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Crisis Text Line Counselor Jobs (NOW HIRING)

Boystown

988 Crisis Counselor

Omaha, NE · On-site

$17.50 - $18.50/hr

As a Crisis Counselor at Boys Town, you'll be a lifeline for individuals in crisis-offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through ...

Boys Town

988 Crisis Counselor

Omaha, NE · On-site

$17.50 - $18.50/hr

As a Crisis Counselor at Boys Town, you'll be a lifeline for individuals in crisis-offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through ...

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site

$26.79/hr

Join the Front Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time | Fully Remote ... In this role, you will be a trusted voice for individuals reaching out via phone, chat or text ...

WELLSPACE HEALTH

Crisis Center Supervisor

Sacramento, CA · On-site

$95K - $119K/yr

Provide consultation and debriefing to crisis counselors and accurately document emergency ... Provide ongoing crisis line, chat/text coverage including days, evenings, weekends, and some ...

WELLSPACE HEALTH

Crisis Center Supervisor

Sacramento, CA · On-site

$95K - $119K/yr

Provide consultation and debriefing to crisis counselors and accurately document emergency ... Provide ongoing crisis line, chat/text coverage including days, evenings, weekends, and some ...

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Crisis Text Line Counselor information

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How much do crisis text line counselor jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for crisis text line counselor in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Crisis Text Line Counselor?

To thrive as a Crisis Text Line Counselor, you need strong active listening skills, emotional intelligence, and a solid understanding of mental health principles, often supported by relevant training or education. Familiarity with crisis management platforms, de-escalation techniques, and secure messaging systems is typically required. Compassion, patience, and resilience are vital soft skills for building trust and effectively supporting individuals in distress. These abilities ensure that counselors can provide timely, empathetic, and effective help to those experiencing crisis, ultimately promoting safety and well-being.

What is a Crisis Text Line Counselor?

A Crisis Text Line Counselor is a trained volunteer who provides free, confidential support to people in crisis through text messaging. These counselors help individuals experiencing emotional distress, mental health concerns, or urgent situations by listening, offering empathy, and helping them identify coping strategies. They do not provide therapy or long-term solutions, but they play a crucial role in offering immediate support and connecting texters to additional resources if needed. Crisis Text Line Counselors complete comprehensive training to prepare for a wide range of situations and work under the supervision of professional staff.

What are some common challenges faced by Crisis Text Line Counselors and how can they be managed?

Crisis Text Line Counselors often encounter emotionally intense situations and must manage high levels of empathy and resilience. One common challenge is maintaining emotional boundaries while providing support to texters in distress. Counselors are encouraged to utilize available supervision, peer support, and self-care strategies to prevent burnout and maintain their well-being. Regular debriefing sessions and ongoing training are also provided to help counselors process difficult conversations and continuously improve their skills.

What is the difference between Crisis Text Line Counselor vs Crisis Hotline Volunteer?

AspectCrisis Text Line CounselorCrisis Hotline Volunteer
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessOften requires basic training in crisis response; certifications vary by organization
Work EnvironmentOnline via text messaging platform, flexible hoursPhone-based, may be in a call center or remote
Employer & IndustryNonprofit organizations focused on mental health supportVarious organizations providing crisis support services
Search & Comparison IntentUnderstanding roles in online crisis interventionComparing volunteer crisis support roles

The Crisis Text Line Counselor primarily provides online text-based crisis support, requiring specific training in mental health and crisis intervention. In contrast, Crisis Hotline Volunteers typically offer support via phone, often with basic training. Both roles serve in nonprofit settings but differ in communication methods and training requirements, catering to different preferences for crisis intervention.

More about Crisis Text Line Counselor jobs
What cities are hiring for Crisis Text Line Counselor jobs? Cities with the most Crisis Text Line Counselor job openings:
What job categories do people searching Crisis Text Line Counselor jobs look for? The top searched job categories for Crisis Text Line Counselor jobs are:
Crisis Text Line Counselor jobs near you
Infographic showing various Crisis Text Line Counselor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $49,735 per year, or $23.9 per hour.

988 Crisis Counselor

Boystown

Omaha, NE • On-site

$17.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Step into a meaningful role where every conversation matters. As a Crisis Counselor at Boys Town, you'll be a lifeline for individuals in crisis-offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through difficult moments and make an impact from day one.

Support Those in Crisis - Make an Impact as a Crisis Counselor in Omaha, NE!
Starting Pay: $17.50-$18.50/hr (plus shift differential if applicable)
Full-Time or Part-Time: Both Available
Shifts: This is a 24/7 hotline so shifts may be available throughout the day.

At least one weekend day is required for all counselors. Some holidays will be required as well (at 2x pay).

Please note: this is NOT a remote position. Our hotline center is located at 144th and Pacific/Dodge in Omaha, NE

Benefits You'll Enjoy:
Medical, Dental, and Vision Insurance - Free services at Boys Town Clinics for enrolled employees
401(k) Retirement Plan with 100% Employer Match - Up to 6% of your salary
Paid Vacation, Sick Time, and Paid Holidays - Start earning time off right away
Tuition Assistance - Grow your career with educational support
Employee Assistance Program - Confidential support for you and your loved ones
Life Insurance and Long-Term Disability - Peace of mind at no extra cost

What You'll Be Doing:
Responding to calls, texts, chats, or emails from people in crisis
Providing short-term counseling, de-escalation, and problem-solving support
Offering referrals and resources when necessary
Accurately documenting interactions and maintaining confidentiality

Who We're Looking For:
High school diploma or equivalent required (Bachelor's preferred; required for some programs)
At least 21 years old
Computer literate, able to take notes while talking to callers

Physical & Safety Requirements:
Sedentary office work with standard computer use
Minimal physical risks in a typical administrative setting

Offer hope, provide support, and save lives-start your meaningful career in crisis intervention today.

Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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