ZipRecruiter

Log In

2

Remote Online Chat Monitor Jobs (NOW HIRING)

Notarypro

Remote Online Notary (e-Notary) - USA

$63K - $74K/yr

Remote Online Notary (e-Notary) - USA NotaryPro is a trusted digital and in-person notary network ... Expected to monitor and respond to messages in a timely manner * Provides professional and timely ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Notarypro

Remote Online Notary (e-Notary) - USA

$63K - $74K/yr

Remote Online Notary (e-Notary) - USA NotaryPro is a trusted digital and in-person notary network ... Expected to monitor and respond to messages in a timely manner * Provides professional and timely ...

Nexora Talent

Client Experience Coordinator (Remote)

Boston, MA · Remote

$19.75 - $26.50/hr

Provide timely responses via phone, email, and chat * Monitor client satisfaction and identify opportunities to improve the overall experience Requirements: * Strong communication and problem-solving ...

next page

Showing results 1-20

All JobsOnline Chat Monitor JobsRemote Online Chat Monitor Jobs

Remote Online Chat Monitor information

See salary details

$8

$16

$20

How much do remote online chat monitor jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for remote online chat monitor in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Remote Online Chat Monitor vs Remote Customer Service Representative?

AspectRemote Online Chat MonitorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline chat platforms, home officeCustomer support software, home office
Industry UsageE-commerce, tech support, online servicesRetail, telecom, banking
Job FocusMonitoring chat interactions, ensuring qualityAssisting customers, resolving issues

While both roles involve online communication, a Remote Online Chat Monitor primarily oversees chat interactions to ensure quality and compliance, whereas a Remote Customer Service Representative directly assists customers with their inquiries and issues. The monitor's role is more supervisory, focusing on chat content, while the representative engages in active customer support.

More about Remote Online Chat Monitor jobs
What cities are hiring for Remote Online Chat Monitor jobs? Cities with the most Remote Online Chat Monitor job openings:
What states have the most Remote Online Chat Monitor jobs? States with the most job openings for Remote Online Chat Monitor jobs include:
What job categories do people searching Remote Online Chat Monitor jobs look for? The top searched job categories for Remote Online Chat Monitor jobs are:
Remote Online Chat Monitor jobs near you
Infographic showing various Remote Online Chat Monitor job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $33,308 per year, or $16 per hour.

Remote Online Chat Representative

3 Rivers Communications

Fairfield, MT • Remote

$15.50 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Company: 3 Rivers Communications
Employment Type: Full-time
Location: Remote

Job Description

About 3 Rivers Communications

3 Rivers Communications is a leading telecommunications provider committed to delivering reliable communication services and exceptional customer support. We are dedicated to creating positive customer experiences through innovative solutions and responsive service. We are seeking a professional and customer-focused Remote Online Chat Representative to join our growing team.

Position Summary

The Remote Online Chat Representative is responsible for providing real-time customer support through live chat, messaging platforms, and other digital communication channels. This role involves assisting customers with inquiries, resolving service-related issues, providing product information, and ensuring every interaction results in a positive customer experience. The ideal candidate is an excellent communicator with strong multitasking skills and a customer-first mindset.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via live chat and online messaging platforms.
  • Assist customers with account questions, billing inquiries, service requests, and technical support.
  • Troubleshoot and resolve customer concerns while maintaining a high level of customer satisfaction.
  • Accurately document customer interactions in the company#39;s CRM system.
  • Escalate complex issues to the appropriate department when necessary.
  • Educate customers about company products, services, promotions, and available solutions.
  • Maintain knowledge of company policies, procedures, and product offerings.
  • Meet established response time, quality assurance, and customer satisfaction goals.
  • Collaborate with internal teams to resolve customer issues efficiently.
  • Perform additional administrative and customer support tasks as assigned.

Qualifications

  • High school diploma or equivalent required; associate#39;s or bachelor#39;s degree is a plus.
  • Previous experience in online chat support, customer service, call center, or related field preferred.
  • Excellent written communication, grammar, and typing skills.
  • Strong multitasking and time management abilities.
  • Proficiency with Microsoft Office Suite and Google Workspace.
  • Experience using CRM or live chat software is preferred.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to work independently in a remote environment.
  • Reliable high-speed internet connection and a dedicated home office workspace.

Preferred Skills

  • Fast and accurate typing skills.
  • Ability to manage multiple customer conversations simultaneously.
  • Strong attention to detail and organizational skills.
  • Positive attitude with a customer-focused approach.
  • Experience in telecommunications or technology support is an advantage but not required.

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) with company matching
  • Paid time off and company holidays
  • Flexible remote work environment
  • Employee Assistance Program (EAP)
  • Paid training and career development opportunities
  • Opportunities for advancement within the company
  • Supportive and collaborative team culture

3 Rivers Communications is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all employees are valued and respected regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Apply