ZipRecruiter

Log In

2

Full Time Crisis Chat Jobs (NOW HIRING)

Centerstone

Crisis Navigator

Nashville, TN · On-site +1

$15.75 - $22/hr

Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to ... Time Type: Full time Pay Range: $15.75--$22.00 Delivering care that changes people's lives starts ...

Centerstone

Crisis Navigator

Nashville, TN

$15.75 - $22/hr

Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to ... Time Type: Full time Pay Range: $15.75--$22.00 Delivering care that changes people's lives starts ...

FirstLink

Crisis Specialist, 988 Lifeline

Fargo, ND · On-site

$20 - $21.50/hr

Overnight Shift: 12am-8am All full-time schedules include: * At least one weekend day * Two ... chat and text response, simulations, roleplays, live observation, and ongoing coaching from ...

FirstLink

Crisis Specialist, 988 Lifeline

Fargo, ND

$21/hr

Overnight Shift: 12am-8am All full-time schedules include: * At least one weekend day * Two ... chat and text response, simulations, roleplays, live observation, and ongoing coaching from ...

Lines for Life

Youth Crisis Line Team Lead

Portland, OR · On-site

$24 - $29.17/hr

Youth Crisis Line Team Lead Status: Full-Time/Non-exempt, 40 or 32 hours per week Reports to ... via call, text, and chat on the YouthLine help, support, and crisis line. About YouthLine

previous pagenext page

Showing results 21-40

All JobsCrisis Chat JobsFull Time Crisis Chat Jobs

Full Time Crisis Chat information

See salary details

$9

$21

$38

How much do full time crisis chat jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time crisis chat in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What is a full time crisis chat worker?

A Full Time Crisis Chat worker is a mental health professional or trained support staff who provides real-time support to individuals experiencing emotional distress or crisis through online chat platforms. Their role involves listening empathetically, assessing the level of risk, offering coping strategies, and connecting individuals to further resources or emergency services if needed. These workers play a vital role in providing immediate assistance to those who may not be comfortable seeking help via phone or in person, ensuring accessible mental health support around the clock.

What is the difference between Full Time Crisis Chat vs Customer Support Specialist?

AspectFull Time Crisis ChatCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training in crisis interventionHigh school diploma or equivalent; customer service training
Work EnvironmentOnline, remote, high-pressure crisis situationsOffice or remote, general customer inquiries
Industry UsageNonprofit, mental health, crisis intervention servicesRetail, tech, service industries
Search & Comparison IntentUnderstanding crisis support roles and qualificationsGeneral customer service roles and responsibilities

Full Time Crisis Chat roles focus on providing immediate support during mental health or crisis situations, requiring specialized training. Customer Support Specialist positions handle routine inquiries across various industries, often with general customer service skills. The key difference lies in the nature of support provided and the required training.

What are some common challenges faced by full time crisis chat specialists, and how can they manage the emotional demands of the role?

Full Time Crisis Chat specialists often encounter emotionally intense situations as they provide immediate support to individuals in distress. Managing compassion fatigue and maintaining professional boundaries can be challenging due to the nature of the conversations. Most organizations offer regular supervision, debriefing sessions, and access to mental health resources to help staff process their experiences and maintain their own well-being. Building strong peer relationships and practicing self-care strategies are also crucial for sustaining long-term effectiveness and resilience in this role.

What are the key skills and qualifications needed to thrive as a full time crisis chat counselor, and why are they important?

