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Remote Text Counseling Jobs in Ohio (NOW HIRING)

Cecelia Health

Telehealth Registered Dietitian

Columbus, OH · On-site +1

$42 - $47/hr

Conduct intensive nutrition counseling and weight management education via phone, video, chat, text ... Engage in remote patient monitoring for various devices (e.g., scale, BG meter, BP monitor, ketone ...

All JobsText Counseling JobsRemote Text Counseling JobsRemote Text Counseling Jobs in Ohio

Remote Text Counseling information

What is remote text counseling?

Remote text counseling is a form of mental health support where clients and counselors communicate through text-based messages instead of traditional in-person or voice sessions. This format allows individuals to access counseling services from anywhere, providing flexibility and privacy. Text counseling can be conducted via secure apps, online platforms, or SMS, and is often used for ongoing support, crisis intervention, or specific mental health concerns. It's especially helpful for people who may feel more comfortable expressing themselves in writing or have limited access to in-person services.

What are the key skills and qualifications needed to thrive as a remote text counselor?

To thrive as a Remote Text Counselor, you need a background in counseling or psychology, typically supported by a relevant degree and, in some cases, licensure. Familiarity with secure messaging platforms, crisis intervention protocols, and documentation systems is essential. Exceptional active listening, empathy, clear written communication, and the ability to remain calm under pressure are vital soft skills. These abilities enable counselors to provide effective, compassionate support and ensure client safety in a remote environment.

What are some common challenges faced by remote text counselors, and how can they effectively manage them?

Remote text counselors often encounter challenges such as interpreting tone and emotion without verbal cues, managing high message volumes, and maintaining emotional resilience while working independently. To address these, counselors rely on active listening skills, clear written communication, and regular supervision or debriefing sessions with their team. Many organizations also provide access to peer support groups and professional development resources to help counselors manage stress and continue improving their practice in a virtual environment.

What is the difference between Remote Text Counseling vs Remote Phone Counseling?

AspectRemote Text CounselingRemote Phone Counseling
CredentialsLicensed mental health professionals, certifications vary by stateLicensed mental health professionals, certifications vary by state
Work EnvironmentText-based platform, flexible, asynchronous communicationPhone calls, real-time verbal communication
Industry UsageCommon in online therapy services, mental health appsTraditional teletherapy, mental health clinics
Search & Comparison IntentPeople seeking text-based mental health supportPeople preferring verbal communication for therapy

Remote Text Counseling involves providing mental health support through written messages, offering flexibility and asynchronous communication. Remote Phone Counseling involves real-time verbal sessions via phone, suitable for those who prefer spoken interaction. Both roles require similar credentials but differ in communication methods and user preferences.

What are the most commonly searched types of Text Counseling jobs in Ohio?

The most popular types of Text Counseling jobs in Ohio are:

What are popular job titles related to Remote Text Counseling jobs in Ohio?

For Remote Text Counseling jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Text Counseling jobs in Ohio look for?

The top searched job categories for Remote Text Counseling jobs in Ohio are:

What cities in Ohio are hiring for Remote Text Counseling jobs?

Cities in Ohio with the most Remote Text Counseling job openings:

Remote Text Counseling jobs near you
Infographic showing various Remote Text Counseling job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

REMOTE DELIVERY EXPERIENCE MANAGER

7 17 Credit Union

Streetsboro, OH • Remote

Full-time

Posted 9 days ago

Key responsibilities

  • Oversee the daily operations of the Video Services, Teleservices, and Personal Experience remote delivery units.

  • Manage staffing, coaching, employee development, and performance of team members across all three areas.

  • Monitor and improve service levels, handle complex member concerns, and ensure compliance with policies and procedures.

Job description

Remote Delivery Experience Manager - Streetsboro, Oh

Our Mission

At 7 17 Credit Union, we help people improve their lives financially and support the communities we serve.

About the Role

We are looking for an experienced and service-focused Remote Delivery Experience Manager to lead the daily operations of three remote delivery business units at our Streetsboro location: Video Services, Teleservices, and Personal Experience.

In this leadership role, you will oversee team members across all three areas, ensuring members receive exceptional, consistent service across every remote delivery channel. You will be responsible for staffing, coaching, employee development, performance management, service levels, compliance, and operational effectiveness.

This is an exciting opportunity for a leader who enjoys working at the intersection of people, technology, member service, and financial services.

