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Remote 988 Chat & Text Counselor Jobs (NOW HIRING)

Postpartum Support International

Hotline Counselor

In coordination with the Services/Operations and Clinical teams, the Counselor serves as the primary point of contact, managing incoming telephonic, text, and chat inquiries. This is a fully remote ...

Postpartum Support International

Hotline Counselor

In coordination with the Services/Operations and Clinical teams, the Counselor serves as the primary point of contact, managing incoming telephonic, text, and chat inquiries. This is a fully remote ...

Postpartum Support International

Hotline Counselor

$19.50 - $25.25/hr

In coordination with the Services/Operations and Clinical teams, the Counselor serves as the primary point of contact, managing incoming telephonic, text, and chat inquiries. This is a fully remote ...

Postpartum Support International

Hotline Counselor

$19.50 - $25.25/hr

In coordination with the Services/Operations and Clinical teams, the Counselor serves as the primary point of contact, managing incoming telephonic, text, and chat inquiries. This is a fully remote ...

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Remote 988 Chat Text Counselor information

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How much do remote 988 chat & text counselor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote 988 chat & text counselor in the United States is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.83 per hour, depending on experience, location, and employer.

What is a Remote 988 Chat & Text Counselor?

Remote 988 Chat & Text Counselors are trained professionals who provide crisis intervention, emotional support, and resources to individuals in distress through online chat or text messaging. They work remotely, responding to people who contact the 988 Suicide & Crisis Lifeline for urgent mental health support. These counselors assess the severity of each situation, offer coping strategies, and connect individuals to local services if needed. Their work is confidential and aims to provide immediate help to those experiencing mental health crises.

What skills and qualifications are needed to be a Remote 988 Chat & Text Counselor?

To thrive as a Remote 988 Chat & Text Counselor, you need a background in mental health, crisis intervention, or counseling, often supported by a relevant degree or certification. Familiarity with digital communication platforms, crisis management software, and confidentiality protocols is typically required. Strong empathy, active listening, and emotional resilience are critical soft skills for supporting individuals in crisis remotely. These skills and qualifications ensure counselors can provide timely, effective, and compassionate support to individuals experiencing mental health emergencies.

What challenges do Remote 988 Chat & Text Counselors face, and how are they supported?

Remote 988 Chat & Text Counselors often encounter emotionally intense situations, including crisis conversations with individuals in distress. One common challenge is managing emotional fatigue and maintaining professional boundaries while providing empathetic support. To address these challenges, counselors typically have access to regular supervision, debriefing sessions, and peer support groups. Organizations also offer ongoing training and resources for self-care to ensure counselors can sustainably provide high-quality assistance. Collaboration with clinical supervisors and fellow counselors is encouraged to foster a supportive remote work environment.

What is the difference between Remote 988 Chat & Text Counselor vs Remote Crisis Hotline Counselor?

AspectRemote 988 Chat & Text CounselorRemote Crisis Hotline Counselor
CredentialsTypically requires mental health certification or licensureOften requires similar mental health credentials or licensure
Work EnvironmentOnline chat and text platforms, remote settingPhone-based, remote or in-person options
Employer & IndustryHealth agencies, crisis centers, mental health organizationsNonprofits, mental health agencies, crisis centers
Common Search/ComparisonYesYes

Remote 988 Chat & Text Counselors and Remote Crisis Hotline Counselors both provide mental health support remotely, often requiring similar credentials. The main difference lies in the communication method: chat and text versus phone calls. Both roles serve crisis intervention purposes within mental health organizations, but the platform used varies, catering to different client preferences.

How to become a remote 988 chat & text counselor?

To become a remote 988 chat and text counselor, candidates typically need a relevant mental health or crisis intervention certification, such as a Certified Crisis Counselor or similar credential, along with strong communication skills and empathy. Many roles require a background in social work, counseling, psychology, or a related field, and some employers may require prior experience in crisis support or counseling. Training is often provided by the employer to familiarize new counselors with protocols and tools used in remote crisis intervention.
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Remote 988 Chat Text Counselor jobs near you
Infographic showing various Remote 988 Chat & Text Counselor job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $31,158 per year, or $15 per hour.

