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Remote Crisis Chat Jobs (NOW HIRING)

Solari

Crisis Specialist I

Tempe, AZ · Remote

Remote - Must live in Arizona Positions are full-time with opportunities for shift differential ... chat to effectively coordinate care and resolve crisis situations; operates with accuracy ...

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

... remote helping individuals in crisis. If you are self-disciplined to work from home and wish to ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

Solari

Crisis Specialist I

Tempe, AZ · On-site +1

$22.12 - $25.30/hr

... chat to effectively coordinate care and resolve crisis situations; operate with accuracy ... Remote Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to ...

Clayful

Chat-Based Youth Mental Health Coach

$17 - $22/hr

... crisis. Our goal: provide every middle and high school student in the U.S. with free, life-changing ... We're looking for those who are self-sufficient, can adapt to the dynamic nature of a remote ...

Centerstone

Crisis Navigator

Nashville, TN · On-site +1

$15.75 - $22/hr

SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention ... Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to ...

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How much do remote crisis chat jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote crisis chat in the United States is $30.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.97 per hour, depending on experience, location, and employer.

What does a typical shift look like for a remote crisis chat professional, and how is support structured while working remotely?

A typical shift for a Remote Crisis Chat professional involves being logged into a secure chat platform and responding in real-time to individuals seeking support with urgent emotional or mental health concerns. You may handle multiple conversations at once, following organizational protocols to assess risk, provide resources, and offer compassionate listening. Support is typically available via virtual team channels and supervisory check-ins, ensuring you’re never isolated while helping clients in crisis. Many organizations offer regular debriefings, access to mental health support, and training to help you manage the unique pressures of the role. This collaborative, yet flexible remote structure helps ensure both client safety and your own well-being.

How do you become a remote crisis chat agent?

To become a remote crisis chat agent, candidates typically need strong communication skills, empathy, and the ability to handle sensitive situations. Many employers require prior experience in customer service, mental health support, or counseling, along with training provided by the organization. A reliable internet connection and a quiet work environment are also essential for remote work.

What are the key skills and qualifications needed to thrive in the remote crisis chat position, and why are they important?

To thrive as a Remote Crisis Chat professional, you need strong crisis intervention skills, emotional resilience, and the ability to communicate empathetically and clearly in writing, often supported by a background in psychology, social work, or a related field. Familiarity with online crisis chat platforms, secure communication tools, and potential certifications like Applied Suicide Intervention Skills Training (ASIST) are beneficial. Exceptional active listening, patience, cultural sensitivity, and stress management are standout soft skills for this position. These abilities are crucial to provide effective support, ensure client safety, and maintain professionalism while working independently in a remote environment.

What is a remote crisis chat?

A Remote Crisis Chat job involves providing emotional support, crisis intervention, and resources to individuals in distress through online chat platforms. Crisis chat specialists are trained to assess situations, offer coping strategies, and connect individuals with appropriate mental health resources. This role requires strong communication skills, empathy, and the ability to remain calm under pressure. Most positions involve working for crisis helplines, nonprofits, or mental health organizations and may require specific certifications or training.

More about Remote Crisis Chat jobs
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Remote Crisis Chat jobs near you
Infographic showing various Remote Crisis Chat job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 23% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $62,805 per year, or $30.2 per hour.

988 Crisis Call Specialist Swing & Grave yard Shift

Crisis Connections

Seattle, WA • Remote

$26.79/hr

Other

Re-posted 28 days ago

Job description

Description

Make a Difference When It Matters Most


988 Crisis Call Specialist - Swing & Graveyard Shifts

Location: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas)
Pay: $26.79 per hour + $2.00 shift differential.
Union Representation: OPEIU
Employment Type: Full-time & Part-time Opportunities Available
Shift: Swing & Graveyard Shifts (Evenings, Overnights, Weekends)

Why Swing & Graveyard Specialists Are Essential

Crisis doesn't follow a 9-5 schedule - and neither do we. During evening and overnight hours, people experiencing emotional distress are often at their most vulnerable. As a 988 Crisis Call Specialist on Swing or Graveyard shifts, you play a critical role in providing calm, compassionate, life-saving support when other resources may be limited.

If you're someone who:

  • Thrives during evening or overnight hours
  • Stays grounded in high-stress, high-impact moments
  • Finds purpose in being there when others can't

This role was built for you.

About the Role

The 988 Crisis Call Specialist provides high-quality crisis intervention and emotional support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, online chat, and SMS text. This fully remote role requires strong communication skills, sound judgment, and the ability to work independently while remaining connected to a supportive clinical team.


Swing and Graveyard shifts are ideal for professionals who are confident, focused, and compassionate during quieter but often more intense hours.

Shift Information

  • Swing Shifts: Late afternoon through evening
  • Graveyard Shifts: Overnight, including weekends and holidays

These shifts offer consistent scheduling and are well-suited for candidates who prefer non-traditional hours and fewer daytime distractions.

What You'll Do

  • Respond to 988 calls, or chats and texts, with empathy and professionalism
  • Conduct suicide and behavioral health risk assessments
  • De-escalate high-intensity situations using evidence-based practices
  • Collaborate with on-shift clinicians when elevated risk is identified
  • Create safety and action plans with callers
  • Provide referrals and connections to community resources
  • Complete accurate and timely documentation
  • Maintain confidentiality and adhere to all program and organizational protocols

Requirements

 Qualifications & Experience


Required:

  • High School Diploma or GED plus four (4) years of full-time behavioral health experience  OR an equivalent combination of education and experience
  • Strong verbal and written communication skills
  • Ability to multitask across multiple software platforms
  • Comfort working independently during evening or overnight hours
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. 

Preferred:

  • Crisis intervention or contact center experience
  • Experience in suicide prevention, mental health, or substance use services
  • Knowledge of local or state public mental health systems

Remote Work Requirements

  • High-speed wired internet connection (no hotspots or cellular)
  • Smartphone capable of Microsoft Multi-Factor Authentication (MFA)
  • Quiet, confidential workspace
  • Ability to remain seated/standing and focused for extended periods while managing multiple systems

Commitment to Inclusion


We are committed to fostering a diverse, equitable, and inclusive workplace. We value lived experience and believe it strengthens the care we provide.   BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. 


Why This Role Matters

  • Meaningful, mission-driven work during critical hours
  • Union-represented position with stability and support
  • Comprehensive training and clinical supervision
  • Fully remote work environment
  • Be part of a team that supports one another - day and night

Apply