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Remote Text Counseling Jobs (NOW HIRING)

YouPsych LLC

Remote Mental Health Therapist

Allentown, NJ · Remote

$55/hr

We are a close-knit group with counseling and business mindsets. We have a vested interest in your ... through text). The IDEAL CANDIDATE IS SOMEONE WHO Has experience working with couples and ...

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Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Remote Schedule: Full-time; Mornings, Evenings, Overnights, and Weekends Vibrant Emotional Health ... counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors ...

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All JobsRemote Text Counseling Jobs

Remote Text Counseling information

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$42.5K

$86.7K

$161K

How much do remote text counseling jobs pay per year?

As of Jul 5, 2026, the average yearly pay for remote text counseling in the United States is $86,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Text Counselor, and why are they important?

To thrive as a Remote Text Counselor, you need a background in counseling or psychology, typically supported by a relevant degree and, in some cases, licensure. Familiarity with secure messaging platforms, crisis intervention protocols, and documentation systems is essential. Exceptional active listening, empathy, clear written communication, and the ability to remain calm under pressure are vital soft skills. These abilities enable counselors to provide effective, compassionate support and ensure client safety in a remote environment.

What is remote text counseling?

Remote text counseling is a form of mental health support where clients and counselors communicate through text-based messages instead of traditional in-person or voice sessions. This format allows individuals to access counseling services from anywhere, providing flexibility and privacy. Text counseling can be conducted via secure apps, online platforms, or SMS, and is often used for ongoing support, crisis intervention, or specific mental health concerns. It's especially helpful for people who may feel more comfortable expressing themselves in writing or have limited access to in-person services.

What are some common challenges faced by remote text counselors, and how can they effectively manage them?

Remote text counselors often encounter challenges such as interpreting tone and emotion without verbal cues, managing high message volumes, and maintaining emotional resilience while working independently. To address these, counselors rely on active listening skills, clear written communication, and regular supervision or debriefing sessions with their team. Many organizations also provide access to peer support groups and professional development resources to help counselors manage stress and continue improving their practice in a virtual environment.

What is the difference between Remote Text Counseling vs Remote Phone Counseling?

AspectRemote Text CounselingRemote Phone Counseling
CredentialsLicensed mental health professionals, certifications vary by stateLicensed mental health professionals, certifications vary by state
Work EnvironmentText-based platform, flexible, asynchronous communicationPhone calls, real-time verbal communication
Industry UsageCommon in online therapy services, mental health appsTraditional teletherapy, mental health clinics
Search & Comparison IntentPeople seeking text-based mental health supportPeople preferring verbal communication for therapy

Remote Text Counseling involves providing mental health support through written messages, offering flexibility and asynchronous communication. Remote Phone Counseling involves real-time verbal sessions via phone, suitable for those who prefer spoken interaction. Both roles require similar credentials but differ in communication methods and user preferences.

More about Remote Text Counseling jobs
What cities are hiring for Remote Text Counseling jobs? Cities with the most Remote Text Counseling job openings:
What are the most commonly searched types of Text Counseling jobs? The most popular types of Text Counseling jobs are:
What states have the most Remote Text Counseling jobs? States with the most job openings for Remote Text Counseling jobs include:
What job categories do people searching Remote Text Counseling jobs look for? The top searched job categories for Remote Text Counseling jobs are:
Remote Text Counseling jobs near you
Infographic showing various Remote Text Counseling job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $86,685 per year, or $41.7 per hour.
988 Chat and Text Supervisor

988 Chat and Text Supervisor

Didi Hirsch Mental Health Services

Los Angeles, CA • Remote

$28/hr

Part-time

Posted 4 days ago

Job description

988 Chat and Text Supervisor (Olympic Suicide Prevention Center)
 

This is a fully remote position. The pay for this position is $28.00 per hour with a $5.00 overnight differential.

The schedule is Sunday from 10:00am-6:30pm, Thursday from 5:00pm-9:00pm, and Saturday from 12:30pm-9:00pm PST, totaling 20 hours per week.

This role requires a four-week 40-hour per week training (Monday to Friday 9:00 AM to 5:00 PM PST) at the start of employment.

Our work schedules are subject to change as necessary to meet the Agency’s and it's client's needs. Reasonable notice is provided to facilitate personal planning.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch  

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. 

Summary

As a Chat and Text Supervisor, you will be responsible for the oversight and support of crisis chat and text counselors for the Suicide Prevention Center’s Crisis Chat and Text Services to ensure compliance with program standards, contracts, policies, procedures and guidelines.

Primary Duties
 
  • Live monitors chat/text queues and counselor adherence to policies/practices ensuring smooth service delivery.
  • Observes, documents, and reports feedback in the end-of-shift email and to Program Coordinators related to on-shift counselor performance.
  • Locates appropriate resources for crisis chat and text counselors while they are on a chat or text.
  • With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to chat or text visitors.
  • Reports platform issues and other tech issues to program leadership and acts as the primary communication link between frontline staff and leadership, ensuring that operational incidents and challenges, employee concerns, clinical compliance requirements are properly documented and escalated.
  • Initiates debriefing sessions with crisis chat and text counselors after they have taken a chat or text.
  • Identifies crisis chat and text counselor training needs and provides individual support.
  • With support from Program Coordinators, monitors chat/text answer rates to ensure they remain at or above 95%.
  • Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch.
  • Fosters a positive and supportive work environment.
  • Takes chats and texts as needed to support program needs.
  • May participate in outreach and media related activities.
  • May participate in SPC training activities.

Position Requirements

  • Must be 18 years or older.
  • Minimum two years of experience providing crisis intervention, suicide prevention, crisis response, and/or crisis line services.
  • Minimum one year of supervisory, lead, coaching, or team leadership experience.
  • Demonstrated experience supporting, coaching, and evaluating remote staff and/or volunteers.
  • Strong understanding of crisis line procedures, risk assessment, and suicide prevention best practices.
  • Have availability and flexibility to work the daytime, evening, overnight and weekend shifts.
  • Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software.
  • Support the values and mission of Didi Hirsch as related to employment.
  • Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
  • Present ideas, information, and viewpoints clearly, both verbally and in writing.
  • Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.
  • Demonstrate commitment to team objectives and Didi Hirsch philosophies.
  • Ability to adapt and be flexible to changes in protocol and program needs.
  • Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.
Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. 

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. 

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. 

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. 

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. 

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. 

#LI-LR1 #LI-Remote 

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