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Full Time Crisis Chat Jobs (NOW HIRING)

Solari

Crisis Specialist I

Tempe, AZ · Remote

$22.12 - $24.45/hr

Remote - Must live in Arizona Positions are full-time with opportunities for shift differential ... chat to effectively coordinate care and resolve crisis situations; operates with accuracy ...

Boystown

988 Crisis Counselor

Omaha, NE

$17.50 - $18.50/hr

... chat. Help guide others through difficult moments and make an impact from day one. Support Those in ... Starting Pay: $17.50-$18.50/hr (plus shift differential if applicable) Full-Time or Part-Time: Both ...

Boys Town

988 Crisis Counselor

Omaha, NE · On-site

$17.50 - $18.50/hr

... chat. Help guide others through difficult moments and make an impact from day one. Support Those in ... Starting Pay: $17.50-$18.50/hr (plus shift differential if applicable) Full-Time or Part-Time: Both ...

Opportunityalliance

$23/hr

... Full-Time Crisis Support Specialist(s) to join the team with our Maine Crisis Line (MCL) program ... You will learn how to answer calls and text/chat messages on the crisis line, with the option to do ...

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How much do full time crisis chat jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for full time crisis chat in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What is a full time crisis chat worker?

A Full Time Crisis Chat worker is a mental health professional or trained support staff who provides real-time support to individuals experiencing emotional distress or crisis through online chat platforms. Their role involves listening empathetically, assessing the level of risk, offering coping strategies, and connecting individuals to further resources or emergency services if needed. These workers play a vital role in providing immediate assistance to those who may not be comfortable seeking help via phone or in person, ensuring accessible mental health support around the clock.

What are some common challenges faced by full time crisis chat specialists, and how can they manage the emotional demands of the role?

Full Time Crisis Chat specialists often encounter emotionally intense situations as they provide immediate support to individuals in distress. Managing compassion fatigue and maintaining professional boundaries can be challenging due to the nature of the conversations. Most organizations offer regular supervision, debriefing sessions, and access to mental health resources to help staff process their experiences and maintain their own well-being. Building strong peer relationships and practicing self-care strategies are also crucial for sustaining long-term effectiveness and resilience in this role.

What are the key skills and qualifications needed to thrive as a full time crisis chat counselor, and why are they important?

To thrive as a Full Time Crisis Chat Counselor, you need strong crisis intervention skills, knowledge of mental health principles, and typically at least a bachelor's degree in psychology, social work, or a related field. Familiarity with secure online chat platforms, documentation systems, and sometimes certifications in crisis intervention or suicide prevention are important. Exceptional active listening, empathy, emotional resilience, and clear written communication make someone stand out in this position. These skills and qualities are essential to provide effective, timely support to individuals in crisis and ensure their safety and well-being.

What is the difference between Full Time Crisis Chat vs Customer Support Specialist?

AspectFull Time Crisis ChatCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training in crisis interventionHigh school diploma or equivalent; customer service training
Work EnvironmentOnline, remote, high-pressure crisis situationsOffice or remote, general customer inquiries
Industry UsageNonprofit, mental health, crisis intervention servicesRetail, tech, service industries
Search & Comparison IntentUnderstanding crisis support roles and qualificationsGeneral customer service roles and responsibilities

Full Time Crisis Chat roles focus on providing immediate support during mental health or crisis situations, requiring specialized training. Customer Support Specialist positions handle routine inquiries across various industries, often with general customer service skills. The key difference lies in the nature of support provided and the required training.

What are the most commonly searched types of Crisis Chat jobs?

The most popular types of Crisis Chat jobs are:

What states have the most Full Time Crisis Chat jobs?

States with the most job openings for Full Time Crisis Chat jobs include:

Full Time Crisis Chat jobs near you

Remote-Based Crisis Counselor

Contact Care Line

Knoxville, TN • On-site, Remote

$18 - $22/hr

Full-time

Posted 13 days ago

Job description

Job Type
Full-time
Description
IMPORTANT NOTE: At this time, we are only hiring employees from the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, West Virginia, and Wyoming.
Note: This is a fully remote position. We are seeking full-time, 40 hour employees. All shifts are 8.5 hours in length and weekends are required.
CONTACT Workplace Expectations
As part of their duties and responsibilities, all CONTACT employees are expected to consistently demonstrate the following:
  • Deliver high-quality work within established timelines, maintaining focus and accountability whether working independently or with guidance.
  • Engage respectfully and professionally with colleagues, supervisors, community partners, and individuals seeking services.
  • Contribute meaningfully to team efforts, embracing collaboration as a core element of CONTACT's mission and daily operations.
  • Operate independently when needed, while maintaining strong communication and coordination with other team members to support shared goals and organizational continuity.
  • Uphold a high level of integrity, responsibility, and trustworthiness when working remotely, ensuring confidentiality, appropriate use of time, and adherence to CONTACT's standards in all settings.

