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Remote Online Chat Monitor Jobs (NOW HIRING)

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Client Experience Coordinator (Remote)

Garland, TX ยท Remote

$17.75 - $23.75/hr

Provide timely responses via phone, email, and chat * Monitor client satisfaction and identify opportunities to improve the overall experience Requirements: * Strong communication and problem-solving ...

Client Experience Coordinator (Remote)

Miami, FL ยท Remote

$17.50 - $23.50/hr

Provide timely responses via phone, email, and chat * Monitor client satisfaction and identify opportunities to improve the overall experience Requirements: * Strong communication and problem-solving ...

Client Experience Coordinator (Remote)

Newark, NJ ยท Remote

$19 - $25.50/hr

Provide timely responses via phone, email, and chat * Monitor client satisfaction and identify opportunities to improve the overall experience Requirements: * Strong communication and problem-solving ...

Client Experience Coordinator (Remote)

Boston, MA ยท Remote

$19.75 - $26.50/hr

Provide timely responses via phone, email, and chat * Monitor client satisfaction and identify opportunities to improve the overall experience Requirements: * Strong communication and problem-solving ...

Client Experience Coordinator (Remote)

Tucson, AZ ยท Remote

$15.75 - $21/hr

Provide timely responses via phone, email, and chat * Monitor client satisfaction and identify opportunities to improve the overall experience Requirements: * Strong communication and problem-solving ...

Client Experience Coordinator (Remote)

Naples, FL ยท Remote

$17.25 - $23/hr

Provide timely responses via phone, email, and chat * Monitor client satisfaction and identify opportunities to improve the overall experience Requirements: * Strong communication and problem-solving ...

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Remote Online Chat Monitor information

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How much do remote online chat monitor jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote online chat monitor in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Remote Online Chat Monitor vs Remote Customer Service Representative?

AspectRemote Online Chat MonitorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline chat platforms, home officeCustomer support software, home office
Industry UsageE-commerce, tech support, online servicesRetail, telecom, banking
Job FocusMonitoring chat interactions, ensuring qualityAssisting customers, resolving issues

While both roles involve online communication, a Remote Online Chat Monitor primarily oversees chat interactions to ensure quality and compliance, whereas a Remote Customer Service Representative directly assists customers with their inquiries and issues. The monitor's role is more supervisory, focusing on chat content, while the representative engages in active customer support.

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What job categories do people searching Remote Online Chat Monitor jobs look for? The top searched job categories for Remote Online Chat Monitor jobs are:

Online Chat Representative

WLC Management Firm LLC

Harrisburg, IL โ€ข Remote

Full-time

Posted 3 days ago


Job description

About WLC Management Law Firm
WLC Management is a client-focused law firm specializing in [insert practice areas]. We leverage technology to make legal help accessible nationwide. Our entire intake team works remotely, and youโ€™ll be part of our distributed team serving clients across multiple states.

Role Overview
As an Online Chat Representative, youโ€™ll be the first point of contact for potential clients reaching out via our website live chat. No commuting, no office โ€” youโ€™ll help people from your home office while we provide all the tools and training.

Key Responsibilities

  • Remote live chat support: Respond to inbound website chats from your home within 30 seconds
  • Lead qualification: Screen potential clients virtually using our secure chat amp; CRM platform
  • Virtual appointment setting: Schedule consultations directly into attorneysโ€™ calendars via cloud tools
  • Digital data entry: Log all interactions in our web-based legal CRM
  • Remote collaboration: Communicate with attorneys and case managers via Slack/Zoom
  • Compliance: Maintain client confidentiality from your secure home workspace per ABA rules

Requirements

  • High school diploma or equivalent; college coursework a plus
  • 1+ years customer service, sales, or chat support experience
  • Typing speed 50+ WPM with 95% accuracy
  • Home office setup: Quiet, distraction-free workspace, reliable high-speed internet 25+ Mbps
  • Own computer with webcam; company headset + software provided
  • Available for remote shifts including evenings/weekends as scheduled
  • US-based and authorized to work in the US

Nice to have

  • Prior remote work experience
  • Bilingual: English/Spanish highly preferred
  • Experience with legal software like Clio, MyCase