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Volunteer Crisis Text Line Jobs (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

  • PTO

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site

  • PTO

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Common Ground

988 Crisis Specialist

Pontiac, MI

$21/hr

  • PTO

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

  • PTO

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Samaritans Inc.

Text Operations Coordinator

Boston, MA · On-site

$60K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In collaboration with the crisis programs team, the Text Operations Coordinator provides administrative support to accurately represent the helpline workforce schedule for volunteers and staff.KEY ...

Samaritans

Text Operations Coordinator

Boston, MA

$60K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In collaboration with the crisis programs team, the Text Operations Coordinator provides administrative support to accurately represent the helpline workforce schedule for volunteers and staff. KEY ...

Opportunityalliance

$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will learn how to answer calls and text/chat messages on the crisis line, with the option to do ... One year of relevant experience is defined as; the equivalent of 1,200 hours of work, volunteerism ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA

$24.75 - $32.25/hr

Crisis line staff and volunteers serve over 20.000 contacts annually through their breadth of services. A Crisis Center Phone Counselor works as a part of a larger team to respond to multiple ...

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Volunteer Crisis Text Line information

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How much do volunteer crisis text line jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for volunteer crisis text line in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a Volunteer Crisis Text Line counselor?

Volunteer Crisis Text Line counselors are trained individuals who provide free, confidential support to people experiencing emotional distress or crises through text messaging. They help texters navigate difficult situations, such as anxiety, depression, suicidal thoughts, or other mental health challenges, by offering empathy, active listening, and problem-solving strategies. Volunteers complete a comprehensive training program and work remotely, allowing them to make a meaningful impact from anywhere. Their support can be a lifeline for those who may not feel comfortable speaking about their struggles in person.

What are the key skills and qualifications needed to thrive as a Volunteer Crisis Text Line counselor?

To thrive as a Volunteer Crisis Text Line counselor, you need strong active listening, empathy, and crisis de-escalation skills, typically supported by completion of specialized training provided by the organization. Familiarity with digital communication platforms and secure messaging systems is essential for providing timely and confidential support. Outstanding written communication, emotional resilience, and the ability to remain calm under pressure are crucial soft skills in this position. These abilities ensure that counselors can effectively support individuals in crisis, promote safety, and make a meaningful impact through virtual communication.

What are some common challenges faced by Volunteer Crisis Text Line counselors, and how can they effectively manage them?

One common challenge for Volunteer Crisis Text Line counselors is managing emotional stress from handling difficult or high-intensity conversations. Volunteers may also encounter situations where they feel uncertain about the best way to support a texter in crisis. To manage these challenges, volunteers are encouraged to utilize training resources, seek support from on-shift supervisors, and participate in debriefing sessions or peer support groups. Regular self-care and setting boundaries are also essential practices to maintain emotional well-being and effectiveness in the role.
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Volunteer Crisis Text Line jobs near you
Infographic showing various Volunteer Crisis Text Line job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

988 Crisis Specialist

Common Ground

Pontiac, MI • On-site, Remote

$21/hr

Full-time

PTO

Posted 10 days ago

Job description

Job Title: 988 Crisis Specialist

Base Pay: $21 hourly + shift differentials

Various Full-Time & Part-Time Shifts Available

About you:

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

  • Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
    • Login to helpline applications
    • Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
    • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
    • Employ de-escalation techniques to assist individuals in crisis
    • Coordinate with EMS or police to complete active rescue as needed
    • Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
    • Conduct follow-ups to ensure successful access to services
    • Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
    • Maintain high level confidentiality while performing all duties
    • Uphold strict confidentiality in all tasks performed

What you need to apply

    • High School Diploma or GED equivalent
    • 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
    • At-home high speed internet on a private network
    • A private, HIPAA compliant, dedicated office space

What makes us different

    • Non-Profit mission-driven, person-focused environment
    • 100-hour Crisis Intervention training
    • Opportunity for professional growth
    • Team oriented environment
    • An organizational culture of mental and behavioral health support for all

For your hard work

    • Generous Paid Time Off
    • Shift premiums
    • Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
    • Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org

View the full job description here: 988 Crisis Specialist Job Description.pdf

Employment Type: Full Time and Part Time

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