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Crisis Text Line Jobs in Virginia (NOW HIRING)

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Crisis Text Line information

See Virginia salary details

$12

$20

$32

How much do crisis text line jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for crisis text line in Virginia is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $21.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Crisis Text Line Counselor, and why are they important?

To thrive as a Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often gained through relevant training or volunteer experience. Familiarity with secure chat platforms, confidentiality protocols, and sometimes certifications in mental health first aid are important. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for supporting individuals in distress. These abilities ensure effective support, help de-escalate crises, and promote the safety and well-being of those seeking help.

What is the difference between Crisis Text Line vs Crisis Counselor?

AspectCrisis Text LineCrisis Counselor
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessRequires similar credentials, often including certifications in crisis intervention or mental health counseling
Work EnvironmentRemote, text-based support platformCan be remote or in-person, providing direct support to clients
Employer & IndustryNonprofit organizations, mental health services, crisis interventionHealthcare providers, mental health clinics, crisis centers

Both Crisis Text Line and Crisis Counselors focus on providing immediate mental health support, often requiring similar training and certifications. While Crisis Text Line offers remote, text-based assistance through a nonprofit platform, Crisis Counselors may work in various settings, including in-person environments. Both roles are vital in crisis intervention and mental health support services.

What are some common challenges faced by Crisis Text Line counselors, and how are these addressed within the organization?

Crisis Text Line counselors often encounter emotionally intense situations, such as supporting individuals in acute distress or crisis. This can sometimes lead to emotional fatigue or compassion fatigue. To help address these challenges, the organization provides extensive training before counselors begin their shifts, ongoing supervision, and access to mental health resources. Peer support channels and regular debrief sessions are also available to ensure counselors feel supported and can process their experiences in a healthy way.

What is Crisis Text Line and what does a Crisis Text Line counselor do?

Crisis Text Line is a free, confidential text messaging service that provides support to people in crisis. Trained volunteer counselors respond to texts from individuals who are experiencing emotional distress, mental health challenges, or urgent situations. These counselors listen empathetically, help texters move from a hot moment to a cool calm, and connect them with resources if needed. The service is available 24/7 and aims to provide immediate support to anyone in need.
What are the most commonly searched types of Crisis Text Line jobs in Virginia? The most popular types of Crisis Text Line jobs in Virginia are:
What are popular job titles related to Crisis Text Line jobs in Virginia? For Crisis Text Line jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Crisis Text Line jobs in Virginia look for? The top searched job categories for Crisis Text Line jobs in Virginia are:
What cities in Virginia are hiring for Crisis Text Line jobs? Cities in Virginia with the most Crisis Text Line job openings:
Crisis Text Line jobs near you
Infographic showing various Crisis Text Line job openings in Virginia as of July 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 40% In-person, 20% Hybrid, and 40% Remote job distribution, with an average salary of $42,702 per year, or $20.5 per hour.

Crisis Services Coach

HopeLink Behavioral Health

Oakton, VA • Hybrid

$58K - $66K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

SUMMARY STATEMENT OF POSITION:

The 988 Call Center Supervisor (Coach) oversees staff within the Crisis Services program, providing supervision, performance management, and professional development. This role manages the full employee lifecycle, from onboarding to retention. The Coach delivers structured supervision, conducts performance evaluations, and ensures accountability through coaching and feedback. They also monitor policy compliance, support ongoing training, and uphold clinical and operational standards to sustain a high-performing, mission-driven team.

WHAT WE OFFER:

  • Meaningful Work: Make a real difference in the lives of others.
  • Competitive Salary: $58,000-$66,560 per year
  • Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
  • Supportive Environment: Join a dedicated team committed to providing high-quality care.


SCHEDULE & LOCATION:

  • Shifts available: Mornings, Afternoons, and Overnights
  • This is a hybrid position and requires up to 24 hours per week on-site in our Oakton Office.

PRIMARY DUTIES:

  • Provide real-time coaching, supervision, and escalation support while maintaining direct service coverage as needed or when requested.
  • Deliver individual and group supervision, ongoing performance feedback, targeted coaching to support staff growth and retention, and complete annual performance evaluation for all assigned staff.
  • Deliver community of practice, case staffing groups each week to build on staff skill development.
  • Promote staff wellness through debriefing, recognition, and fostering resilience after challenging contacts.
  • Collaborate with program leadership (e.g. program directors, quality assurance managers) on workflow improvements, compliance, and quality initiatives.
  • Maintain a current understanding of frontline work through 3 hours of direct service (voice and chat/text) engagement per week.
  • Perform other duties as assigned to support HopeLink's mission and evolving 24/7/365 operations.

ESSENTIAL COMPETENCIES:

  • Strong ability to oversee crisis line operations, manage people, and make sound decisions under pressure.
  • Skilled in supervision, coaching, and mentoring staff through onboarding, development, and retention.
  • Proficient in quality assurance, performance feedback, and reinforcing training in real time.
  • Excellent communication and collaboration skills to build trust and align with leadership goals.
  • Knowledgeable of crisis intervention best practices, and ethical standards
  • Flexible and resilient in a 24/7/365 setting, modeling professionalism, self-care, and continuous learning.

QUALIFICATIONS:

  • Bachelor's degree in social work, Counseling, Psychology, or related field and a minimum of 1-year of direct supervisory experience in crisis intervention, suicide prevention, or behavioral health. A minimum of 2-3 years of direct supervisory experience can substitute for the bachelor's degree requirement.
  • Strong knowledge of risk assessment, trauma-informed care, and de-escalation techniques.
  • Flexible and resilient in a 24/7/365 environment, modeling self-care and continuous growth.

NOTE: Crisis Services operates 24 hours a day, seven days a week, and 365 days a year. HopeLink Behavioral Health will make reasonable efforts to provide staff members with a stable, predictable individual work schedule; however, due to the nature of this work, not all schedule accommodations can be made or maintained within the above-stated shifts.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

Ready to Join Our Mission?

If you're passionate about helping people achieve mental wellness, we encourage you to apply!

HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.

'Where Hope Meets Help.'

We are unable to hire in the following states:

California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming

Apply