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How much do temporary crisis text line jobs pay per hour?

As of May 28, 2026, the average hourly pay for temporary crisis text line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Temporary Crisis Text Line Counselor, and why are they important?

To thrive as a Temporary Crisis Text Line Counselor, you need strong active listening skills, emotional intelligence, and a commitment to confidentiality, usually supported by relevant training in crisis intervention. Familiarity with digital communication platforms and crisis management protocols is essential, along with completion of the organization’s onboarding certification. Compassion, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities ensure effective support for individuals in crisis, helping to de-escalate situations and connect texters with appropriate resources.

What are the typical challenges faced by a Temporary Crisis Text Line Counselor, and how can they be managed?

Temporary Crisis Text Line Counselors often encounter emotionally intense situations and must quickly build rapport with texters who are experiencing distress. Managing compassion fatigue and maintaining emotional boundaries can be challenging, especially during high-volume shifts. Many organizations provide supervision, peer support, and training on self-care strategies to help counselors cope. Regular debriefing and utilizing available mental health resources are highly recommended to ensure personal well-being while delivering effective support.

What is a Temporary Crisis Text Line worker?

A Temporary Crisis Text Line worker is an individual who provides immediate support and guidance to people experiencing emotional distress or crisis through a text-based communication platform. These workers respond to messages from individuals seeking help, listen empathetically, and offer resources or coping strategies. The 'temporary' aspect means that the worker is hired for a short-term basis, often to help during periods of high demand. Their main goal is to ensure the safety and mental well-being of those reaching out, connecting them to further help if necessary.

What is the difference between Temporary Crisis Text Line vs Crisis Counselor?

AspectTemporary Crisis Text LineCrisis Counselor
CredentialsHigh school diploma or equivalent; training providedOften requires a degree in psychology, social work, or related field; certification may be needed
Work EnvironmentRemote, text-based support platformIn-person or remote, phone or in-person counseling sessions
Employer & IndustryNonprofit organizations, mental health servicesHospitals, mental health clinics, community agencies
Work FocusProviding immediate support via text during crisesLong-term counseling and mental health support

Temporary Crisis Text Line roles focus on providing immediate crisis support through text messaging, often with minimal credentials and a remote setup. Crisis Counselors typically require more advanced qualifications and may work in various settings, offering ongoing mental health support. Both roles are vital in mental health services but differ in scope, credentials, and work environment.

More about Temporary Crisis Text Line jobs
What cities are hiring for Temporary Crisis Text Line jobs? Cities with the most Temporary Crisis Text Line job openings:
What are the most commonly searched types of Crisis Text Line jobs? The most popular types of Crisis Text Line jobs are:
What states have the most Temporary Crisis Text Line jobs? States with the most job openings for Temporary Crisis Text Line jobs include:
What job categories do people searching Temporary Crisis Text Line jobs look for? The top searched job categories for Temporary Crisis Text Line jobs are:
Temporary Crisis Text Line jobs near you
Infographic showing various Temporary Crisis Text Line job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 89% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $38,816 per year, or $18.7 per hour.
Crisis Counselor Supervisor Bilingual (Part-Time)

Crisis Counselor Supervisor Bilingual (Part-Time)

Crisis Text Line

Manhattan, NY • Remote

$25.31/hr

Full-time, Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview Who we are At Crisis Text Line we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. We are building a team of thoughtful, purpose-driven professionals who want their work to matter.

Across every role, you'll have the opportunity to contribute to meaningful impact, collaborate with committed colleagues, and help shape systems, programs, and experiences that strengthen our organization and the people who make our mission possible. If you're driven by purpose, passionate about designing meaningful learning experiences, and motivated to build programs that empower and develop volunteers over time, this is the place for you. Role Crisis Counselor Supervisors play a critical role in the success of Crisis Text Line by providing real-time guidance and support to our remote volunteer Crisis Counselors, ensuring texters receive the highest quality care.

In this role, you will step into texter conversations as needed and provide leadership during high-risk situations, including active rescues and mandatory reporting. You bring a calm, supportive, and empathetic approach to your work, fostering a positive and effective environment for Crisis Counselors while always keeping both the texter experience and the Crisis Counselor experience top of mind. Crisis Text Line offers mental health support in both Spanish and English.

In order to provide the service in both languages, our bilingual staff are responsible to provide both Spanish and English support, based on business needs, thus time spent on both services will vary. These bilingual roles require mental flexibility and the ability to easily oscillate between both languages fluidly. Who you are Leader: You are self-motivated, have people management skills and take initiative when you see opportunities for growth.

Expert multitasker: You are extremely focused and can effectively prioritize and monitor multiple tasks at one time in a fast paced environment. Effective communicator: You articulate clearly and effectively with staff and Crisis Counselors on our Platform. You stay focused and concise while being caring and positive.

Problem-Solver: You are a critical thinker who can quickly identify problems and bring your best solutions to the table and are motivated to take action. A big thinker: You love to team up! You are always thinking of ways to better the quality of service to our texters and Crisis Counselors.

Tech-Savvy : You are proficient in G-suite and are totally comfortable navigating new and exciting websites and online platforms. What you'll do Perform active rescues when texter safety has been identified as imminent risk Monitor volunteer Crisis Counselor conversations for training adherence and quality support Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required Provide real time feedback on conversation quality. Participate in trainings and internal working groups to increase quality service delivery Requirements You have 3+ years of crisis intervention work experience beyond volunteerism.

You are bilingual, i.e. fluent in English and Spanish (written & verbal). Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 12 hours per week, including weekends, nights, and holidays.

Current Shifts Available (1x Openings) Sunday, Monday, Tuesday 5:00 AM - 9:00 AM EST Hourly Salary $25.31 per hour This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA. #J-18808-Ljbffr

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