Hotline Counselor

Postpartum Support International

Remote

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

Postpartum Support International (PSI) works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources. PSI disseminates information and resources through its volunteers, website, training, chapters, and annual conference. PSI board and staff are dedicated and passionate individuals committed to alleviating distress and improving outcomes for pregnant and postpartum families. PSI headquarters is in Portland, Oregon, but the position is entirely remote. PSI additionally operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA).
The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal Mental Health Hotline (Hotline), delivering psychosocial support, referrals, and resources to pregnant and postpartum individuals, as well as their families and support systems. In coordination with the Services/Operations and Clinical teams, the Counselor serves as the primary point of contact, managing incoming telephonic, text, and chat inquiries.
This is a fully remote position. The pay for this position is $62,830.00.
The schedule totals 40 hours per week. Sunday, Monday, Tuesday, Friday, Saturday - 8:00 AM - 4:00 PM Eastern.
PLEASE NOTE: Our training schedule for this role requires that you can attend 2 weeks (80 hours) of training, Monday - Friday, 6:00 am - 2:00 pm or 4:00 pm - 12:00 am, before you start your agreed-upon shift.
How You Will Contribute
As the Hotline Counselor, you will perform the following key responsibilities:
  • Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the nature of the contact and provide immediate psychosocial support, evidence-based information, and brief interventions.
  • Educate help-seekers about perinatal mental health resources and services. Referring help-seekers to appropriate services and resources within approved directories.
  • Maintain complete, accurate, detailed, and timely documentation of cases in the Salesforce system in real-time. Ensure documentation is in adherence with established policies and procedures.
  • Ensure professionalism in the virtual workspace and when using any of the provided communication platforms. Fully interact and engage with your remote team, including communicating while on shift via Slack and other mediums as assigned.
  • Ensure the privacy and confidentiality of each help-seeker and their information.
  • Attend and participate in routinely scheduled meetings, trainings, and development exercises as requested or required for the Hotline project.

Education and/or Work Experience Requirements
  • A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred.
  • Candidates must be one of the following:
    • Licensed Mental Health Clinician, such as a Professional Counselor, Social Worker, Psychotherapist, Psychologist, or Marriage and Family Therapist,
    • Licensed Healthcare Professional who has experience in maternal and child health, such as a Nurse, Nurse Midwife, Nurse Practitioner, Physician Assistant, or Psychiatrist,
    • National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.
  • Two (2) years' work experience in your profession, working with the maternal and child health population.
  • Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate.
  • Demonstrated proficiency in using software applications, such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.
  • Ability to manage conflict and tolerate distress while assisting help-seekers.
  • Must be able to multitask and handle potentially unpredictable and high-acuity contacts within the mental health environment.
  • Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
  • Ability to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidances.

Additional Eligibility Qualifications
  • Must complete and clear a Non-Sensitive Tier II - Moderate Check and Clearance background check (administered by HHS).
  • Must complete all training as required by Postpartum Support International training policies and procedures.
  • Must be able to commit to the Postpartum Support International vision and be passionate about its mission.
  • Must possess optimal (high) internet speeds and be able to maintain optimal speeds for the utility of operating systems and platforms.
  • Must utilize a quiet and secure office space for privacy and confidentiality.

Physical Requirements
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards;
  • Required to sit, stand, walk, speak, and hear while performing the duties of this job regularly. The position requires extensive computer use, so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.

What We Offer
  • A deep commitment to fostering a culture where everyone feels respected, valued, and supported.
  • A fully remote, asynchronous work environment that empowers you to work where and when you're most effective while maintaining a healthy work-life balance.
  • Ongoing professional development opportunities to help you grow your skills and expand your network.
  • A comprehensive benefits package focused on your well-being, including medical, dental, and vision coverage.
  • Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three).
  • Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities
  • Comprehensive retirement plan option with an organization-provided match to support your long-term financial goals.

Equal employment opportunity and having a diverse staff are fundamental principles at Postpartum Support International, where employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status, or any other protected characteristic as established under law. Postpartum Support International does not discriminate against formerly incarcerated individuals.

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