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How much do volunteer crisis text line jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for volunteer crisis text line in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Volunteer Crisis Text Line counselor, and why are they important?

To thrive as a Volunteer Crisis Text Line counselor, you need strong active listening, empathy, and crisis de-escalation skills, typically supported by completion of specialized training provided by the organization. Familiarity with digital communication platforms and secure messaging systems is essential for providing timely and confidential support. Outstanding written communication, emotional resilience, and the ability to remain calm under pressure are crucial soft skills in this position. These abilities ensure that counselors can effectively support individuals in crisis, promote safety, and make a meaningful impact through virtual communication.

What are Volunteer Crisis Text Line counselors?

Volunteer Crisis Text Line counselors are trained individuals who provide free, confidential support to people experiencing emotional distress or crises through text messaging. They help texters navigate difficult situations, such as anxiety, depression, suicidal thoughts, or other mental health challenges, by offering empathy, active listening, and problem-solving strategies. Volunteers complete a comprehensive training program and work remotely, allowing them to make a meaningful impact from anywhere. Their support can be a lifeline for those who may not feel comfortable speaking about their struggles in person.

What are some common challenges faced by Volunteer Crisis Text Line counselors, and how can they effectively manage them?

One common challenge for Volunteer Crisis Text Line counselors is managing emotional stress from handling difficult or high-intensity conversations. Volunteers may also encounter situations where they feel uncertain about the best way to support a texter in crisis. To manage these challenges, volunteers are encouraged to utilize training resources, seek support from on-shift supervisors, and participate in debriefing sessions or peer support groups. Regular self-care and setting boundaries are also essential practices to maintain emotional well-being and effectiveness in the role.
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Volunteer Crisis Text Line jobs near you
Crisis Counselor Supervisor, Part-Time

Crisis Counselor Supervisor, Part-Time

Crisis Text Line Inc

Matthews, NC • On-site, Remote

$25.31/hr

Part-time

Posted 19 days ago

Job description

Who we are
At Crisis Text Line we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve.
We are building a team of thoughtful, purpose-driven professionals who want their work to matter. Across every role, you'll have the opportunity to contribute to meaningful impact, collaborate with committed colleagues, and help shape systems, programs, and experiences that strengthen our organization and the people who make our mission possible.
If you're driven by purpose, passionate about designing meaningful learning experiences, and motivated to build programs that empower and develop volunteers over time, this is the place for you.
Department Summary:
The Clinical team oversees all our service delivery areas that require a mental health and clinical lens, which includes the platform operations. The Supervision team oversees clinical best practices in real-time, leading digital mental health clinical policies, clinical quality measures, and the student learning program that supports mental health workforce development. The Clinical team ensures that Crisis Text Line is a leader in defining quality service delivery of crisis support via text. Role
Crisis Counselor Supervisors play a critical role in the success of Crisis Text Line by providing real-time guidance and support to our remote volunteer Crisis Counselors, ensuring texters receive the highest quality care. In this role, you will step into texter conversations as needed and provide leadership during high-risk situations, including active rescues and mandatory reporting. You bring a calm, supportive, and empathetic approach to your work, fostering a positive and effective environment for Crisis Counselors while always keeping both the texter experience and the Crisis Counselor experience top of mind.
Who you are
  • Leader: You are self-motivated, have people management skills and take initiative when you see opportunities for growth.
  • Expert multitasker: You are extremely focused and can effectively prioritize and monitor multiple tasks at one time in a fast paced environment.
  • Effective communicator: You articulate clearly and effectively with staff and Crisis Counselors on our Platform. You stay focused and concise while being caring and positive.
  • Problem-Solver: You are a critical thinker who can quickly identify problems and bring your best solutions to the table and are motivated to take action.
  • A big thinker: You love to team up! You are always thinking of ways to better the quality of service to our texters and Crisis Counselors.
  • Tech-Savvy: You are proficient in G-suite and are totally comfortable navigating new and exciting websites and online platforms.

What you'll do
  • Perform active rescues when texter safety has been identified as imminent risk
  • Monitor volunteer Crisis Counselor conversations for training adherence and quality support
  • Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
  • Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety
  • Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required
  • Provide real time feedback on conversation quality.
  • Participate in trainings and internal working groups to increase quality service delivery

Requirements
  • You have 3+ years of crisis intervention work experience beyond volunteerism.
  • Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 12 hours per week, including weekends, nights, and holidays.

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
Current Shifts Available (1x Openings)
  • Thursday - Saturday, 10pm - 6am EST

Hourly Salary
  • $25.31 per hour

This is a remote-only position
Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.
This is a remote-only position

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