initial contact with crisis consumer
  • Answering after-hours calls with contracted providers and completing necessary follow-up measures
  • Providing accurate information and referral to resources and agency contacts
  • Facilitating Delegate Requests with participating entities and maintaining appropriate follow-up
  • Completion of required trainings and attendance at monthly CIS staff meetings
  • Accurate and timely completion of all required paperwork to include but not limited to crisis assessment forms, expense reports, and time sheets
  • Performing other duties as assigned
Requirements:

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Bachelor’s degree in Psychology, Social Work, Counseling, Criminology, Nursing or another Health and Human Services related field
  • At least 1 year experience in Mental Health or related field preferred

Knowledge, Skills, and Abilities

  • Knowledge of crisis intervention and crisis resolution
  • Knowledge of PA Mental Procedures Act
  • Understanding of Mental Health diagnostic criterion and Mental Health vocabulary
  • Knowledge of Mental health community resources and admission procedures
  • Knowledge of the disease of chemical dependency and the family disease of chemical dependency
  • Knowledge of community resources including self-help groups
  • Ability to express unconditional positive regard towards all contacts
  • Ability to express ideas orally, in writing, and electronically via computer software
  • Ability to work with clients/consumers and gain their confidence
  • Ability to evaluate/assess the need for medical and/or psychiatric attention
  • Ability to provide initial assessment/evaluation services for clients/consumers
  • Ability to appropriately assist contacts through the process of obtaining services

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.