To thrive as a Full Time Crisis Chat Counselor, you need strong crisis intervention skills, knowledge of mental health principles, and typically at least a bachelor's degree in psychology, social work, or a related field. Familiarity with secure online chat platforms, documentation systems, and sometimes certifications in crisis intervention or suicide prevention are important. Exceptional active listening, empathy, emotional resilience, and clear written communication make someone stand out in this position. These skills and qualities are essential to provide effective, timely support to individuals in crisis and ensure their safety and well-being.
What cities are hiring for Full Time Crisis Chat jobs? Cities with the most Full Time Crisis Chat job openings:
What are the most commonly searched types of Crisis Chat jobs? The most popular types of Crisis Chat jobs are:
What states have the most Full Time Crisis Chat jobs? States with the most job openings for Full Time Crisis Chat jobs include:
Full Time Crisis Chat jobs near you

Crisis Services Support Specialist

National Runaway Safeline

Remote

$40K/yr

Full-time

Re-posted 5 days ago

Job description

Job Type
Full-time, Part-time
Description
The Crisis Support Specialist (CSS) serves as part of the Crisis Services Team that provides trauma-informed, solution-focused crisis intervention, information, and referrals to young people that are facing crisis, have run away, or are experiencing homelessness via a crisis hotline and digital communication platforms (live chat, text, email). The CSS reports to either the Crisis Services Supervisor or Shift Coordinator.
All Crisis Services Team members complete intensive crisis intervention training prior to handling crisis contacts. As a 24/7 operation, some flexibility is also required to attend mandatory all-staff and team meetings that may fall outside of a regular weekly schedule. Positions are fully remote.
Responsibilities:
  • Respond to NRS crisis contacts across various hotlines utilizing best practices
  • Remain active during shifts (i.e taking multiple chats, not sitting on silent chats, confirming and identifying resources, engaging in training);
  • Complete trauma informed data collection;
  • Ensure youth fully receive and understand the resources provided;
  • Complete warm handoffs with resources providers with youth;
  • Provide safe, supportive and specific referrals;
  • Maintain accurate and thorough documentation of all crisis communications, ensuring data collection aligns with trauma-informed principles and respects client confidentiality;
  • Report child abuse and neglect to appropriate authorities as required by law;
  • Participate in supervisions, listen-ins and other training-related functions;
  • Participate in required all-staff meetings, CSS team meetings, and internal meetings with other staff;
  • Participate in ongoing training and continuing education opportunities as required; and
  • Contribute to continuous quality improvement efforts.
  • Identify solutions to identified concerns and assume positive regard within interactions

Standard Responsibilities:
  • Passion, integrity, and commitment to the mission and values of NRS.?
  • Ensures confidentiality of callers we serve.?
  • Demonstrates respect and acceptance of all individuals and communities serviced by, working in partnership with, or employed by NRS including but not limited to race, gender, ethnicity, social-economic status, and LGBTQIA+ populations.??
  • Commitment to flexibility and adaptability with the ability to effectively communicate well with diverse and evolving teams both internally and externally.?
  • Identify solutions to identified concerns and assume positive regard within interactions;?
  • Adhere to policies and procedures as outlined in the Employee Handbook.?
  • Participate, on camera, in regular supervision and staff meetings.?
  • Attend regular training provided in-house, by partners, and for personal professional development.?
  • Ability to attend events in various locations either via personal transportation, rental, or public transportation.?
  • Participates in assigned special projects and responses to ad hoc requests as assigned.

Requirements
Required Qualifications:
  • Knowledge and experience working in a social services environment, with a preference for experience with crisis intervention;
  • Self-starter and detail-oriented;
  • Excellent written and verbal communication skills;
  • Strong interpersonal skills, including the ability to communicate with diverse teams and build strong relationships;
  • Creative problem-solving skills with a positive, solutions-oriented mindset;
  • Ability to be flexible and adaptable to the evolving needs of a dynamic team;
  • Experience prioritizing and managing projects from start to finish and proven track record of meeting deadlines;
  • Proven organizational and multi-tasking skills;
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook);
  • Familiarity with data entry processes and ability to utilize industry-specific software;
  • Commitment to the mission and operating goals of the National Runaway Safeline; and
  • Bilingual Spanish speaking preferred but not required.

Additional Requirements:
  • The applicant must submit to a criminal background check and a child abuse and neglect screening and maintain a clear status throughout employment.?
  • Develop competencies with applicable web-based systems used by the department within the first 90 days of employment.?

Salary Description
$40,000 per year

Apply