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Call Crisis Counselor Jobs (NOW HIRING)

Arrowleaf

Counselor/ Therapist (Crisis Worker)

Anna, IL · On-site

$42K - $60K/yr

Must accept at least one crisis call per month to maintain call-in status. * Provides crisis ... Counselor (Crisis Worker) Benefit Package * Health, vision and dental insurance options available ...

Arrowleaf

Counselor/ Therapist (Crisis Worker)

Cairo, IL · On-site

$42K - $60K/yr

Must accept at least one crisis call per month to maintain call-in status. * Provides crisis ... Counselor (Crisis Worker) Benefit Package * Health, vision and dental insurance options available ...

Arrowleaf

Counselor/ Therapist (Crisis Worker)

Vienna, IL · On-site

$42K - $60K/yr

Must accept at least one crisis call per month to maintain call-in status. * Provides crisis ... Counselor (Crisis Worker) Benefit Package * Health, vision and dental insurance options available ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor San Mateo Suicide Prevention Adult Division Required Shifts Wednesdays: 10 ... Establish effective recording keeping practices on electronic database; enter all call records ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor San Mateo Suicide Prevention Adult Division Required Shifts Wednesdays: 10 ... Establish effective recording keeping practices on electronic database; enter all call records ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor (Part Time) San Mateo Suicide Prevention Adult Division Required Shifts ... Handling high-volume call traffic and using multiple software programs simultaneously while ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor (Part Time) San Mateo Suicide Prevention Adult Division Required Shifts ... Handling high-volume call traffic and using multiple software programs simultaneously while ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis Phone Counselor (Part Time) San Mateo Suicide Prevention Adult Division Required Shifts ... Handling high-volume call traffic and using multiple software programs simultaneously while ...

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All JobsCall Crisis Counselor Jobs

Call Crisis Counselor information

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How much do call crisis counselor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call crisis counselor in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.16 per hour, depending on experience, location, and employer.

What is a call crisis counselor?

Call Crisis Counselors are trained professionals who provide immediate support and assistance to individuals experiencing emotional distress, mental health crises, or suicidal thoughts over the phone. They listen empathetically, assess the caller's situation, offer coping strategies, and connect individuals to appropriate resources or emergency services if needed. Their primary goal is to ensure the safety and well-being of callers while helping them navigate through their crisis. These counselors often work for crisis hotlines, mental health organizations, and community support centers.

What are the key skills and qualifications needed to thrive as a call crisis counselor?

To thrive as a Call Crisis Counselor, you need a background in psychology or social work, crisis intervention training, and often a relevant certification or degree. Familiarity with crisis hotline software, risk assessment tools, and documentation systems is typically required. Excellent listening skills, emotional resilience, and the ability to remain calm under pressure are crucial soft skills. These qualities enable counselors to provide immediate, effective support to individuals in crisis, ensuring safety and appropriate intervention.

What are some common challenges faced by call crisis counselors, and how are they supported in managing these challenges?

Call Crisis Counselors often encounter emotionally intense situations, including callers in acute distress or experiencing mental health crises. Managing these high-pressure calls can be challenging, but employers typically provide extensive training, ongoing supervision, and access to debriefing sessions to support counselors' well-being. Teamwork and peer support are crucial, as counselors regularly collaborate and share coping strategies. Most organizations also offer resources such as mental health days and access to professional counseling to help staff maintain resilience in this demanding role.

What is the difference between Call Crisis Counselor vs Call Mental Health Counselor?

AspectCall Crisis CounselorCall Mental Health Counselor
CredentialsTypically requires crisis intervention training, certification in crisis response, and sometimes a state licenseRequires a master's degree in mental health, counseling licensure, and clinical training
Work EnvironmentHotlines, crisis centers, emergency response settingsClinics, private practices, hospitals, community health centers
Employer & IndustryNonprofits, government agencies, crisis intervention servicesHealthcare facilities, private practices, mental health organizations

While both roles involve supporting individuals in distress, Call Crisis Counselors focus on immediate crisis intervention via phone, often with specialized crisis training. Call Mental Health Counselors provide ongoing therapy and mental health support, typically requiring advanced clinical licensure. The roles differ mainly in scope, training, and work setting, but both are vital in mental health support systems.

More about Call Crisis Counselor jobs

What job categories do people searching Call Crisis Counselor jobs look for?

The top searched job categories for Call Crisis Counselor jobs are:

Call Crisis Counselor jobs near you
Infographic showing various Call Crisis Counselor job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,735 per year, or $23.9 per hour.

Tribal Crisis Counselor I (69072)

Volunteers Of America Western Washington

Everett, WA

$25.31 - $27.97/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

About VOAWW:

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

Benefits (Full time)

  • Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
  • Competitive compensation
  • Holidays: 8 paid per year + 2 paid floating holidays
  • Medical, Dental, and Vision
  • Health Savings Account (HSA)
  • Flexible Savings Account (FSA) medical & dependent care
  • Free Employee Assistance program
  • 403(b) Retirement Plan matching
  • Professional Development opportunities

About Care Crisis Response Services (CCRS):

CCRS is a 24/7 crisis center offering suicide prevention, crisis intervention, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State.

General Function:

This full-time, hourly position provides crisis intervention, suicide prevention, information and referral, and brief supportive counseling to American Indian and Alaska Native clients experiencing emotional distress or seeking mental health services. The Tribal Crisis Counselor works in a call center, with all client interactions occurring via telephone. This role serves the Indigenous population, including Tribal members, descendants, First Nations, unrecognized Tribes, urban Indians, and tribally affiliated community members.

Principal Activities: 

  • Provide crisis intervention, suicide prevention, and supportive counseling to clients in emotional distress
  • Conduct client assessments in accordance with regional and program policies
  • Manage client interactions to ensure culturally relevant support
  • Adhere to program policies and procedures
  • Document client interactions accurately and efficiently
  • Meet or exceed key performance indicator goals
  • Provide professional assessments, consultations, and coordination
  • Attend staff meetings and training at local and regional levels
  • Mentor and coach new staff
  • Contribute to an environment that focuses on ensuring integrity, respect, accountability and compassionate care
  • Other duties as assigned

Effect on End Results:

  • Outstanding customer service and well-functioning Native and Strong team
  • Decrease the level of client's crisis by engaging them and utilizing crisis intervention skills and suicide intervention techniques as needed
  • Meet key performance indicators as defined by funder, contractual, and accreditation requirements
  • Excellent organizational skills, open communication, and addressing issues as they arise

#voaww2

Requirements: 

  • Bachelor’s degree or equivalent preferred and at least one (1) year of experience in a mental health position
  • Direct experience working within a Tribal community
  • Knowledge of Native populations in Washington State preferred 
  • Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
  • Passing a typing test with a score of 35 WPM or higher

Required Skills: 

  • Fluency in English (oral and written).
  • Courteous and professional demeanor
  • Proficiency in Motivational Interviewing and active listening
  • Strong problem-solving and information-gathering skills
  • Superior communication skills to convey information clearly and effectively
  • Ability to multitask, including talking and typing simultaneously
  • Efficiency in documenting notes in electronic medical records

Home Office Technology Requirements

  • High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof
  • Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations
  • No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery

Equal Employment Opportunity Statement:

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.

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