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Volunteer Crisis Text Line Jobs (NOW HIRING)

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis line staff and volunteers serve over 20.000 contacts annually through their breadth of services. A Crisis Center Phone Counselor works as a part of a larger team to respond to multiple ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis line staff and volunteers serve over 20.000 contacts annually through their breadth of services. A Crisis Center Phone Counselor works as a part of a larger team to respond to multiple ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

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All Jobsinternship JobsVolunteer Crisis Text Line Jobs

Volunteer Crisis Text Line information

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$19

$33

How much do volunteer crisis text line jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for volunteer crisis text line in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a Volunteer Crisis Text Line counselor?

Volunteer Crisis Text Line counselors are trained individuals who provide free, confidential support to people experiencing emotional distress or crises through text messaging. They help texters navigate difficult situations, such as anxiety, depression, suicidal thoughts, or other mental health challenges, by offering empathy, active listening, and problem-solving strategies. Volunteers complete a comprehensive training program and work remotely, allowing them to make a meaningful impact from anywhere. Their support can be a lifeline for those who may not feel comfortable speaking about their struggles in person.

What are the key skills and qualifications needed to thrive as a Volunteer Crisis Text Line counselor?

To thrive as a Volunteer Crisis Text Line counselor, you need strong active listening, empathy, and crisis de-escalation skills, typically supported by completion of specialized training provided by the organization. Familiarity with digital communication platforms and secure messaging systems is essential for providing timely and confidential support. Outstanding written communication, emotional resilience, and the ability to remain calm under pressure are crucial soft skills in this position. These abilities ensure that counselors can effectively support individuals in crisis, promote safety, and make a meaningful impact through virtual communication.

What are some common challenges faced by Volunteer Crisis Text Line counselors, and how can they effectively manage them?

One common challenge for Volunteer Crisis Text Line counselors is managing emotional stress from handling difficult or high-intensity conversations. Volunteers may also encounter situations where they feel uncertain about the best way to support a texter in crisis. To manage these challenges, volunteers are encouraged to utilize training resources, seek support from on-shift supervisors, and participate in debriefing sessions or peer support groups. Regular self-care and setting boundaries are also essential practices to maintain emotional well-being and effectiveness in the role.
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Volunteer Crisis Text Line jobs near you
Infographic showing various Volunteer Crisis Text Line job openings in the United States as of August 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

Direct Care Staff - Youth in Crisis

Shelter Care, Inc.

Stow, OH • On-site

$18/hr

Full-time, Part-time

Re-posted 27 days ago

Job description

Direct Care Staff – Youth in Crisis

Location: Stow, OH 44224

About Safe Landing Youth Shelter

Safe Landing Youth Shelter is looking to add compassionate, dependable individuals to our team! Do you want to make a meaningful difference in the lives of youth experiencing crisis? Safe Landing is a 24/7 short-term, voluntary crisis shelter serving youth ages 11–17 who are experiencing crisis or chronic family conflict. Our program provides youth with a safe break from home, access to individual counseling with trained clinical staff, and support as they work toward reunification with their families.

Our staff play a critical role in creating a safe, warm, structured, and welcoming environment where youth feel supported and respected.

Position Details
  • Part-Time and Full-Time Positions Available
  • All shifts available - (days, evenings, overnights, weekends)
  • Scheduling is based on employee availability
  • Two weekend shifts per month required
Primary Responsibilities
  • Provide line-of-sight supervision of youth at all times
  • Maintain a safe, supportive, and trauma-informed environment
  • Facilitate life skills groups and structured activities
  • Support daily routines and positive behavior modeling
  • Assist with office and shelter operations, including:
    • Crisis hotline coverage
    • Referrals and intakes
    • Admissions and departures
  • Follow and maintain treatment directives as outlined by clinical staff
  • Accurately document observations and shift activities
Minimum Qualifications
  • 21 years of age or older
  • High School Diploma or GED
  • Ability to be insured on company auto policy
  • Ability to pass all required criminal background and child abuse clearances
  • Strong communication skills and the ability to remain calm in high-stress situations
  • Experience working with youth, social services, education, or behavioral health is a plus — training provided
Why Work With Us
  • Meaningful work that directly impacts youth and families
  • Supportive team environment with ongoing training
  • Flexible scheduling
  • Valuable experience for those interested in human services, education, or counseling

Apply