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Volunteer Crisis Text Line Jobs (NOW HIRING)

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Opportunityalliance

$23/hr

You will learn how to answer calls and text/chat messages on the crisis line, with the option to do ... One year of relevant experience is defined as; the equivalent of 1,200 hours of work, volunteerism ...

Opportunityalliance

$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour ... text, and chat support for adults, youth, and families experiencing a mental health crisis. Trained ...

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All Jobsinternship JobsVolunteer Crisis Text Line Jobs

Volunteer Crisis Text Line information

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$19

$33

How much do volunteer crisis text line jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for volunteer crisis text line in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a Volunteer Crisis Text Line counselor?

Volunteer Crisis Text Line counselors are trained individuals who provide free, confidential support to people experiencing emotional distress or crises through text messaging. They help texters navigate difficult situations, such as anxiety, depression, suicidal thoughts, or other mental health challenges, by offering empathy, active listening, and problem-solving strategies. Volunteers complete a comprehensive training program and work remotely, allowing them to make a meaningful impact from anywhere. Their support can be a lifeline for those who may not feel comfortable speaking about their struggles in person.

What are the key skills and qualifications needed to thrive as a Volunteer Crisis Text Line counselor?

To thrive as a Volunteer Crisis Text Line counselor, you need strong active listening, empathy, and crisis de-escalation skills, typically supported by completion of specialized training provided by the organization. Familiarity with digital communication platforms and secure messaging systems is essential for providing timely and confidential support. Outstanding written communication, emotional resilience, and the ability to remain calm under pressure are crucial soft skills in this position. These abilities ensure that counselors can effectively support individuals in crisis, promote safety, and make a meaningful impact through virtual communication.

What are some common challenges faced by Volunteer Crisis Text Line counselors, and how can they effectively manage them?

One common challenge for Volunteer Crisis Text Line counselors is managing emotional stress from handling difficult or high-intensity conversations. Volunteers may also encounter situations where they feel uncertain about the best way to support a texter in crisis. To manage these challenges, volunteers are encouraged to utilize training resources, seek support from on-shift supervisors, and participate in debriefing sessions or peer support groups. Regular self-care and setting boundaries are also essential practices to maintain emotional well-being and effectiveness in the role.
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Volunteer Crisis Text Line jobs near you
Infographic showing various Volunteer Crisis Text Line job openings in the United States as of August 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

Bilingual Hotline Advocate

The Bridge Over Troubled Waters

Pasadena, TX • On-site

$40K/yr

Full-time

Re-posted 18 days ago

Job description

Bilingual Hotline Advocate
  • Full Time/Non-Exempt: 36-hours a week
  • Schedule: Sunday, 2:00 pm to 6:00 pm, Monday through Thursday, 4:00 pm to 12 am.
  • $40,000 annually
Description
The Bridge is in search of a Bilingual Hotline Advocate who will provide crisis intervention and information and referral services through 24-hour hotline for survivors of domestic/sexual violence, and homelessness.
The Hotline Advocate will answer 24-hour hotline and 24-hour Live Chat & text line to provide assessments to include crisis intervention, information and referrals and immediate needs. Manager the assist with overseeing the HCDV shelter bed database. Collect and enter monthly data on services provided through 24-hour hotline into database. Ensure TBOTW account is updated and accurate bed availability is noted, daily. Complete reports in compliance with grant requirements and agency requirements.
Additionally, the Hotline Advocate will assist with hotline and crisis intervention training for staff and volunteers on the competencies of crisis intervention, Live Chat, Language Line, DA-LE calls and all accompaniments. Assist with the maintenance of community resources for survivors of domestic/sexual violence and homelessness by updating resource manual to ensure referrals contain current information and act as on call advocate a maximum of 2-3 shifts per month (including overnight and weekend hours) to survivors of domestic and sexual violence at local hospitals.
Provide casework to shelter residents on a limited basis, as necessary. Conduct initial assessment for emergency shelter services as needed; and update resident census to ensure available space. Assist shelter staff with transportation and assist resident advocates as needed with tasks relating to the daily operations of the Shelter as required.
Required Skills & Qualifications
  • Associate’s/Bachelor’s degree preferred, preferably in social sciences field.  In lieu of educational requirement, High School Diploma/GED with a minimum of one year’s experience in social services or customer service arena.
  • If applicable, Bilingual Spanish/English required.
  • Must rotate on-call responsibility a minimum of approximately 2-3 24-hour shifts per month to provide accompaniments to victims of FV/SA at local hospitals, police departments, schools, etc.
  • Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence and an overview of legal system.
  • Ability to establish rapport and work with at-risk populations.
  • Excellent communication skills required (both verbal and written); and ability to work independently.

Other Requirements
  • Must pass criminal background investigation check
  • Must provide and maintain current TX Driver’s License
  • Must provide and maintain clean driving record and annually update driving record
  • Must provide and maintain current auto liability insurance
  • Must be authorized to work in the U.S
  • Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.

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