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Crisis Text Line Jobs (NOW HIRING)

Solari

Crisis Specialist I

Tempe, AZ · Remote

$22.12 - $24.45/hr

... text or chat to effectively coordinate care and resolve crisis situations; operates with accuracy ... Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona ...

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Crisis Text Line information

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How much do crisis text line jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for crisis text line in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is Crisis Text Line and what does a Crisis Text Line counselor do?

Crisis Text Line is a free, confidential text messaging service that provides support to people in crisis. Trained volunteer counselors respond to texts from individuals who are experiencing emotional distress, mental health challenges, or urgent situations. These counselors listen empathetically, help texters move from a hot moment to a cool calm, and connect them with resources if needed. The service is available 24/7 and aims to provide immediate support to anyone in need.

What are the key skills and qualifications needed to thrive as a Crisis Text Line counselor?

To thrive as a Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often gained through relevant training or volunteer experience. Familiarity with secure chat platforms, confidentiality protocols, and sometimes certifications in mental health first aid are important. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for supporting individuals in distress. These abilities ensure effective support, help de-escalate crises, and promote the safety and well-being of those seeking help.

What are some common challenges faced by Crisis Text Line counselors, and how are these addressed within the organization?

Crisis Text Line counselors often encounter emotionally intense situations, such as supporting individuals in acute distress or crisis. This can sometimes lead to emotional fatigue or compassion fatigue. To help address these challenges, the organization provides extensive training before counselors begin their shifts, ongoing supervision, and access to mental health resources. Peer support channels and regular debrief sessions are also available to ensure counselors feel supported and can process their experiences in a healthy way.

What is the difference between Crisis Text Line vs Crisis Counselor?

AspectCrisis Text LineCrisis Counselor
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessRequires similar credentials, often including certifications in crisis intervention or mental health counseling
Work EnvironmentRemote, text-based support platformCan be remote or in-person, providing direct support to clients
Employer & IndustryNonprofit organizations, mental health services, crisis interventionHealthcare providers, mental health clinics, crisis centers

Both Crisis Text Line and Crisis Counselors focus on providing immediate mental health support, often requiring similar training and certifications. While Crisis Text Line offers remote, text-based assistance through a nonprofit platform, Crisis Counselors may work in various settings, including in-person environments. Both roles are vital in crisis intervention and mental health support services.

How to become a crisis text line counselor?

To become a Crisis Text Line counselor, applicants typically need to complete an online training program that covers active listening, crisis intervention, and confidentiality. Candidates should have strong communication skills, emotional resilience, and be available to commit to scheduled shifts, often including evenings and weekends.
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What are the most commonly searched types of Crisis Text Line jobs?

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Crisis Text Line jobs near you
Infographic showing various Crisis Text Line job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Crisis Counselor (Remote Contractor Work, United States)

Gaggle Net, Inc.

Champaign, IL • Remote

$21.75 - $28.25/hr

Contractor

Posted 17 days ago

Job description

To apply, visit THIS LINK. Do not apply via the "Apply Now" button on this page.

Gaggle has been supporting student safety and well-being for more than 20 years and is currently serving 5.2 million students. We help K-12 districts manage student safety on school-provided technology, offer tele-therapy to students and staff and we’ve helped hundreds of districts avoid tragedies and save lives.

Gaggle is in the process of building our Crisis Counselor team. We are seeking Independent Contractors for positions of Crisis Counselor. This contract work allows you the flexibility to work within the constraints of your own schedule. The Gaggle ReachOut team offers a 24x7 service that is used to support students in crisis situations. As an Independent Contractor, you would be supporting Gaggle's work in making a positive impact on the lives of K-12 students.

To apply, visit THIS LINK. Do not apply via the "Apply Now" button on this page.

Requirements:

  • Experience in crisis intervention, crisis counseling, or a crisis help line strongly preferred; equivalent experience in mental health support, social services, or victim advocacy also considered
  • Background in de-escalation techniques, mental health support, or social work
  • Experience in counseling, coaching, or peer support roles
  • Skilled at empathetic listening, rapport-building through text-based chat, and providing compassionate support during mental, emotional, or relational crises
  • Proficient with computer and web-based applications in a professional setting
  • Respectful of differing opinions and perspectives
  • Comfortable adapting to change and evolving processes
  • Able to work independently; prior experience as an independent contractor preferred
  • Reliable high-speed internet access required (satellite internet not accepted)
  • Access to a computer, Chromebook, or laptop required (tablets and phones not accepted)
  • Experience with Slack or similar business chat platforms a plus
  • Comfortable working in a fast-paced, evolving start-up environment with ongoing process improvements
  • Strong general technology skills
  • Willingness to work flexible shifts supporting a 24/7 crisis line; multiple shift options available, with scheduling built around your availability

Additional Considerations:

  • The non-renewing, Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will vary
  • Gaggle is in the process of partnering with school districts for this service, as a result, we will need flexibility from anyone accepting this contract with both start date and scheduling.
  • Contracts can be terminated at any time
  • There is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined above
  • Because Gaggle strives to enter into contract agreements with Independent Contractors who contributes to Gaggle's mission of student safety, criminal background checks are required for all prospective Independent Contractors - this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry check
  • 100% remote work - Work from any location you choose

Job Type: Contract

Diversity, Equity, and Inclusion

At Gaggle, a diverse, inclusive, and equitable workplace is one where all employees and customers, whatever their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. We’re committed to maintaining an inclusive environment with equitable treatment for all.

To apply, visit THIS LINK. Do not apply via the "Apply Now" button on this page.

To apply, visit THIS LINK. Do not apply via the "Apply Now" button on this page.