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Full Time Crisis Chat Jobs (NOW HIRING)

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · On-site

$18 - $21/hr

Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week.

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week.

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week.

Centerstone

Chat/Text Crisis Specialist

$20.05 - $28.10/hr

Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify ... Time Type: Full time Pay Range: $20.05--$28.10 Delivering care that changes people's lives starts ...

Centerstone

Chat/Text Crisis Specialist

Nashville, TN · On-site

$20.05 - $28.10/hr

Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify ... Time Type: Full time Pay Range: $20.05--$28.10 Delivering care that changes people's lives starts ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Job Title : 988 Crisis Specialist Base Pay: $21 hourly + shift differentials Various Full-Time ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

... Full-Time & Part-Time Shifts Available About you: The ideal Crisis Specialist is a strong, self ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

DeafLEAD

Chat and Text Workforce Manager

Columbia, MO · On-site

$60K - $65K/yr

DeafLEAD Job Type: Full time, salaried (exempt) Location: Remote Reports To: Assistant Director of ... Crisis services are available 24 hours a day, every day of the year. Key Responsibilities * Follow ...

Solari

Crisis Specialist I

Tempe, AZ · Remote

$22.12 - $24.45/hr

Remote - Must live in Arizona Positions are full-time with opportunities for shift differential ... chat to effectively coordinate care and resolve crisis situations; operates with accuracy ...

Boystown

988 Crisis Counselor

Omaha, NE · On-site

$17.50 - $18.50/hr

... chat. Help guide others through difficult moments and make an impact from day one. Support Those in ... Starting Pay: $17.50-$18.50/hr (plus shift differential if applicable) Full-Time or Part-Time: Both ...

Boys Town

988 Crisis Counselor

Omaha, NE · On-site

$17.50 - $18.50/hr

... chat. Help guide others through difficult moments and make an impact from day one. Support Those in ... Starting Pay: $17.50-$18.50/hr (plus shift differential if applicable) Full-Time or Part-Time: Both ...

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Full Time Crisis Chat information

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How much do full time crisis chat jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for full time crisis chat in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What is a full time crisis chat worker?

A Full Time Crisis Chat worker is a mental health professional or trained support staff who provides real-time support to individuals experiencing emotional distress or crisis through online chat platforms. Their role involves listening empathetically, assessing the level of risk, offering coping strategies, and connecting individuals to further resources or emergency services if needed. These workers play a vital role in providing immediate assistance to those who may not be comfortable seeking help via phone or in person, ensuring accessible mental health support around the clock.

What are some common challenges faced by full time crisis chat specialists, and how can they manage the emotional demands of the role?

Full Time Crisis Chat specialists often encounter emotionally intense situations as they provide immediate support to individuals in distress. Managing compassion fatigue and maintaining professional boundaries can be challenging due to the nature of the conversations. Most organizations offer regular supervision, debriefing sessions, and access to mental health resources to help staff process their experiences and maintain their own well-being. Building strong peer relationships and practicing self-care strategies are also crucial for sustaining long-term effectiveness and resilience in this role.

What are the key skills and qualifications needed to thrive as a full time crisis chat counselor, and why are they important?

To thrive as a Full Time Crisis Chat Counselor, you need strong crisis intervention skills, knowledge of mental health principles, and typically at least a bachelor's degree in psychology, social work, or a related field. Familiarity with secure online chat platforms, documentation systems, and sometimes certifications in crisis intervention or suicide prevention are important. Exceptional active listening, empathy, emotional resilience, and clear written communication make someone stand out in this position. These skills and qualities are essential to provide effective, timely support to individuals in crisis and ensure their safety and well-being.

What is the difference between Full Time Crisis Chat vs Customer Support Specialist?

