... crisis line to follow-up ensuring clients are connected to appropriate level of treatment ... Supervisory Requirements: * N/A Employment Requirements: * Successful completion of background ...
... crisis line to follow-up ensuring clients are connected to appropriate level of treatment ... Supervisory Requirements: * N/A Employment Requirements: * Successful completion of background ...
... crisis line to follow-up ensuring clients are connected to appropriate level of treatment ... Supervisory Requirements: * N/A Employment Requirements: * Successful completion of background ...
New
... crisis line to follow-up ensuring clients are connected to appropriate level of treatment ... Supervisory Requirements: * N/A Employment Requirements: * Successful completion of background ...
New
... Manager. 2. Supervises The Crisis Desk Specialist has no supervisory responsibilities. 3. ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
Quick apply
... Manager. 2. Supervises The Crisis Desk Specialist has no supervisory responsibilities. 3. ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
... Manager. 2. Supervises The Crisis Desk Specialist has no supervisory responsibilities. 3. ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
... Manager. 2. Supervises The Crisis Desk Specialist has no supervisory responsibilities. 3. ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
Crisis Support Staff Saturday and Sunday 2p-10p
South Bend, IN · On-site
$17/hr
... Manager. 2. Supervises The Crisis Desk Specialist has no supervisory responsibilities. 3. ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
Quick apply
Crisis Support Staff Saturday and Sunday 2p-10p
South Bend, IN · On-site
$17/hr
... Manager. 2. Supervises The Crisis Desk Specialist has no supervisory responsibilities. 3. ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
... Manager. 2. Supervises The Crisis Desk Specialist has no supervisory responsibilities. 3. ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
... Manager. 2. Supervises The Crisis Desk Specialist has no supervisory responsibilities. 3. ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
... Elkhart Shelter Manager. 2. Supervises The Crisis Desk Specialist has no supervisory ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
Quick apply
... Elkhart Shelter Manager. 2. Supervises The Crisis Desk Specialist has no supervisory ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
Crisis Support Staff Saturday and Sunday 2p-10p
South Bend, IN · On-site
$17/hr
... Manager. 2. Supervises The Crisis Desk Specialist has no supervisory responsibilities. 3. ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
Crisis Support Staff Saturday and Sunday 2p-10p
South Bend, IN · On-site
$17/hr
... Manager. 2. Supervises The Crisis Desk Specialist has no supervisory responsibilities. 3. ... Handles crisis line and documents calls * Assists with intakes * Answers residential phone lines ...
Crisis Support Staff Part time Fri. & Sat. 10pm-6am
$14.25 - $17.25/hr
Supervises The Crisis Support Staff has no supervisory responsibilities. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents ...
Quick apply
Crisis Support Staff Part time Fri. & Sat. 10pm-6am
$14.25 - $17.25/hr
Supervises The Crisis Support Staff has no supervisory responsibilities. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents ...
Supervises The Crisis Support Staff has no supervisory responsibilities. Responsibilities and Essential Functions Conducts intake of domestic violence clients; handles crisis line and documents ...
Supervises The Crisis Support Staff has no supervisory responsibilities. Responsibilities and Essential Functions Conducts intake of domestic violence clients; handles crisis line and documents ...
Supervises The Crisis Support Staff has no supervisory responsibilities. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents ...
Supervises The Crisis Support Staff has no supervisory responsibilities. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents ...
Crisis Support Staff Part time Fri. & Sat. 10pm-6am
Elkhart, IN · On-site
$14.25 - $17.25/hr
Supervises The Crisis Support Staff has no supervisory responsibilities. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents ...
Quick apply
Crisis Support Staff Part time Fri. & Sat. 10pm-6am
Elkhart, IN · On-site
$14.25 - $17.25/hr
Supervises The Crisis Support Staff has no supervisory responsibilities. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents ...
Crisis Support Staff Full Time Monday - Friday 6am-2pm
South Bend, IN · On-site
$15 - $17/hr
... no supervisory responsibilities. * 4. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. * Conducts lethality ...
Crisis Support Staff Full Time Monday - Friday 6am-2pm
South Bend, IN · On-site
$15 - $17/hr
... no supervisory responsibilities. * 4. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. * Conducts lethality ...
... no supervisory responsibilities. * 4. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. * Conducts lethality ...
... no supervisory responsibilities. * 4. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. * Conducts lethality ...
