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988 Crisis Counselor Remote Jobs (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Job Title : 988 Crisis Specialist Base Pay: $21 hourly + shift differentials Various Full-Time ... The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Description Position at Common Ground Job Title : 988 Crisis Specialist Base Pay: $21 hourly ... The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote ...

Centerstone

Crisis Counselor TRP

$25/hr

SUMMARY OF POSITION This is a hybrid position providing crisis counseling to individuals effected by a natural disaster in their community. Under the administrative and clinical supervision of the ...

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988 Crisis Counselor Remote information

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How much do 988 crisis counselor remote jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for 988 crisis counselor remote in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $35.34 per hour, depending on experience, location, and employer.

What is a 988 crisis counselor?

A 988 Crisis Counselor is a trained professional who provides immediate support and intervention to individuals experiencing mental health, substance use, or suicidal crises. They work remotely, usually for crisis hotlines like the 988 Suicide & Crisis Lifeline, offering confidential counseling, de-escalation, and resource referrals via phone, chat, or text. Their goal is to help callers stabilize their situation and connect them with ongoing support if needed. These counselors are skilled in active listening, crisis assessment, and safety planning. They play a crucial role in the mental health support system.

What are the key skills and qualifications needed to thrive as a 988 crisis counselor, and why are they important?

To thrive as a 988 Crisis Counselor (Remote), you need a background in mental health, crisis intervention, and active listening, often supported by a relevant degree or experience in counseling or social work. Familiarity with crisis call center platforms, risk assessment tools, and documentation systems is typically required. Emotional resilience, empathy, and strong communication skills help counselors effectively support individuals in distress and maintain professionalism under pressure. These skills and qualities are crucial for providing timely, compassionate, and effective support to individuals experiencing mental health crises.

What are some common challenges faced by remote 988 crisis counselors, and how can they be managed effectively?

Remote 988 Crisis Counselors often face challenges such as managing emotional fatigue, maintaining clear communication without in-person cues, and ensuring privacy and security during sensitive conversations. To manage these challenges, counselors are encouraged to practice regular self-care, use supportive supervision and peer debriefing sessions, and follow strict protocols for confidentiality. Teams usually provide ongoing training and access to mental health resources to help counselors stay resilient and effective in their roles.

What is the difference between 988 Crisis Counselor Remote vs 988 Crisis Hotline Volunteer?

Aspect988 Crisis Counselor Remote988 Crisis Hotline Volunteer
CredentialsTypically requires crisis counseling certification or relevant experienceUsually no formal credentials required, volunteer-based
Work EnvironmentRemote, supervised, professional settingRemote or in-person, volunteer setting
Employer/IndustryHealthcare or mental health organizations, paid positionNonprofit or community organizations, volunteer role
Search/Comparison IntentUnderstanding professional crisis counseling rolesVolunteering opportunities and roles in crisis support

The main difference between a 988 Crisis Counselor Remote and a 988 Crisis Hotline Volunteer is the level of credentials and employment status. The crisis counselor role is a paid, professional position requiring relevant certifications, while the volunteer role typically involves no formal credentials and is unpaid. Both roles provide vital support but differ in responsibilities, training, and work environment.

More about 988 Crisis Counselor Remote jobs

What cities are hiring for 988 Crisis Counselor Remote jobs?

Cities with the most 988 Crisis Counselor Remote job openings:

What are the most commonly searched types of 988 Crisis Counselor jobs?

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What states have the most 988 Crisis Counselor Remote jobs?

States with the most job openings for 988 Crisis Counselor Remote jobs include:

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988 Crisis Counselor Remote jobs near you
Infographic showing various 988 Crisis Counselor Remote job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 80% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $69,365 per year, or $33.3 per hour.

988 Crisis Call Specialist

Seattle, WA • Remote

Crisis Connections
Non-Profits • 51 - 200 employees
Learn more about Crisis Connectionsexternal

$26.79/hr

Full-time, Part-time

This job post has expired 6 days ago. Applications are no longer accepted.

Job description

Description

Join the Front Line of Compassion

988 Crisis Call Specialist

Part-Time & Full-Time | Fully Remote (WA, AZ, OH, TX)
$26.79/hour | Union-Represented (OPEIU)


At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you'll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.


If you're empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.

Why This Role Matters

The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress.

Our approach centers dignity, respect, and non-judgment-meeting people where they are and helping them move toward safety and stability.

What You'll Do

As a 988 Crisis Call Specialist, you will:

  • Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text
  • Conduct suicide risk and behavioral health assessments and support de-escalation
  • Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
  • Develop safety and action plans with individuals in crisis
  • Connect callers to appropriate community resources and crisis response partners
  • Accurately document interactions in the electronic health record
  • Follow established 988 Lifeline protocols and performance standards
  • Contribute to shared team goals for response times, availability, and quality care

Requirements

What We're Looking For
We're seeking candidates who bring both skill and heart to this work. 


Required Qualifications:

  • High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor's degree + 1 year BH experience, Associate degree + 2 years BH experience)
  • Strong verbal and written communication skills
  • Ability to multitask across multiple software platforms in a fast-paced environment
  • Ability to remain focused and grounded during emotionally intense conversations  
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. 

Preferred Experience:

  • Crisis intervention or suicide prevention experience
  • Behavioral health or contact center experience
  • Knowledge of the King County public mental health system

Technology & Work Environment
This is a fully remote position, with requirements to support confidentiality and service quality:

  • Must reside in Washington, Arizona, Ohio, or Texas
  • Reliable high-speed internet (wired connection preferred; no hotspots)
  • Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)
  • Quiet, private workspace suitable for confidential conversations
  • Ability to sit or stand and use a headset for extended periods

A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request. 


Scheduling & Pay

  • Multiple schedules available (part-time and full-time)
  • $26.79 per hour
  • Union-represented position (OPEIU)
  • Paid training and onboarding
  • Full Benefits 

Our Commitment to Inclusion
Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. 


Ready to Make a Difference?

If you're passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we'd love to hear from you. 


Apply today and help answer the call when it matters most.  

Apply