AspectFull Time Crisis ChatCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training in crisis interventionHigh school diploma or equivalent; customer service training
Work EnvironmentOnline, remote, high-pressure crisis situationsOffice or remote, general customer inquiries
Industry UsageNonprofit, mental health, crisis intervention servicesRetail, tech, service industries
Search & Comparison IntentUnderstanding crisis support roles and qualificationsGeneral customer service roles and responsibilities

Full Time Crisis Chat roles focus on providing immediate support during mental health or crisis situations, requiring specialized training. Customer Support Specialist positions handle routine inquiries across various industries, often with general customer service skills. The key difference lies in the nature of support provided and the required training.

What are the most commonly searched types of Crisis Chat jobs?

The most popular types of Crisis Chat jobs are:

What states have the most Full Time Crisis Chat jobs?

States with the most job openings for Full Time Crisis Chat jobs include:

Full Time Crisis Chat jobs near you

Crisis Worker

HopeLink Behavioral Health

Oakton, VA • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.
SUMMARY STATEMENT OF POSITION:
Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week.
WHAT WE OFFER:
  • Meaningful Work: Make a real difference in the lives of others.
  • Competitive Salary: $18 - $21 per hour
  • Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
  • Fully Remote
  • Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION:
  • 3 shifts available: Mornings, Evenings, and Overnights
  • Remote

PRIMARY DUTIES:
  • Respond to people reaching out for crisis support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by being accepting, empathetic, objective, non-judgmental, non-directive, and responsive to the feelings of the callers or texters.
  • Explore the person in crisis experiences and feelings using feeling oriented, responsive language; following established protocols; identifying warning signs; and assessing the degree of safety and risk.
  • Provide confidential contacts and ensure that any information shared by the person in crisis is kept confidential.
  • Provide referrals to appropriate resources; engage 9-1-1 for emergency medical treatment and/or police intervention, using required assessments and policy guidance.
  • Accurately document crisis contact interactions in correct contact reports.
  • Participate in educational opportunities provided by and through HopeLink to stay current on job-related knowledge; a minimum of 5 hours of refresher training post initial 120+-hour training is required.
  • Complete administrative tasks as assigned by the Shift Supervisor.

ESSENTIAL COMPETENCIES:
  • Adaptability to changes in environment and situations
  • Strong and effective communication skills, ability to speak clearly and easily understood via the phone and online
  • Dependability with attendance and punctuality guidelines
  • Interpersonal relationship skills by maintaining confidentiality and dignity of self and others
  • Professionalism by following through with commitments and treating others with respect
  • Teamwork and contributes to building a positive team, gives and welcomes feedback

QUALIFICATIONS:
  • Must have successfully completed mandatory 120+-hour HopeLink Crisis Services Crisis Worker Training.
  • Ability to support people in crisis using voice, chat, and text, as assigned. Willing to work across different service areas based on program needs.
  • Computer experience and proficient typing skills.
  • Ability to remain alert on scheduled shifts; experience working swing shifts preferred for overnight positions.
  • Demonstrated knowledge and ability to make sound decisions under pressure.
  • Understanding of confidentiality and privacy issues within a crisis center program.
  • High degree of empathy toward the people we serve and demonstrated knowledge of distress tolerance and coping skills.

PERFORMANCE EXPECTATIONS:
  • Respond to crisis contacts in a professional manner following established protocols.
  • Maintain the confidentiality and privacy of information provided by persons in crisis.
  • Respond to clients in way that is accepting, empathetic, objective, non-judgmental, non-directive and responsive to the feelings of callers.
  • Adhere to the assigned shift schedule and follow program procedures when requesting coverage for an assigned shift.
  • Complete contact reports for each interaction by the end of each contact.
  • Attend and participate in scheduled staff meetings and supervision.
  • Fulfill the required minimum of at least 5 hours of refresher training post initial 120+-hour training.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.
Ready to Join Our Mission?
If you're passionate about helping people achieve mental wellness, we encourage you to apply!
HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.
'Where Hope Meets Help.'
We are unable to hire in the following states:
California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming

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