Crisis Support Staff Full Time Monday - Friday 2 - 10pm
South Bend, IN · On-site
$15 - $17/hr
... no supervisory responsibilities. * 4. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. * Conducts lethality ...
Crisis Support Staff Full Time Monday - Friday 2 - 10pm
South Bend, IN · On-site
$15 - $17/hr
... no supervisory responsibilities. * 4. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. * Conducts lethality ...
... supervisory responsibilities. 4. Responsibilities and Essential Functions Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. Conducts lethality screen and ...
... supervisory responsibilities. 4. Responsibilities and Essential Functions Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. Conducts lethality screen and ...
Crisis Support Staff Full Time Sunday-Thursday 10pm-6am
South Bend, IN · On-site
$15 - $17/hr
... no supervisory responsibilities. * 4. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. * Conducts lethality ...
Crisis Support Staff Full Time Sunday-Thursday 10pm-6am
South Bend, IN · On-site
$15 - $17/hr
... no supervisory responsibilities. * 4. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. * Conducts lethality ...
... no supervisory responsibilities. * 4. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. * Conducts lethality ...
... no supervisory responsibilities. * 4. Responsibilities and Essential Functions * Conducts intake of domestic violence clients; handles crisis line and documents crisis calls. * Conducts lethality ...
Shelter Advocate
Lafayette, IN · On-site
$13.26/hr
Domestic Violence Intervention and Prevention Program (DVIPP) Supervisor: Shelter Operations ... Evenings, weekends, and holidays to ensure 24/7 coverage of crisis line. Set schedules for 10-28 ...
Quick apply
Shelter Advocate
Lafayette, IN · On-site
$13.26/hr
Domestic Violence Intervention and Prevention Program (DVIPP) Supervisor: Shelter Operations ... Evenings, weekends, and holidays to ensure 24/7 coverage of crisis line. Set schedules for 10-28 ...
Shelter Advocate
Lafayette, IN · On-site
$13.26/hr
Domestic Violence Intervention and Prevention Program (DVIPP) Supervisor: Shelter Operations ... Evenings, weekends, and holidays to ensure 24/7 coverage of crisis line. Set schedules for 10-28 ...
Quick apply
Shelter Advocate
Lafayette, IN · On-site
$13.26/hr
Domestic Violence Intervention and Prevention Program (DVIPP) Supervisor: Shelter Operations ... Evenings, weekends, and holidays to ensure 24/7 coverage of crisis line. Set schedules for 10-28 ...
Chat And Text Crisis Line Supervisor information
What does a Chat and Text Crisis Line Supervisor do?
A Chat and Text Crisis Line Supervisor oversees the daily operations of crisis intervention services delivered via chat and text platforms. They are responsible for supporting and supervising crisis counselors, ensuring quality and consistency in responses, and handling escalated situations. Supervisors also provide training, feedback, and emotional support to staff, helping maintain a safe and effective environment for both clients and counselors. Additionally, they may assist with data reporting, policy development, and liaising with other mental health professionals or emergency services as needed.
What are the key skills and qualifications needed to thrive as a Chat and Text Crisis Line Supervisor, and why are they important?
To thrive as a Chat and Text Crisis Line Supervisor, you need a background in mental health or social services, crisis intervention training, and experience in supervising staff or volunteers. Familiarity with crisis management platforms, chat/text software, and certifications like ASIST or QPR are typically required. Outstanding communication, emotional intelligence, and the ability to lead under pressure help supervisors support their teams and manage challenging situations. These competencies ensure effective crisis response, staff well-being, and consistent, high-quality service for individuals in need.
What are some common challenges faced by Chat and Text Crisis Line Supervisors, and how can they be addressed?
Chat and Text Crisis Line Supervisors often face the challenge of managing high-stress situations while supporting both clients in crisis and their team of responders. Balancing the emotional well-being of staff, ensuring timely and effective responses, and handling technical platform issues are frequent hurdles. Supervisors can address these challenges by implementing regular debrief sessions, providing ongoing training, and fostering a supportive team environment. Additionally, clear protocols and open communication channels help ensure both clients and staff receive the support they need.
