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Live Text Chat Jobs (NOW HIRING)

Pumpkin

Insurance Agent- Evening Shift

... can live longer, healthier lives. Our nationwide team of 200+ pairs pet health expertise with ... text, chat, and social media. The Insurance Agent will also play a key role in processing new ...

New

Scotsman Ice

Refrigeration Technical Support

Vernon Hills, IL · On-site

$36K - $45K/yr

Provides technical support to customers by phone, text, chat and logs information for each call in ... live customer information • Must be willing to work more than 40 hours per week. • Good ...

Scotsman Ice

Field Support Technician

Vernon Hills, IL · On-site

$19.25 - $26.25/hr

Provides technical support to customers by phone, text, chat and logs information for each call in ... live customer information • Must be willing to work more than 40 hours per week. • Good ...

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How much do live text chat jobs pay per year?

As of Jul 21, 2026, the average yearly pay for live text chat in the United States is $59,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by Live Text Chat agents, and how can they effectively manage them?

Live Text Chat agents often handle multiple conversations simultaneously, which can make it challenging to maintain accuracy and provide prompt responses. Additionally, deciphering customer concerns without the aid of tone or facial cues requires strong written communication and empathy. To be effective, agents should develop multitasking skills, utilize available knowledge bases, and follow structured workflows. Regular training and collaboration with teammates also help in managing high chat volumes and complex queries.

What are live text chat jobs?

Live text chat jobs involve providing customer support, sales assistance, or technical help to clients or website visitors through online chat platforms. Employees in these roles communicate in real-time via text, answering questions, resolving issues, or guiding users through processes. These jobs are popular for remote work because they typically require strong typing and communication skills rather than phone calls. Live text chat agents often work for e-commerce companies, tech firms, or service providers to enhance the customer experience.

What is the difference between Live Text Chat vs Customer Support Representative?

AspectLive Text ChatCustomer Support Representative
CredentialsHigh school diploma or equivalent; training in communication toolsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOnline, remote or in-office chat platformsCall centers, retail stores, or office settings
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, retail
Job FocusResponding to customer inquiries via live text chatAssisting customers through various communication channels

Live Text Chat and Customer Support Representative roles both involve assisting customers, but Live Text Chat focuses specifically on online chat interactions, often requiring quick typing skills and familiarity with chat platforms. Customer Support Representatives may handle multiple communication channels, including phone and email, and work in various environments. Both roles are essential in customer service industries, with overlapping skills but different primary communication methods.

What are the key skills and qualifications needed to thrive as a Live Text Chat Agent, and why are they important?

To thrive as a Live Text Chat Agent, you need fast and accurate typing skills, strong written communication abilities, and a solid understanding of the company's products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and troubleshooting tools is typically required. Patience, problem-solving, and professionalism are essential soft skills for handling diverse customer needs and maintaining positive interactions. These skills ensure prompt, effective customer support and help foster satisfaction and loyalty in a real-time digital environment.
More about Live Text Chat jobs
What states have the most Live Text Chat jobs? States with the most job openings for Live Text Chat jobs include:
What job categories do people searching Live Text Chat jobs look for? The top searched job categories for Live Text Chat jobs are:
Live Text Chat jobs near you
Infographic showing various Live Text Chat job openings in the United States as of July 2026, with employment types broken down into 54% Full Time, 5% Part Time, and 41% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $59,499 per year, or $28.6 per hour.
Insurance Agent- Evening Shift

Insurance Agent- Evening Shift

Pumpkin

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

New

Job description

Pumpkin, a subsidiary of IPH, offers premium accident & illness coverage and wellness plans for dogs and cats. Founded in 2020, our plans help families afford advanced diagnostics and treatments - from routine to critical care - so their pets can live longer, healthier lives.
Our nationwide team of 200+ pairs pet health expertise with purpose-built technology to make care without compromise possible. Pumpkin's deep understanding of the science and finance of veterinary care makes us an asset to our more than 10,000 nationwide veterinary professional partners and is one reason we are trusted by nine out of ten surveyed veterinarians.
Our consumers love us, too. We are the #1-rated pet insurance brand on Google, have a 4.9-star rating on TrustPilot and are one of the fastest-growing pet health companies in the US. We have insured over 230,000 pets and paid more than $176 million in claims since launch. Pumpkin also offers PumpkinNow, the only urgent pay service that can pay pet parents for eligible claims before they pay vet bills - making it one of the fastest claims experiences in pet insurance. Beyond accidents and illnesses, Pumpkin Wellness Club provides preventive care plans that help pay for everything from routine vet visits to grooming.
At Pumpkin, we believe pet parenthood is parenthood. While life with pets looks different than raising human children, the responsibility, commitment, and love run just as deep. That belief is why we exist: to help parents choose the best care for their loved ones - without compromise.
Job Summary:
Pumpkin is seeking an Insurance Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience. The shift for this role will be 12:00-8:30pm EST.
Job Location: Remote - United States
Main Responsibilities:
  • Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner

  • Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers

  • Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception

  • Answer customer questions and provide insurance and non-insurance related information

  • Educate customers on our full product offerings and take the initiative to help them buy additional coverage

  • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies

  • Use ticketing software, back office software, and other digital tools to manage and track performance

  • Data entry for the above tasks

  • Other duties as assigned

Basic Qualifications:
  • Prior experience in customer service role involving a high degree of customer interface

  • Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)

  • Roll-up-your-sleeves mentality - does what it takes to get the job done

  • Excellent verbal and written skills

  • Administrative and computer skills

  • Great attention to detail with every task

  • Entrepreneurial interest and a passion for pets

  • Existing Property & Casualty Insurance License

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

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