What You'll Do

Leadership & Team Development

  • Lead and manage Video Service Representatives, Teleservices Representatives, and Personal Experience Representatives.
  • Coach, develop, motivate, and evaluate employees to promote strong performance and career growth.
  • Conduct employee reviews, scorecards, mystery shops, and annual performance evaluations.
  • Provide employee counseling and discipline in accordance with Credit Union policies and applicable collective bargaining requirements.
  • Assist with interviewing candidates and supporting the onboarding and probationary evaluation process.
  • Ensure employees complete required compliance and developmental training.
  • Build a strong culture focused on exceptional member service, relationship development, and ethical sales practices.

Operations & Service Excellence

  • Direct the daily operations of all three remote delivery functions.
  • Coordinate staffing and cross-training to meet established service levels.
  • Monitor performance and identify opportunities to improve efficiency, service quality, and member experience.
  • Establish and communicate department goals and monitor progress against established performance measures.
  • Recommend improvements to procedures, processes, technology, and department development.
  • Handle complex member concerns and complaints by working directly with members to resolve issues.

Staffing & Scheduling

  • Develop staff schedules across all three business units to ensure appropriate coverage.
  • Use appointment scheduling, video engagement activity, call volume forecasting, and drive-up transaction patterns to determine staffing needs.
  • Monitor and address issues related to payroll, overtime, time-off, and staffing.
  • Serve as the on-site leadership presence for the Streetsboro location and coordinate with Lending leadership regarding shared facility, security, scheduling, and workspace needs.

Remote Delivery Technology

You will oversee and become proficient in several key remote delivery platforms, including:

Video Services

  • Manage the Eltropy video banking platform, including video, audio, live chat, text messaging, co-browsing, screen sharing, and document exchange/signing.
  • Support members as they transition between service channels.
  • Identify workflow improvements that reduce handle time while maintaining service quality.

Teleservices

  • Direct contact center operations, including queue management, service levels, abandonment monitoring, call routing, and overflow/after-hours coverage.
  • Maintain proficiency with the Mitel contact center platform, including routing configuration, call recording, quality monitoring, and reporting.

Personal Experience

  • Oversee video teller services delivered through the drive-through ITM network.
  • Monitor ITM/ATM operations, including machine status, cash and coin levels, dispenser and depository performance, and maintenance needs.
  • Analyze ATM/ITM reporting related to transaction volume, downtime, cash and coin efficiency, and settlement.
  • Recommend adjustments to cash ordering and load schedules.

Compliance & Risk Management

  • Ensure department activities comply with Credit Union policies, procedures, and established controls.
  • Maintain appropriate standards related to member identification, account information, loan documentation, and member privacy.
  • Maintain strict confidentiality of member transactions, employee information, and Credit Union business.

Why Join 7 17 Credit Union?

At 7 17 Credit Union, you'll have the opportunity to make a meaningful impact on both our members and our employees. This position plays an important role in shaping how members experience the Credit Union through innovative remote delivery channels while developing a high-performing team.

If you're an experienced financial services leader who enjoys developing people, improving processes, embracing technology, and delivering an exceptional member experience, we'd love to hear from you.

7 17 Credit Union is an equal opportunity employer.

What We're Looking For

Required Education

  • High school diploma or equivalent required.
  • Associate's degree or higher in a related field or significant related experience preferred.

Required Experience

  • Minimum of 3 years of Credit Union or related financial services experience, preferably involving new accounts and lending.
  • Minimum of 2 years of supervisory or leadership experience with direct responsibility for employee performance.
  • Demonstrated experience in at least one remote delivery channel, such as:
    • Contact center operations
    • Video banking
    • ATM/ITM operations
  • Ability and willingness to learn and manage the remaining remote delivery channels.

Skills & Qualifications

The ideal candidate will demonstrate:

  • Strong customer service and relationship-building skills.
  • Leadership ability and a commitment to employee development.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Effective time management and organizational skills.
  • Attention to detail and sound judgment.
  • Professionalism and the ability to work effectively with employees, members, vendors, and leadership.
  • Ability to manage multiple priorities and business units simultaneously.
  • Ability to remain calm and effective in a fast-paced environment.
  • Creativity, initiative, resourcefulness, and a collaborative team approach.
  • Ability to learn and become proficient in multiple technology platforms and systems.

Apply