ZipRecruiter

Log In

2

Remote Crisis Chat Jobs in Michigan (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

All JobsCrisis Chat JobsRemote Crisis Chat JobsRemote Crisis Chat Jobs in Michigan

Remote Crisis Chat information

See Michigan salary details

$9

$26

$67

How much do remote crisis chat jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote crisis chat in Michigan is $26.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $28.08 per hour, depending on experience, location, and employer.

What is a remote crisis chat?

A Remote Crisis Chat job involves providing emotional support, crisis intervention, and resources to individuals in distress through online chat platforms. Crisis chat specialists are trained to assess situations, offer coping strategies, and connect individuals with appropriate mental health resources. This role requires strong communication skills, empathy, and the ability to remain calm under pressure. Most positions involve working for crisis helplines, nonprofits, or mental health organizations and may require specific certifications or training.

What does a typical shift look like for a remote crisis chat professional, and how is support structured while working remotely?

A typical shift for a Remote Crisis Chat professional involves being logged into a secure chat platform and responding in real-time to individuals seeking support with urgent emotional or mental health concerns. You may handle multiple conversations at once, following organizational protocols to assess risk, provide resources, and offer compassionate listening. Support is typically available via virtual team channels and supervisory check-ins, ensuring you’re never isolated while helping clients in crisis. Many organizations offer regular debriefings, access to mental health support, and training to help you manage the unique pressures of the role. This collaborative, yet flexible remote structure helps ensure both client safety and your own well-being.

What are the key skills and qualifications needed to thrive in the remote crisis chat position, and why are they important?

To thrive as a Remote Crisis Chat professional, you need strong crisis intervention skills, emotional resilience, and the ability to communicate empathetically and clearly in writing, often supported by a background in psychology, social work, or a related field. Familiarity with online crisis chat platforms, secure communication tools, and potential certifications like Applied Suicide Intervention Skills Training (ASIST) are beneficial. Exceptional active listening, patience, cultural sensitivity, and stress management are standout soft skills for this position. These abilities are crucial to provide effective support, ensure client safety, and maintain professionalism while working independently in a remote environment.

What are the most commonly searched types of Crisis Chat jobs in Michigan?

The most popular types of Crisis Chat jobs in Michigan are:

What are popular job titles related to Remote Crisis Chat jobs in Michigan?

For Remote Crisis Chat jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Crisis Chat jobs in Michigan look for?

The top searched job categories for Remote Crisis Chat jobs in Michigan are:

What cities in Michigan are hiring for Remote Crisis Chat jobs?

Cities in Michigan with the most Remote Crisis Chat job openings:

Remote Crisis Chat jobs near you
Infographic showing various Remote Crisis Chat job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $55,153 per year, or $26.5 per hour.

988 Crisis Specialist

Pontiac, MI • On-site, Remote

Common Ground
11 - 50 employees
Learn more about Common Groundexternal

$21/hr

Full-time

PTO

Posted 21 days ago

Job description

Job Title: 988 Crisis Specialist

Base Pay: $21 hourly + shift differentials

Various Full-Time & Part-Time Shifts Available

About you:

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

  • Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
    • Login to helpline applications
    • Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
    • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
    • Employ de-escalation techniques to assist individuals in crisis
    • Coordinate with EMS or police to complete active rescue as needed
    • Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
    • Conduct follow-ups to ensure successful access to services
    • Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
    • Maintain high level confidentiality while performing all duties
    • Uphold strict confidentiality in all tasks performed

What you need to apply

    • High School Diploma or GED equivalent
    • 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
    • At-home high speed internet on a private network
    • A private, HIPAA compliant, dedicated office space

What makes us different

    • Non-Profit mission-driven, person-focused environment
    • 100-hour Crisis Intervention training
    • Opportunity for professional growth
    • Team oriented environment
    • An organizational culture of mental and behavioral health support for all

For your hard work

    • Generous Paid Time Off
    • Shift premiums
    • Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
    • Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org

View the full job description here: 988 Crisis Specialist Job Description.pdf

Employment Type: Full Time and Part Time

Apply