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Chat And Text Crisis Line Supervisor Jobs (NOW HIRING)

Felton Institute

Crisis Phone Counselor

San Mateo, CA

$24.75 - $32.25/hr

Crisis line staff and volunteers serve over 20.000 contacts annually through their breadth of ... Ability to work together to coordinate care with supervisors, other professionals, and emergency ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis line staff and volunteers serve over 20.000 contacts annually through their breadth of ... Ability to work together to coordinate care with supervisors, other professionals, and emergency ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis line staff and volunteers serve over 20.000 contacts annually through their breadth of ... Ability to work together to coordinate care with supervisors, other professionals, and emergency ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis line staff and volunteers serve over 20.000 contacts annually through their breadth of ... Ability to work together to coordinate care with supervisors, other professionals, and emergency ...

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Chat And Text Crisis Line Supervisor information

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How much do chat and text crisis line supervisor jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for chat and text crisis line supervisor in the United States is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat and Text Crisis Line Supervisor, and why are they important?

To thrive as a Chat and Text Crisis Line Supervisor, you need a background in mental health or social services, crisis intervention training, and experience in supervising staff or volunteers. Familiarity with crisis management platforms, chat/text software, and certifications like ASIST or QPR are typically required. Outstanding communication, emotional intelligence, and the ability to lead under pressure help supervisors support their teams and manage challenging situations. These competencies ensure effective crisis response, staff well-being, and consistent, high-quality service for individuals in need.

What are some common challenges faced by Chat and Text Crisis Line Supervisors, and how can they be addressed?

Chat and Text Crisis Line Supervisors often face the challenge of managing high-stress situations while supporting both clients in crisis and their team of responders. Balancing the emotional well-being of staff, ensuring timely and effective responses, and handling technical platform issues are frequent hurdles. Supervisors can address these challenges by implementing regular debrief sessions, providing ongoing training, and fostering a supportive team environment. Additionally, clear protocols and open communication channels help ensure both clients and staff receive the support they need.

What is the difference between Chat And Text Crisis Line Supervisor vs Phone Crisis Line Supervisor?

AspectChat And Text Crisis Line SupervisorPhone Crisis Line Supervisor
CredentialsTypically requires crisis intervention certification, counseling background, or related trainingSame as chat and text supervisor, often with additional communication skills training
Work EnvironmentSupervises staff handling online chat and text messages, often in a digital or remote settingSupervises staff managing phone calls, usually in a call center environment
Industry UsageCommon in organizations offering multiple crisis communication channelsPrimarily in traditional crisis helplines focused on voice communication

Both roles involve overseeing crisis intervention staff, ensuring quality support, and managing safety protocols. The main difference lies in the communication medium: chat and text supervisors focus on digital messaging, while phone supervisors handle voice calls. The skills and certifications are similar, but the work environment and communication methods differ.

What does a Chat and Text Crisis Line Supervisor do?

A Chat and Text Crisis Line Supervisor oversees the daily operations of crisis intervention services delivered via chat and text platforms. They are responsible for supporting and supervising crisis counselors, ensuring quality and consistency in responses, and handling escalated situations. Supervisors also provide training, feedback, and emotional support to staff, helping maintain a safe and effective environment for both clients and counselors. Additionally, they may assist with data reporting, policy development, and liaising with other mental health professionals or emergency services as needed.
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Chat And Text Crisis Line Supervisor jobs near you
Infographic showing various Chat And Text Crisis Line Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $57,852 per year, or $27.8 per hour.

Utah Crisis Line Crisis Worker

University of Utah Health

Salt Lake City, UT • On-site

$18.25 - $23.25/hr

Full-time

Medical, Dental

Re-posted 4 hours ago

University Of Utah Health rating

7.7

Company rating: 7.7 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

158th of 887 rated healthcare providers

Job description

Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
A Crisis Worker, working on the Utah Statewide CrisisLine telephonic system, will assess individuals experiencing a self-defined crisis situation, leading to appropriate crisis stabilization and making appropriate referrals. A Crisis Worker may perform screening and triage, psycho-social support, and connection to appropriate resources through call or text. Services also include collaboration with local mental health authorities in the state of Utah. As such, the Statewide CrisisLine operates as a 24/7 dispatch for Mobile Crisis Outreach Teams across the state of Utah.
Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.
Responsibilities
Essential Functions
  • Actively engage, and make psychological contact, quickly establishing non-judgmental, understanding, and respectful relationship with every individual who calls or texts into the Helpline.
  • Understand and define problems utilizing open ended questions on the what, how, when, where, who continuum to obtain a clear picture of the situation.
  • Utilize closed ended questions that obtain information specific to the safety of the caller. This may include suicide prompt questions.
  • Assess life-threatening situations, including risk of suicide and/or homicide, evaluate safety, acuity/danger and determine medically necessary services.
  • Mobilize community resources in an efficient and effective manner, and make plans to alleviate the immediate threat/risk.
  • Record keeping and policy implementation (e.g. recording essential notes in succinct form within the same work shift so they are useful to the next worker).
  • Use of the consultative process, e.g. knowing who to call under what conditions.
Knowledge / Skills / Abilities
  • Ability to type at least 30 WPM.
  • Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
  • Demonstrated excellence in verbal and written communications.
  • Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
  • Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
  • Ability to prioritize and multi-task in a fast paced environment.
  • Ability to report to work on time and avoid unnecessary absenteeism.
  • Demonstrated awareness towards people with various identities from different cultural backgrounds.
  • Basic suicidology, including suicide assessment of desire, intent, capability, and buffers.
  • Intervention strategies including active engagement, active rescue, and collaboration, emphasize safety and prevention.
  • Voluntary and involuntary hospitalization criteria and procedures.

Qualifications
Required
Candidates must be eligible to apply for the State Crisis Worker Certification within a year using one of the following methods OR be granted a certification through an exemption from the State:
  • (a) Individuals licensed under Utah Department of Professional Licensing for any health or behavioral health license;
  • (b) Individuals with a minimum of bachelor's degree in a human service related field;
  • (c) Individuals certified as a Certified Peer Support Specialist for a minimum of one year;
  • (d) Individuals certified as Case Managers for a minimum of one year; or
  • (e) Individuals certified as Family Resource Facilitator for a minimum of one year.

Qualifications (Preferred)
Preferred
  • One year customer service experience.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
  • Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements
Listening, Manual Dexterity, Near Vision, Sitting, Speaking

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