What is the difference between Chat And Text Crisis Line Supervisor vs Phone Crisis Line Supervisor?
| Aspect | Chat And Text Crisis Line Supervisor | Phone Crisis Line Supervisor |
|---|---|---|
| Credentials | Typically requires crisis intervention certification, counseling background, or related training | Same as chat and text supervisor, often with additional communication skills training |
| Work Environment | Supervises staff handling online chat and text messages, often in a digital or remote setting | Supervises staff managing phone calls, usually in a call center environment |
| Industry Usage | Common in organizations offering multiple crisis communication channels | Primarily in traditional crisis helplines focused on voice communication |
Both roles involve overseeing crisis intervention staff, ensuring quality support, and managing safety protocols. The main difference lies in the communication medium: chat and text supervisors focus on digital messaging, while phone supervisors handle voice calls. The skills and certifications are similar, but the work environment and communication methods differ.
What are popular job titles related to Chat And Text Crisis Line Supervisor jobs in Indiana?
For Chat And Text Crisis Line Supervisor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Chat And Text Crisis Line Supervisor jobs in Indiana look for?
The top searched job categories for Chat And Text Crisis Line Supervisor jobs in Indiana are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Brightli rating
7.7
Based on 17 frontline employees who took The Breakroom Quiz
Job description
Job Description:
Job Summary:
The Crisis Response Clinician's role is to lessen trauma, divert from emergency departments or criminal justice system, and prevent unnecessary psychiatric hospitalizations. The Mobile Crisis Team is available to clients in a designated geographic area regardless of age and/or ability to pay.
Essential Job Functions:
Knowledge, Skills, and Abilities:
Experience and Education Qualifications:
Supervisory Requirements:
Employment Requirements:
Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Adult & Child Health is a Smoke and Tobacco Free Workplace.
Job Summary:
The Crisis Response Clinician's role is to lessen trauma, divert from emergency departments or criminal justice system, and prevent unnecessary psychiatric hospitalizations. The Mobile Crisis Team is available to clients in a designated geographic area regardless of age and/or ability to pay.
Essential Job Functions:
- Triage calls assessing clinical severity of the crisis situation and determine whether the crisis meets the minimum clinical expectations for an in-person response.
- Assess situations utilizing telehealth tools for less severe situations.
- When situations require an in-person response, the clinician has sixty minutes to respond at the location of the crisis event.
- Clinical interventions have an assessment completed determining appropriate clinical interventions. This may include: de-escalation and stabilization of client's interactions, development of safety planning, development and/or reinforcing of potential coping skills, connection to appropriate resources, and clinical assessment to determine if more intensive intervention would continue to be necessary.
- Assist clients in maintaining their stability including: connecting them to the appropriate resources based on their mental health, substance abuse and or physical needs.
- Coordinate and connect clients for evaluations by psychiatric and/or primary care providers.
- Follow up with clients who contacted the after-hours crisis line to follow-up ensuring clients are connected to appropriate level of treatment.
- Coordinate with Care Coordination team ensuring organization crisis clients are connected to ongoing teams and any additional needed services are identified and added as part of treatment plan.
- Completion of risk assessment and safety planning for high-risk clients on Zero Suicide Pathway.
- Completion of weekly Zero Suicide Pathway contacts assigned to the crisis therapist caseload.
- Create a professional environment by promoting open communication and building upon the strengths of the team.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- Comprehensive knowledge of rehabilitation methods, principles and techniques as they relate to mental health and/or substance use disorder treatment services.
- Thorough knowledge of Zero Suicide Pathway components and how to use this treatment program.
- Effective developing, coordinating, and evaluating services within assigned programs.
- Competent at reading and interpreting documents such as safety rules, operating instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Proficiently communicates ideas clearly and effectively verbally and in writing to produce clear and concise reports.
- Establishes effective relationships via telehealth.
- Follows direction and accepts supervision.
Experience and Education Qualifications:
- Bachelor's degree is required in related field such as in Social Work, Psychology, Counseling, or related field required.
- Master's degree preferred.
- State licensure or license eligible required for the location and practice including LP, PLP, LPC, PLPC, LCSW, LMHC, LMSW, PLMFT, or PLMFT.
- Travel is required.
- Two years' experience working in human service-related field preferred.
Supervisory Requirements:
- N/A
Employment Requirements:
- Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
- Completion of New Hire Orientation at the beginning of employment.
- All training requirements including Relias at the beginning of employment and annually thereafter.
- Current driver's license, acceptable driving record and current auto insurance.
Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Adult & Child Health is a Smoke and Tobacco Free Workplace.
