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Volunteer Crisis Text Line Jobs in Indiana (NOW HIRING)

Text JOB to 75000 and search requisition ID number 1555148. The advertised program is a ... Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance ...

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Volunteer Crisis Text Line information

What is a Volunteer Crisis Text Line counselor?

Volunteer Crisis Text Line counselors are trained individuals who provide free, confidential support to people experiencing emotional distress or crises through text messaging. They help texters navigate difficult situations, such as anxiety, depression, suicidal thoughts, or other mental health challenges, by offering empathy, active listening, and problem-solving strategies. Volunteers complete a comprehensive training program and work remotely, allowing them to make a meaningful impact from anywhere. Their support can be a lifeline for those who may not feel comfortable speaking about their struggles in person.

What are the key skills and qualifications needed to thrive as a Volunteer Crisis Text Line counselor?

To thrive as a Volunteer Crisis Text Line counselor, you need strong active listening, empathy, and crisis de-escalation skills, typically supported by completion of specialized training provided by the organization. Familiarity with digital communication platforms and secure messaging systems is essential for providing timely and confidential support. Outstanding written communication, emotional resilience, and the ability to remain calm under pressure are crucial soft skills in this position. These abilities ensure that counselors can effectively support individuals in crisis, promote safety, and make a meaningful impact through virtual communication.

What are some common challenges faced by Volunteer Crisis Text Line counselors, and how can they effectively manage them?

One common challenge for Volunteer Crisis Text Line counselors is managing emotional stress from handling difficult or high-intensity conversations. Volunteers may also encounter situations where they feel uncertain about the best way to support a texter in crisis. To manage these challenges, volunteers are encouraged to utilize training resources, seek support from on-shift supervisors, and participate in debriefing sessions or peer support groups. Regular self-care and setting boundaries are also essential practices to maintain emotional well-being and effectiveness in the role.

What are the most commonly searched types of Crisis Text Line jobs in Indiana?

The most popular types of Crisis Text Line jobs in Indiana are:

What are popular job titles related to Volunteer Crisis Text Line jobs in Indiana?

For Volunteer Crisis Text Line jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Volunteer Crisis Text Line jobs in Indiana look for?

The top searched job categories for Volunteer Crisis Text Line jobs in Indiana are:

What cities in Indiana are hiring for Volunteer Crisis Text Line jobs?

Cities in Indiana with the most Volunteer Crisis Text Line job openings:

Infographic showing various Volunteer Crisis Text Line job openings in Indiana as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Care Coordinator - Crisis Services

Evansville, IN โ€ข On-site

$18.25 - $24.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago


Job description

Care Coordinator - Crisis Services

Crisis Stabilization Unit - Evansville, IN 47713

Job Description

Southwestern Behavioral Healthcare is looking for a dedicated, full-time Care Coordinator to join our passionate team of professionals! In this vital role within our Crisis Services Team, you will champion care coordination by facilitating resources, providing preventative services, and offering critical treatment and support. You will directly impact individuals navigating mental health or substance use challenges, including youth, older adults, and individuals with intellectual and developmental disabilities (IDD).

WHY WORK FOR SOUTHWESTERN?

  • AFFORDABLE Health, Dental, Vision, and Voluntary Life Insurance that starts DAY ONE of employment!
  • 401K Employer Contribution & Match
  • Student Loan Assistance Program
  • Physical & Financial Wellness Programs
  • Generous Paid Time Off plan
  • Competitive Total Compensation Program
  • Individualized orientation and training program
  • We are GROWING!!

WHAT IS THIS POSITION RESPONSIBLE FOR?

1. Conduct screening tools as a part of the assessment process that will be used by treatment team for further evaluation and review. 2. Provide phone, Zoom, and in person interviews with community members, or their families, to screen for mental health and substance use disorder needs and safety concerns. 3. Services are delivered utilizing a recovery/person centered philosophy and orientation, keeping with the preferences of the person receiving services and their care needs. 4. Confer with related health professions in relation to the need for interdisciplinary information sharing and warm hand off. 5. Provide Care Coordination through identification of needs and barriers and assist with accessing resources. Coordinate with other systems to meet the needs of those served, including criminal and juvenile justice and child welfare. 6. Monitor client's use of services, ongoing safety, and successful engagement with referrals. 7. Provide face-to-face services with individuals and families that utilize motivational interviewing and ongoing assessment of risk and needs; some services may be provided via phone or zoom. 8. Participate in relevant staff training and daily treatment team meetings. 9. Collaborate with the team to ensure the ongoing needs of people served are addressed. 10. Maintain appropriate records of services to reflect assessment of risk, safety planning, engagement, advanced psychiatric directives, and care coordination activities. 11. Coordinate access to continuum of care for individuals contacting Crisis Services. 12. Serve as Insurance Navigator for individuals seeking assistance with enrolling in an insurance program. 13. Assist the crisis services team with developing and accessing health interventions. 14. Assist those with limited English proficiency, or other communication challenges, in accessing services via appropriate methods. 15. Assist consumers with implementation of crisis prevention plans to prevent and deescalate future crisis situations. 16. Assist consumers with access to CCBHC services regardless of area of residence. 17. Act as liaison with local hospital inpatient units to assure continuity of care for Southwestern clients. 18. Support Crisis Services by answering Crisis Line calls and performing community responses as needed. 19. Serve as the point of contact for follow-up appointments after inpatient hospitalization for patients discharged to assure continuity of care for Southwestern clients.

Qualifications

WHAT'S REQUIRED FOR THIS POSITION?

  1. Bachelor's degree in social work, psychology, or other related degree with one year experience preferred.
  2. Must possess interest and ability to work with community members who are in crisis and have severe and persistent mental illness or substance use related issues.
  3. At least 1 year experience in care coordination or clinical practices.
  4. Experience with working with community partners and the unhoused population preferred; knowledge of local resources required.
  5. Ability to obtain and maintain certification as an Insurance Navigator.
  6. Obtain and maintain verbal intervention and de-escalation training.
  7. Must be at least 21 years of age and maintain a valid driver's license.

If you are interested in joining a fun, friendly, innovative team, apply today!

EOE/AA including Veterans and Disabled.

If you are a person with a disability needing assistance with the application process, please call (812) 435-2057.