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Crisis Text Line Jobs in Kentucky (NOW HIRING)

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$18/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis ... Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers ...

All JobsCrisis Text Line JobsCrisis Text Line Jobs in Kentucky

Crisis Text Line information

See Kentucky salary details

$10

$17

$28

How much do crisis text line jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for crisis text line in Kentucky is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.99 per hour, depending on experience, location, and employer.

What is Crisis Text Line and what does a Crisis Text Line counselor do?

Crisis Text Line is a free, confidential text messaging service that provides support to people in crisis. Trained volunteer counselors respond to texts from individuals who are experiencing emotional distress, mental health challenges, or urgent situations. These counselors listen empathetically, help texters move from a hot moment to a cool calm, and connect them with resources if needed. The service is available 24/7 and aims to provide immediate support to anyone in need.

What are the key skills and qualifications needed to thrive as a Crisis Text Line counselor?

To thrive as a Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often gained through relevant training or volunteer experience. Familiarity with secure chat platforms, confidentiality protocols, and sometimes certifications in mental health first aid are important. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for supporting individuals in distress. These abilities ensure effective support, help de-escalate crises, and promote the safety and well-being of those seeking help.

What are some common challenges faced by Crisis Text Line counselors, and how are these addressed within the organization?

Crisis Text Line counselors often encounter emotionally intense situations, such as supporting individuals in acute distress or crisis. This can sometimes lead to emotional fatigue or compassion fatigue. To help address these challenges, the organization provides extensive training before counselors begin their shifts, ongoing supervision, and access to mental health resources. Peer support channels and regular debrief sessions are also available to ensure counselors feel supported and can process their experiences in a healthy way.

What is the difference between Crisis Text Line vs Crisis Counselor?

AspectCrisis Text LineCrisis Counselor
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessRequires similar credentials, often including certifications in crisis intervention or mental health counseling
Work EnvironmentRemote, text-based support platformCan be remote or in-person, providing direct support to clients
Employer & IndustryNonprofit organizations, mental health services, crisis interventionHealthcare providers, mental health clinics, crisis centers

Both Crisis Text Line and Crisis Counselors focus on providing immediate mental health support, often requiring similar training and certifications. While Crisis Text Line offers remote, text-based assistance through a nonprofit platform, Crisis Counselors may work in various settings, including in-person environments. Both roles are vital in crisis intervention and mental health support services.

How to become a Crisis Text Line counselor?

To become a Crisis Text Line counselor, applicants must complete an online training program that covers active listening, crisis intervention, and confidentiality. Volunteers typically commit to a minimum number of hours per week and must pass a background check. Prior experience in mental health or counseling is helpful but not required.

What are the most commonly searched types of Crisis Text Line jobs in Kentucky?

The most popular types of Crisis Text Line jobs in Kentucky are:

What are popular job titles related to Crisis Text Line jobs in Kentucky?

For Crisis Text Line jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Crisis Text Line jobs in Kentucky look for?

The top searched job categories for Crisis Text Line jobs in Kentucky are:

What cities in Kentucky are hiring for Crisis Text Line jobs?

Cities in Kentucky with the most Crisis Text Line job openings:

Crisis Text Line jobs near you
Infographic showing various Crisis Text Line job openings in Kentucky as of August 2026, with employment types broken down into 33% Part Time, and 67% Contract. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $37,408 per year, or $18 per hour.

Front Desk/Program Assistant

The Ion Center for Violence Prevention

Covington, KY • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Job description

The Ion Center for Violence Prevention is a non-profit agency serving 13 Kentucky counties with an important mission: providing the best care of people who have been impacted by power-based personal violence and measurably reducing the number of people who have been hurt by it. The Ion Center's identity shines in everything we do such as preventION, compassION, protectION, interventION, collaboratION, and transformatION. All services provided to victim-survivors are free and confidential.
The Ion Center is looking for a compassionate individual that serves as the first point of contact for clients, visitors, and community members seeking support from the Ion Center. The Front Desk/Program Assistant creates a welcoming, trauma-informed environment by greeting clients, answering phones, assessing immediate needs, and connecting individuals with appropriate services and resources. If you want to help make our community safer, enjoy direct service work, and are excited to support those that need us most, this is the role for you!
JOB SUMMARY
Coordinates access for victims through answering the hotline and for individuals who walk-into Ion Center office locations, and ensure appropriate connections are made. Maintains a trauma informed environment. Provides administrative support to direct service programs.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Applies ZeroV Program Member Service Standards and the Kentucky Association of Sexual Assault Programs (KASAP) Standards for survivors of rape.
Crisis Intervention
Answers multi-line phone system, crisis text line, and TDD
Engage with clients at initial entry to the office
Assess and identify client needs, connect according with services.
Provide trauma informed individual and group services
Provide referrals and connect clients with community resources.
Assist clients with completing agency paperwork.
Aide clients in developing safety plan.
Advocacy
Provide support for clients navigating the legal system, including accompanying clients to court, educate on legal system, assisting clients on filing protection orders.
Support Ion Center in providing essential services to victims, hotline, and emergency shelter.
Collaborate with community partners, law enforcement, medical staff, and social service agencies.
Assist clients with crime victim compensation.
Transport clients to meet goals.
Administrative Support
Enter data in agency database.
Manage incoming/outgoing mail
Inventory site supplies and order as needed.
Assist programs with administrative needs such as copy, type, email, file, and communication.
Coordinate property maintenance and service
Assist with community coordination
Communication, Teamwork, and Administration Duties
Maintain client files and agency documentation.
Attend related meetings and trainings.
Report stats for funders.
Accept and disseminate donations.
Contribute to a clean, healthy, and trauma informed work environment.
Collaborate as a team across agency sites.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS (Knowledge, skills, etc.)
Knowledge and skills at a level typically acquired through obtaining a Degree from an accredited college or university
Knowledge of Trauma Informed Care
Ability to work under highly stressful, crisis-oriented situations
Ability to handle sensitive information and maintain high level of confidentiality
Outstanding empathetic and listening skills
Professional oral and written communication skills
Ability to work independently and collaborate on a team
Excellent problem solving and decision-making skills
Complete trainings for funding requirements and knowledge building
Must be minimum age of 18.
MENTAL/PHYSICAL ACTIVITIES WHICH OCCUR REGULARLY IN PERFORMING THE JOB
Speaking, seeing, hearing, standing, writing, walking, including climbing steps, carry, pull, lift, stoop, kneel
Using related office equipment keyboard and monitor, camera, copier, fax, phones, etc.
This position may involve exposure to infectious diseases and stressful situations.

The Ion Center offers generous time-off, medical benefits (including FSA/HSA), dental, and vision benefits, 403(b), employee assistance program, discounted pet insurance, paid parental leave, and more! This is an hourly position with pay starting at $20.00/hour.

It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E-Verify. ​

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