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Text Counseling information

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$35

How much do text counseling jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for text counseling in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $28.85 per hour, depending on experience, location, and employer.

What is text counseling?

A Text Counseling job involves providing emotional support, guidance, and crisis intervention to individuals through text-based communication. Counselors typically work for mental health organizations, crisis hotlines, or online platforms, assisting people who may be struggling with stress, anxiety, depression, or other personal challenges. They use active listening, empathy, and problem-solving skills to help individuals manage their emotions and find appropriate resources. This role requires strong written communication skills, emotional resilience, and training in crisis intervention techniques.

What are the key skills and qualifications needed to thrive in text counseling?

To thrive in Text Counseling, strong written communication skills, active listening, and a background in psychology, social work, or counseling are essential, often supported by relevant degrees or certifications. Familiarity with secure messaging platforms and client management systems is common, with some employers requiring certification in crisis intervention or mental health first aid. Empathy, patience, and the ability to maintain confidentiality stand out as highly valued soft skills. These competencies are vital to provide effective, timely support to clients while ensuring their safety and privacy during sensitive conversations.

What are the typical challenges faced by professionals working in text counseling?

Text counselors often handle multiple clients simultaneously and must adapt quickly to a wide range of emotional situations, requiring focus and quick critical thinking. The lack of nonverbal cues in text-based communication can make it more challenging to gauge a client’s emotional state, so counselors need strong interpretive skills and must clarify meaning frequently. Additionally, maintaining clear boundaries while providing empathetic support is crucial for both client well-being and counselor self-care. Most teams have supervision or peer support systems in place to help manage challenging conversations and promote ongoing professional development.

How to become a text counseling counselor?

To become a text counseling counselor, individuals typically need a relevant mental health or counseling degree, such as a bachelor's or master's in psychology, social work, or counseling. Certification or licensure may be required depending on the region, and strong communication skills, empathy, and familiarity with digital communication tools are essential for providing effective online support.
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Text Counseling jobs near you
Infographic showing various Text Counseling job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,978 per year, or $25.5 per hour.

988 Text and Chat Supervisor (11851)

Baltimore Crisis Response, INC

Philadelphia, PA • Remote

$26 - $29.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Supervise Text and Chat counselors during assigned shifts, providing guidance and support in real-time crisis situations.

  • Monitor service quality, ensure adherence to protocols, and support staff development through supervision and training.

  • Manage staffing schedules, address operational challenges, and support the delivery of crisis services across shifts.

Job description

988 Text & Chat Supervisor

Remote | Baltimore, MD| Philadelphia, PA| New York, NY
$26.00–$29.50 per hour
Full-Time | 40 Hours per Week
Evenings, Overnights, Weekends & Holidays Required
Travel: None

Lead with Compassion. Support the Team. Strengthen Crisis Response.About Us

CarePoint Response, Inc. (CPR) is a nationally recognized nonprofit and Baltimore’s comprehensive crisis response system. Since 1992, CPR has provided timely, community-based care for individuals and families experiencing mental health and substance use challenges.

Our mission is to deliver effective behavioral health crisis services and treatment in the least restrictive environment—meeting people where they are, when they need it most.

The Opportunity

CarePoint Response is seeking an experienced and compassionate 988 Text & Chat Supervisor to provide real-time leadership and support to counselors delivering crisis intervention through the 988 Suicide & Crisis Lifeline.

This frontline leadership role is responsible for supervising Text and Chat counselors during assigned shifts, providing guidance during complex and high-risk situations, monitoring service quality, supporting staff development, and ensuring individuals experiencing emotional distress or suicidal crisis receive immediate, confidential, trauma-informed support.

If you have crisis intervention experience, strong leadership skills, and the ability to remain calm and make sound decisions in high-pressure situations, we want to hear from you.

What You’ll DoReal-Time Crisis Supervision
  • Provide real-time supervision, de-escalation assistance, and guidance to Text and Chat counselors.
  • Assist staff with complex and high-risk situations, including circumstances involving imminent risk of harm to self or others.
  • Help ensure crisis interactions are person-centered, trauma-informed, and consistent with established protocols.
  • Maintain professionalism and sound judgment in fast-paced crisis situations.
Team Leadership & Development
  • Facilitate regular supervision sessions and case consultations.
  • Support employee performance reviews and ongoing performance management.
  • Assist with onboarding, training, and continued development of new and existing counselors.
  • Provide employees with timely feedback and support to strengthen performance.
Quality & Performance
  • Monitor Text and Chat interactions for quality, adherence to protocols, and client safety.
  • Track key performance indicators and support achievement of operational expectations.
  • Ensure accurate documentation and timely completion of required reports.
  • Uphold applicable 988 Suicide & Crisis Lifeline standards.
Staffing & Operations
  • Maintain staff schedules and ensure adequate coverage for assigned shifts.
  • Help address real-time staffing and operational challenges.
  • Support consistent delivery of crisis services across assigned shifts.
What We’re Looking ForEducation
  • Bachelor’s degree in Counseling, Psychology, or a related field; or a bachelor’s degree with equivalent crisis experience.
Experience
  • 2+ years of experience in crisis intervention or mental health services.
  • 1+ year of supervisory or leadership experience.
Skills & Competencies
  • Excellent written communication skills.
  • Strong crisis intervention and de-escalation abilities.
  • Ability to provide effective real-time guidance to crisis counselors.
  • Ability to manage complex and high-pressure operational demands.
  • Strong problem-solving and decision-making skills.
  • Proficiency with digital communication platforms and electronic documentation.
  • Ability to maintain professionalism and composure in crisis-related situations.
  • Commitment to ethical, person-centered, and trauma-informed decision-making.
  • Bilingual skills preferred.
Schedule & Work Environment

Remote Position: This position requires reliable internet connectivity and a private, quiet workspace.

Equipment Provided: Laptop and headset are provided.

24/7 Crisis Operations: Candidates must be available for flexible scheduling, including evenings, overnights, weekends, and holidays.

Some on-site training may be required.

All employees must adhere to HIPAA and organizational confidentiality requirements.

Why Join CarePoint Response?

Comprehensive Benefits: Our benefits package includes 100% employer-paid healthcare premiums for most available medical plans, providing substantial savings and comprehensive coverage for employees.

Dental & Vision Insurance

403(b) Retirement Plan

Vacation, Sick, Personal & Holiday Leave

Life Insurance & Long-Term Disability

Professional Development & Leadership Opportunities

Remote Work Environment

Meaningful Work Supporting People in Crisis

Be the Support Behind the Response

When someone reaches out to 988 during a crisis, the counselor responding needs strong leadership behind them. As a 988 Text & Chat Supervisor, you’ll help ensure counselors have the guidance, support, and resources necessary to respond effectively during some of the most critical moments in people's lives.

Apply today and help CarePoint Response strengthen the future of crisis care.

CarePoint Response, Inc. is an Equal Opportunity Employer.

Apply