Position Summary
CONTACT Care Line is East Tennessee's first crisis hotline. Our 988 Crisis Program provides text and phone-based support for individuals experiencing emotional distress or suicidal crisis. Crisis Counselors are responsible for assessing suicide risk, offering compassionate support, ensuring timely documentation, and collaborating with visitors to create safety plans. In addition to responding on the front lines, counselors are expected to engage in follow-ups, maintain communication standards, and adhere to all clinical, legal, and operational guidelines.
CONTACT's team culture values mutual support, professional growth, and a shared mission to make a difference - every single day.
Primary Duties and Responsibilities
Crisis Intervention and Support
  • Respond to 988 chat, text, and telephone interactions in a timely and compassionate manner
  • During chat-focused shifts, manage two concurrent chat interactions in alignment with the two-chat policy, while maintaining accuracy, professionalism, and timely responses.
  • Assess and mitigate suicide risk using established protocols and safety planning procedures
  • Deliver emotional support utilizing active listening and de-escalation skills
  • Provide referrals to appropriate community resources as needed
  • Follow all clinical and operational protocols across all shifts, including initiating phone contact in the event of disconnection with a high-risk visitor or during imminent risk (IR) situations
  • Initiate and conduct follow-up outreach, when necessary, based on visitor needs and clinical services guidelines
  • Participate in and complete training for both chat and phone-based services; maintain readiness to support visitors across all assigned mediums

Clinical Documentation and Communication
  • Accurately and thoroughly document all visitor interactions in accordance with organizational procedures
  • Complete documentation within 8 minutes per interaction, ensuring clinical details are clear, timely, and aligned with documentation standards
  • Engage in SBAR (Situation, Background, Assessment, Recommendation) consultations for escalated visitor cases and mandatory reporting (MR) conversations
  • Maintain an active presence in Slack during scheduled shifts, responding within 3 minutes to messages in designated work channels relevant to your role (e.g., shift chat consults, supervisor DMs, huddles from a supervisor or mentor). Social or general update channels do not require immediate response.
  • Participate in meetings and supervision sessions on Microsoft Teams and be prepared to join video calls professionally when requested during scheduled shifts or for pre-arranged meetings
  • Read and appropriately engage with all communications and updates from leadership, including the updates and paid-staff-topics channels on Slack
  • Attend monthly staff meetings and actively participate in team-wide discussions and initiatives Mandatory Reporting and Compliance
  • Be knowledgeable of and adhere to all mandatory reporting requirements, policies, and procedures
  • Assist in the completion of reports involving suspected child or vulnerable adult abuse
  • Keep current with Title VI training and ensure adherence to non-discrimination and equity standards
  • Comply fully with all policies and procedures outlined in the Operations Handbook, Clinical Policy Documents, Clinical Operating Procedures, and Lifeline metrics.

Professional Development and Team Collaboration
  • Complete all required continuing education, including clinical refreshers, Mind Meld sessions, and other assigned trainings
  • Attend regular clinical supervision sessions and implement feedback from supervisors
  • Participate in performance reviews, including probationary and ongoing evaluations
  • Meet or exceed performance benchmarks for quality, productivity, attendance, and ethical conduct
  • Support the onboarding of new team members through mentoring when requested

Requirements
Experience, Skills, Licenses/Certifications:
  • Must be 18 years of age or older
  • Must not be a current or recent (within the past 3 years) client of any CONTACT Care Line crisis program
  • Bachelor's Degree from an accredited institution with a minimum of 120 college credits in Social Work or a related mental health field, or equivalent experience required
  • Minimum of 1 year of experience in mental health, crisis intervention, or a related field
  • Strong empathic listening and reflective communication skills
  • Ability to remain calm and apply logical reasoning in high-stress or high-risk situations
  • Skilled in identifying and responding to imminent risk, with appropriate urgency and clinical awareness
  • Demonstrated proficiency in using web-based applications, navigating websites, and troubleshooting basic technical issues
  • Growth mindset with a willingness to receive and implement feedback promptly
  • Commitment to non-judgmental, compassionate support for all visitors, regardless of personal, political, or philosophical differences
  • Resourceful, solution-focused mindset with the ability to make independent decisions under pressure
  • Commitment to open, timely, and respectful two-way communication
  • All clinical staff at CONTACT Care Line are required to complete CONTACT Crisis Counselor Basic Training within the first two weeks of employment

Physical requirements include the ability to remain in a stationary position for prolonged periods and work continuously from a computer with high speed, secure internet.
A hardwired Ethernet connection is required for this position to ensure consistent call and chat quality.
Salary Description
$18-22 per hour

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