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Remote Text Counseling Jobs in Wisconsin (NOW HIRING)

Opportunityalliance

$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour ... Licensed Clinical Social Worker or Licensed Clinical Professional Counselor preferred; Minimal of ...

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Remote Text Counseling information

What is remote text counseling?

Remote text counseling is a form of mental health support where clients and counselors communicate through text-based messages instead of traditional in-person or voice sessions. This format allows individuals to access counseling services from anywhere, providing flexibility and privacy. Text counseling can be conducted via secure apps, online platforms, or SMS, and is often used for ongoing support, crisis intervention, or specific mental health concerns. It's especially helpful for people who may feel more comfortable expressing themselves in writing or have limited access to in-person services.

What are the key skills and qualifications needed to thrive as a remote text counselor?

To thrive as a Remote Text Counselor, you need a background in counseling or psychology, typically supported by a relevant degree and, in some cases, licensure. Familiarity with secure messaging platforms, crisis intervention protocols, and documentation systems is essential. Exceptional active listening, empathy, clear written communication, and the ability to remain calm under pressure are vital soft skills. These abilities enable counselors to provide effective, compassionate support and ensure client safety in a remote environment.

What are some common challenges faced by remote text counselors, and how can they effectively manage them?

Remote text counselors often encounter challenges such as interpreting tone and emotion without verbal cues, managing high message volumes, and maintaining emotional resilience while working independently. To address these, counselors rely on active listening skills, clear written communication, and regular supervision or debriefing sessions with their team. Many organizations also provide access to peer support groups and professional development resources to help counselors manage stress and continue improving their practice in a virtual environment.

What is the difference between Remote Text Counseling vs Remote Phone Counseling?

AspectRemote Text CounselingRemote Phone Counseling
CredentialsLicensed mental health professionals, certifications vary by stateLicensed mental health professionals, certifications vary by state
Work EnvironmentText-based platform, flexible, asynchronous communicationPhone calls, real-time verbal communication
Industry UsageCommon in online therapy services, mental health appsTraditional teletherapy, mental health clinics
Search & Comparison IntentPeople seeking text-based mental health supportPeople preferring verbal communication for therapy

Remote Text Counseling involves providing mental health support through written messages, offering flexibility and asynchronous communication. Remote Phone Counseling involves real-time verbal sessions via phone, suitable for those who prefer spoken interaction. Both roles require similar credentials but differ in communication methods and user preferences.

What are popular job titles related to Remote Text Counseling jobs in Wisconsin?

For Remote Text Counseling jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Text Counseling jobs in Wisconsin look for?

The top searched job categories for Remote Text Counseling jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Text Counseling jobs?

Cities in Wisconsin with the most Remote Text Counseling job openings:

Remote Text Counseling jobs near you

988 Lifeline Counselors - In-person or Remote

Green Bay, WI • On-site, Remote

Family Services of Northeast Wisconsin Inc.
Individual, Family and Community Social Assistance • 201 - 500 employees
Learn more about Family Services of Northeast Wisconsin Inc.external

Full-time

Re-posted 19 days ago

Job description

Are you ready to work for an employer that truly values your contributions and well-being?
At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.
About Family Services
Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.
We're Hiring!
We are seeking full-time 988 Lifeline Counselors to join our team. This position is responsible for providing high quality, comprehensive crisis counseling services over the phone, text, and chat for consumers who reach out experiencing thoughts of suicide in addition to support and assistance services for Wisconsin residents experiencing emotional distress.
This position is available in-person and remote, with current shift openings for afternoons, evenings, and overnights. Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown County location. Team members work 11-hour shifts on a 2-2-3 rotation, enjoying every other three-day weekend off! 988 Wisconsin Lifeline services are available 24/7, 365 days a year, including holidays. Candidates are expected to be available for regular shifts throughout the year. Enjoy a shift differential while working 2nd, 3rd and all Weekend shifts.
Key Responsibilities
  • Serve as a liaison between the consumer and other service organizations in providing and receiving referrals.
  • Provide 24-hour crisis intervention services by telephone, text, or chat.
  • Assess consumer mental health status and coordinate emergency services.
  • Provide in-depth professional evaluations and assessments.

Qualifications and Requirements per DHS 34:
Minimum Education: Bachelor's degree in relevant area of human services or equivalent work experience providing a minimum of 4 years of mental health services total.
Preferred: N/A
Preferred Education: Minimum of 1 year of combined experience providing mental health services
Preferred Education: N/A
Skills and Competencies:
  • A working knowledge of human growth and development, mental health, adolescent psychology, marital and family structure, and the impact of the environment on individual behavior.
  • Time management skills and the ability to meet work demands on an independent basis.
  • Ability to establish and maintain relationships within and outside the agency in a professional manner.
  • Maintain separation from client feelings or crisis to ensure healthy boundaries and maintain the ability to problem solve.

Minimum Requirements to Work Remotely:
  • Remote workers must reside in the State of Wisconsin; work for 988 must only occur while in the State of Wisconsin.
  • Remote workers must have a private, confidential workspace and have the ability to double lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding)
  • Remote workers must provide a high-speed internet report verifying high-speed internet services.

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