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Remote Crisis Chat Jobs (NOW HIRING)

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

... Fully Remote (WA, AZ, OH, TX) $26.79/hour Union-Represented (OPEIU) At Crisis Connections , we ... In this role, you will be a trusted voice for individuals reaching out via phone, chat or text ...

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by ...

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by ...

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Remote Schedule: Full-time; Mornings, Evenings, Overnights, and Weekends Vibrant Emotional Health ... Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls. Duties ...

Solari

Crisis Specialist I

Tempe, AZ · Remote

Remote - Must live in Arizona Positions are full-time with opportunities for shift differential ... chat to effectively coordinate care and resolve crisis situations; operates with accuracy ...

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How much do remote crisis chat jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote crisis chat in the United States is $30.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.97 per hour, depending on experience, location, and employer.

What does a typical shift look like for a Remote Crisis Chat professional, and how is support structured while working remotely?

A typical shift for a Remote Crisis Chat professional involves being logged into a secure chat platform and responding in real-time to individuals seeking support with urgent emotional or mental health concerns. You may handle multiple conversations at once, following organizational protocols to assess risk, provide resources, and offer compassionate listening. Support is typically available via virtual team channels and supervisory check-ins, ensuring you’re never isolated while helping clients in crisis. Many organizations offer regular debriefings, access to mental health support, and training to help you manage the unique pressures of the role. This collaborative, yet flexible remote structure helps ensure both client safety and your own well-being.

What are the key skills and qualifications needed to thrive in the Remote Crisis Chat position, and why are they important?

To thrive as a Remote Crisis Chat professional, you need strong crisis intervention skills, emotional resilience, and the ability to communicate empathetically and clearly in writing, often supported by a background in psychology, social work, or a related field. Familiarity with online crisis chat platforms, secure communication tools, and potential certifications like Applied Suicide Intervention Skills Training (ASIST) are beneficial. Exceptional active listening, patience, cultural sensitivity, and stress management are standout soft skills for this position. These abilities are crucial to provide effective support, ensure client safety, and maintain professionalism while working independently in a remote environment.

What is a Remote Crisis Chat job?

A Remote Crisis Chat job involves providing emotional support, crisis intervention, and resources to individuals in distress through online chat platforms. Crisis chat specialists are trained to assess situations, offer coping strategies, and connect individuals with appropriate mental health resources. This role requires strong communication skills, empathy, and the ability to remain calm under pressure. Most positions involve working for crisis helplines, nonprofits, or mental health organizations and may require specific certifications or training.

More about Remote Crisis Chat jobs
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Remote Crisis Chat jobs near you
988 Chat/Text Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

988 Chat/Text Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

211 Tampa Bay Cares, Inc.

Clearwater, FL • On-site, Remote

$25/hr

Full-time

Posted 26 days ago

Job description

***Must already live in the Tampa Bay, Florida, area to be eligible for this role***
***Training for this position will be in person at our Clearwater administrative office for three weeks***
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
  • Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support.
  • Ensure you meet all 988 Crisis and Suicide Lifeline performance metrics.
  • Converse with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation.
  • Use the least invasive approach to service provision.
  • Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
  • Complete and pass all Lifeline Simulation Training modules as required.
  • Participate in, at least, two Lifeline Simulation Training modules per year, as required.
  • Score at least 85% monthly in quality assurance monitoring.
  • Seek to attain American Association of Suicidology (AAS) crisis certification, when eligible.
  • Build and maintain relationships with visitors that show respect, build trust, and confidentiality during and after the conversation.
  • Serve and participate in national, state, and local meetings, committees, community activities, and outreach events,as required.
  • Actively participate in ongoing supervision, training, and team meetings.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Follow all organization's policies, practices, and procedures.

Qualification/Requirements:
  • Excellent verbal communication, customer service, and time management skills.
  • Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients or members of the community. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
  • Ability to add, subtract, multiply and divide. Ability to problem-solve and manage a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong data entry skills.
  • Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc..
  • Ability to handle multiple tasks simultaneously.
  • Seeking a supportive and collaborative team member.

Education/Training/Experience
  • Bachelor's Degree from a four-year college or university or higher is preferred.
  • A high school diploma or equivalent with a combination of experience may be considered.
  • One year or more of related crisis, mental health, or substance abuse experience is required.
  • Experience handling crisis chat or text message conversations is required.
  • Health and Human Services background preferred.
  • Above-average computer skills preferred.

Physical Demands:
Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature. Includes sitting and/or standing for extended periods of time with the ability to lift up to 10 lbs.
Manual dexterity is sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.
Other:
  • Level II Background Screen
  • Valid State of Florida Driver's License

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